Manager Customer Service

THERESA BROWN

**** ******* **** **. *****: ********@***.***

Garland, TX 75044 Cellular: 214-***-****

SUMMARY OF QUALIFICATIONS

Proven abilities in auto property damage claim handling, teaching, financial analysis, budgeting, customer service, operations, business development, new product marketing and service delivery. Logical, articulate and energetic professional who loves to develop creative solutions to improve results. Accomplished in establishing and developing high performance teams. Works well with all levels of management and non-management. PROFESSIONAL EXPERIENCE

State Far Insurance 2013 to Present

Licensed Auto Claims Associate

Handled Auto Property Damage Claims for individuals in a Call Center environment. Licensed in TX, OK, VA, SC, NH, WY, DE and VT. Extremely customer-focused with excellent communication skills. Business Consultant 2012 to 2013

Project Management and Finance

Provided expertise to any business requiring financial guidance and advice, including due diligence reviews, financial modeling, ratio analysis and report structuring. Also provided bookkeeping and tax preparation services to individuals and small business owners.

Dallas Independent School District 2007 to 2012

Certified High School Math Teacher

Taught Algebra I, Algebra II, Math Models and Geometry at Bryan Adams High School and James Madison High School.

Business Consultant 2002 to 2007

Project Management and Finance

Provides expertise to any business requiring financial guidance and advice, including due diligence reviews, financial modeling, ratio analysis and report structuring. Also provides bookkeeping and tax preparation services to individuals and small business owners.

FPL FiberNet, Miami, Florida 2001 - 2002

Manager of Strategic Alliances

Responsible for identifying strategic partnership opportunities or acquisition candidates to improve revenues and net income and expand the business.

• Recommended strategic alternatives for growth, both geographic and in products and services offered.

• Analyzed financial statements, outside plant facilities records, industry research and press releases and met with executives of targeted companies to develop mutual value propositions.

• Developed business cases of strategic opportunities, performed due diligence reviews, and presented recommendations to executive management.

THERESA BROWN

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SBC, Dallas, Texas 1976 - 2000

Manager of Strategic Alliances, SBC Telecom (1999-2000) Responsible for identifying strategic partnerships and acquisition candidates to help SBC Telecom successfully enter 30 markets, out-of region.

• Served as Team Lead in analyzing and recommending the most cost effective construction entry strategies to executive management, in conjunction with Network Engineering and Planning, Marketing and Sales, IT and Customer Service

Southwestern Bell Telephone, Dallas, Texas

Finance Manager (1989-1999)

Responsible for various positions in Finance.

• Recommended strategies and analyzed results which resulted in revenues and net income exceeding expectations.

• Core Team member in successfully re-engineering the Capital management and budgeting process at SWB Telephone, resulting in over $200 Million in savings over three years. Various Operations Titles, Southwestern Bell Telephone (1976–1989) Responsible for various Management Operational responsibilities in Outside Field Services, including Installation, Maintenance, Supplies Distribution, Construction, Engineering, Facilities Management, and Network Operations Center (NOC).

• Supervised up to ninety employees, both management and non-management.

• Responsible for productivity, quality, training, safety, compliance reviews and customer satisfaction. Sebrite Corporation 1972 - 1976

Austin, Texas & Tulsa, Oklahoma

Wholesale Finance Manager

Responsible for credit analysis, loan processing, loan placement, and collections for financial services company serving the mobile homes/recreational vehicles industry. EDUCATION

Bachelor of Arts Degree in Mathematics

University of Texas, Austin, Texas

Volunteer for Bishop Lynch High School in Dallas

Volunteer for St. Thomas Aquinas School in Dallas

Volunteer for the Girl Scouts of America

Past Member of the Weston Business Chamber of Commerce Past Member of the Association of Professional Businesswomen of Weston

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