Customer Service Insurance

George E. Ward

****Northlake Dr. Desoto, TX ***** 214-***-****

Objective:

Strong in Claims Management with 18 years of experience in the Property & Casualty field. Provides leadership by exhibiting knowledge of property estimating and policy interpretation. I am a customer service based, goal oriented, confident individual with leadership and strong motivational skills.

Experience:

CAT Property Claims Adjuster 2015-Present

US Adjusting

Estimate review-residential

Worked 2017 CA fires-residential property

Worked 2017 Hurricane Season-residential property

Worked the 2016 Texas Hail Storms-residential property

Worked for Catastrophe team during 2015 Hurricane season. Residential Property

Xactimate; Served on CAT Team during the 2015 Hurricane Season. Residential Property

NFIP flood certified

LPH Claim Manager 2010-2015

QBE Insurance Company Plano, TX

Managed a team of seven claim adjusters consisting of remote and inside claim adjusters to achieve operational claim and department goals. Created an effective work environment by developing a common vision, setting clear objectives, expecting positive teamwork, recognizing and rewarding outstanding performance, and maintaining open communications.

Developed staff by coaching, providing performance feedback, providing audit results, and establishing developmental plans.

Facilitated communication between customers, lenders, vendors, third party administrators and peers within other lines of business. Proactively provided lenders with important claim information; provided all parties with claim process and status as appropriate.

Reviewed files and provided feedback on moderately to highly complex claim file investigation with a focus on customer service, accuracy and timeliness.

Understands and keeps current with the changing internal and external insurance environment including changes in statutes, regulators, case law, technology, and customer expectations.

Property Claims Adjuster II, III 2004-2010

Balboa Insurance Company Plano, TX

Analyzed claim reports for damages and policy coverage.

Addressed claims with 7 different lenders and 14 different policies and endorsements.

Worked for Catastrophe team during 2004-2005 Hurricane seasons.

Integra Claims System Simsol and Xactimate; Served on CAT Team during the 2004-2005 Hurricane Season.

Property Claims Adjuster II 2001-2003

Farmers Insurance Company Richardson, TX

Reviewed personal lines losses with relation to Homeowners, Liability Damage Renters and Commercial while managing the scheduling for inspections with claimants.

Assessed and wrote estimates on site and determined policy coverage.

Managed communication with agents, underwriters, contractors and vendors for optimal customer service.

Met all quality standards and expectations per company best practices and complied with state specific regulations.

Maintained an effective diary system, managed file inventory, and documented claim file activities in accordance with established procedures.

Certifications and Skills:

Licensed Property & Casualty Adjuster, TX Department of Insurance 2001

Proficient inXactimate, MSB Integra Claims Estimating Training, and Simsol

Education:

St. Philips College- (Associates Degree)

Huston-Tillotson University (B.A. Degree)

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