Sales Customer Service
Resume:
Anna Tomczyk
***************@*****.***
Professional Profile:
Dedicated sales and marketing professional who exceeds goals, retains customers and maintains a strong reputation for customer satisfaction. Highly ambitious Manager with background in sales, marketing and advertising. Expertise in market analysis, forecasting and client needs assessments. Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. A multitasking Physician Liaison considered highly ambitious, willing to meet or exceed monthly quotas and capable of maximizing brand awareness.
Skills:
Excellent Communicator
Flexible and Adaptable Approach
Attention to Details
Organization and Planning
Training and Supervision
Ability to Work Under Pressure
Excellent teamwork
Customer service-oriented
Marketing and promotions
Strong organizational skills
Professional Experience:
Al – Emadi Enterprises QATAR
Sales and Marketing Executive April 2019 – July 2019
Negotiating and securing new business opportunities with key decision makers.
Leasing and renting out properties.
Promoting company services.
Maintaining regular contact with developers, landlords, investors, tenants and owners to find new opportunities and asses existing one.
Attending property viewings with prospective tenants.
Provide excellent customer service.
Building firm relationships with prospective clients.
Bridges & Allies Real Estate Brokers Dubai, UAE
Property Consultant Mar-2017 to Dec.-2018
Created virtual tours of homes listed, providing potential buyers with additional exposure to properties.
Marketed and sold property for clients by hosting open houses and advertising online and in print.
Generated listings for sales and rental properties through cold calls and referrals.
Worked closely with clients to get the appropriate loans, inspections and credit reports.
Developed and maintained relationships with clients through networking, postcards and cold calling.
Continually stayed up-to-date on mortgage rates and related real estate news.
Negotiated contracts on behalf of clients.
Prepared and organized documents for co-op board interviews.
Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
International Hotels Establishment Bahrain
Sales Manager Jul-2014 to Feb-2017
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Developed solutions to sales challenges and maximized business opportunities.
Controlled sales cycle processes from new business agreements to sales figure monitoring using shrewd negotiation skills and detailed reporting.
Monitored sales team performance, analyzed sales data and reported information to area managers.
Trained all incoming sales team members.
Coached employees in successful selling methods and encouraged cross-selling additional products and services.
Attended sales training camp and brought best practices leadership back to the company.
Created unique sales strategies for high-profile clients
Haute Cupcake-International Hotels Establishment Bahrain
Assistant Manager Mar-2013 to Jun-2014
Interacted with customers to determine needs and offer product or service solutions.
Achieved recognition from senior management for contributions to the store's success by managing sales, employees and operations to achieve optimal performance.
Addressed problems with customers to promote quick and successful resolution.
Created detailed spreadsheets for scheduling and customer profiles to support sales campaigns.
Encouraged sales staff to cross-sell complementary products and services to customers.
Managed multiple priorities in fast-paced environment.
Resolved all issues professionally and in a timely manner.
Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
Arnott Stores Dublin, Ireland
Store Detective Oct-2010 to Feb-2013
Monitored alarm systems to detect any unauthorized entries into protected areas.
Noted and followed up on any unusual behavior.
Unlocked rooms and suites for authorized contractors.
Verified each individual’s right to enter restricted areas and denied access to unauthorized persons.
Responded to calls in both routine and emergency situations.
Directed guests around the building and answered questions regarding accessibility.
Responded quickly and effectively to all security violations and duress alarms.
Processed and logged accurate and detailed incident reports.
Lloyds Xpress Hair Salon Waterford, Ireland
Salon Manager Mar-2009 to Oct-2010
Met with customers to discuss upcoming events and style requirements.
Removed outdated policies and modernized structure.
Worked to continuously increase salon business through effective sales, service and operations policies.
Managed set up, stock maintenance, and line sanitation of full line service for several different dining locations.
Reviewed weekly inventory charts and recorded facility needs.
Maintained general appointment calendar and set shift schedules.
Maintained the front desk workstation by keeping it clean and free of personal items.
Athenaeum House Hotel Waterford, Ireland
Sales Manager Jun-2007 to Mar-2009
Monitored sales team performance, analyzed sales data and reported information to area managers.
Improved customer service rankings by resolving issues quickly and accurately.
Accurately observed cash intake to reduce inaccuracies.
Motivated and disciplined employees according to established requirements.
Maximized customer service by training staff, overseeing operations and resolve issues in a timely manner.
Enhanced sales by promoting products.
Determined business needs by acquiring client feedback for process improvements.
Coffee Company Dublin, Ireland
Assistant Manager Jun-2004 to Jun-2007
Handled scheduling to ensure proper staffing for high-volume shifts and seasonal promotions.
Managed multiple priorities in fast-paced environment.
Resolved all issues professionally and in a timely manner.
Achieved recognition from senior management for contributions to the store's success by managing sales, employees and operations to achieve optimal performance.
Addressed problems with customers to promote quick and successful resolution.
Supervised 15 employees to decrease process lags and boost productivity.
Encouraged sales staff to cross-sell complementary products and services to customers.
Responded to customer questions and requests in a prompt and efficient manner.
Education:
1.Degree Marketing & Management(Banking and Finances and Foreign Trade) [Poland 2004]
2.Secondary School [Poland-2001]
3.Primary School [Poland-1997]
Personal Information:
Name: Anna Tomczyk
Date of Birth: 29th-Nov-1982
Marital Status: Single
Language: Polish, English, German, Russian
Gander: Female
Nationality: Polish
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