Data Entry, Customer Service, Microsoft word and Microsoft Excel.

Cheryl F Tyler

**** ******** **** ********** ** *5010 972-***-****

Patient care coordinator / Administrative Support / Receptionist

** ***** ** ************** *******/data entry/customer service experience

Clear effective interpersonal communication, strong organizational skills, and proficient in maintaining department processes

People-oriented with a professional, courteous and the customer focused attitude

Ability to work in a fast-paced environment with typing speeds of 8508KHP.

PROFESSIONAL EXPERIENCE

National Seating and Mobility, Lewisville, TX

Administrative support / Customer Support / Data Entry Specialist May 2018 to Present

•Assisting, Supporting and Communicating with Underwriters with call Triage Troubleshooting, Problem-solving and ability to communicate and interact with customers, retrieval of information, maintenance of files, decision making and maintaining the accuracy of procedural conformity through comprehensive reviews of electronically entered data.

•Data Entry with superior quality of work, accurate and in a timely manner.

•Interacting with agents by phone with any questions regarding applicant status.

•Interpret and modify premiums based on preferred coverage.

•Modify benefits while complying with state and local privacy laws.

Overhead Door Corporation, Lewisville, Texas Data Entry/Customer Service

September 2015 – May 2018

•entered data. Proficient in Data Entry.

•Troubleshooting, Problem-solving and ability to communicate with customers. The task to sort and classify data.

•Interact with companies in the retrieval of information, maintenance of files, decision making, problem- solving.

•Maintain the accuracy and procedural conformity through comprehensive reviews of electronically

HCA – Denton Regional Medical Center/Medical Center of Lewisville Patient Care Technician/Certified Nurse Assistant

July 2012 – September 2015

Maintain detailed patient records, Ensure quality patient care and efficiency in assuring patients with activities of daily living (ADL’s) in addition to checking vitals on a rounding schedule, recording output, Performing Bladder Scans, EKG’s, removal of Foleys and removal of IVs.

Excellence in interpersonal communications, teamwork, customer service, flexibility, and reliability interact with customers from diverse cultures and backgrounds.

Coventry Healthcare, Carrollton, Texas File Maintenance for Bill Review

May 2008 – July 2012

Interact with healthcare providers in the retrieval of information, maintained computer files, decision-making, problem- solving and assist in claim status.

Received accolades that include “exemplary” and exceeding expectations, ratings on all performance reviews .Cited for Excellence in interpersonal communications. Teamwork, customer service, flexibility, and reliability.

Demonstrated the ability to interact with customers from diverse cultures and backgrounds.

Cigna Healthcare Insurance, Carrollton, Texas

Workers Compensation/ Bill Review/ File Maintenance June 2003 – May 2008

•Maintained company computer file information, interacted with medical facilities and physicians in obtaining patient information and verification.

•Established a report with co-workers and management alike.

•Efficient work combined with a high level of accuracy propelled entry-level work into a higher degree of responsibility and leadership.

EDUCATION

University of North Texas, Applied Arts and Sciences, Expected Graduation Spring 2020

Certificate – Gerontology – Brookhaven College 2009.

Lewisville High School, Lewisville, TX

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