Management Customer Care

Rijwana Tabrez

Mobile: 967-***-**** / 967-***-****

Email: *******.*.*******@*****.***

Career Objective:

Secure a responsible career opportunity to utilize my training and skills, while making a significant contribution to the success of the company

Summary:

Human Resources professional with 7 Years of progressive experience in managing employee benefits, recruitment & on boarding, performance management processes, and HR records.

Proficient with HRIS, applicant tracking and benefits management.

Specialised in Headhunting, Executive search for Middle & Senior Level positions in Oil and Gas, Manufacturing, IT & Service Industries

Experience working on Campus Recruitment.

Supervised and led team in recruiting efforts while decreasing time-to-fill and recruitment expenses

Hands on Recruitment experience working in various Industry as such Oil and Gas, IT, Manufacturing, Civil, Banking, Non IT, etc

Proficient in working on Job Portals like gotogulf, naukrigulf, careersingulf, Naukri & Times Job & social networking sites like LinkedIn & try to generate some innovative approaches for Recruitment and providing guidance to subordinates

Developed and implemented creative and cost effective human resource events that increased employee satisfaction and morale. Dependable and organized team player with the ability to communicate effectively and efficiently.

Core Competencies:

Communication skills

Organizational Skills

Decision-making

Multitasking

Budgeting

Conflict Management

Recruitment

Compensation and benefits

Performance evaluation

Strategic orientation

Team Management

Negotiation

Employee Engagement

Creating Policies

Attendance and Leave Management

Experience:

Organization: Computer Technology Resources

Duration: September 2017 to till date

Designation: Recruitment Lead

Responsibilities:

Handling US and India end-to-end technical recruitment. Delivering the end-to-end recruitment process, acting as a single point of contact for hiring managers.

Designs, develops and maintain the recruitment process in the organization (including its description, recruitment measurement definitions, regular measurement reporting, taking proper actions to close gaps)

Responsible for proactive sourcing against agreed role profiles, including developing market intelligence to feed into current and future sourcing strategies

Headhunting and sourcing candidates using LinkedIn, job boards, referrals and other creative channels

Ensuring the TEAM is performing to their best by passing on tips and continuous on the job training, as well as making sure everyone is profitable with their time management.

Organization: ANOC Management Consultants

Duration: Apr 2014 to Sept 2017

Designation: HR Business Partner

Responsibilities:

Taking care of salary negotiations, documentations, visa process

Handling white collar and blue-collar jobs for GCC. Handling PAN India Operations.

Partners with line management to provide a wide range of HR Support on employee issues (recruitment, retention, compensation, performance management & development) in coordination with our HR Centers of Excellence.

Serves as a partner to the business, implementing HR strategies, and providing HR solutions.

Serves as an extended member of brand teams to understand business needs and challenges.

Ensuring the smooth day to day operations of the various HR functions and duties

Organization: Manpower Group (Client Site) – Manufacturing Unit (4 months project)

Duartion: Dec 2013 to Mar 2014

Designation: HR Associate

Responsibilities:

Coordinating with candidates to schedule interviews

Conducting orientation programs for newly hired employees

Helping recruiters with sourcing candidates and updating the database

Providing relevant data such as absences, leaves, etc., for the purpose of payroll preparation

Coordinating, organizing and implementing various HR projects

Documenting processes and preparing reports relating to various personnel activities such as recruitment, staffing, training, performance evaluations, grievances, etc

Hands on experience on advanced search techniques, including social networking, professional networking sites, and Google string searches.

Assignment: Freelancer Recruiter

Duration: Since Jun’11 –Nov 13

Responsibilities:

Source candidate for the open positions.

Source, Screen, Interview and underline candidates for the open positions.

Have successfully handled senior & middle level placements across Industries.

Handle client relationship & understand their recruitment needs

Headhunting exclusively for senior profiles & confidential requirements of clients

Organization: Morpheus Human Consulting

Duration: June’10 – May’11

Designation: Sr. Executive- HR

Responsibilities:

Manage the flow of candidates thorough the recruitment process, from scheduling interviews to bringing new employees on board

Screen CVs and conduct preliminary interviewing of potential employees

Schedule face-to-face interviews and act as liaison between the company and the candidate.

Assist in writing job postings and employment ads

Maintain the work structure by updating job requirements and descriptions for every position

Ensure selection of the most suitable candidates for the organization

Organization: WNS Global Services

Duration: May’07- Jun ’10

Designation: Sr CSA

Responsibilities:

Worked for United Airlines Refund Department

Handling Refund requests of Customers, processing Refund, customer care etc.

Helped Quality department to improve efficiency of the team

Helped clients to get familiar with the work procedure

Worked on special projects assigned by clients and completed within stipulated time.

Education:

2011 MPM from Pune University, Poona Institute of management

2006 B.Sc (chemistry). From Poona college of Arts science and commerce

Training Undergone:

Oracle EBS r12 (HRMS, Payroll and Absence Management)

Declaration:

I hereby declare that the information furnished above is true to the best of my knowledge

Rijwana Tabrez

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