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Assistant Executive housekeeper

Location:
Alberton, Gauteng, South Africa
Posted:
July 25, 2019

Contact this candidate

Resume:

Chantal Benecke

CONTACT

Address:

** ****** ******, ***** *****, Alberton,

South Africa

1449

Phone:

+27-72-599-****

Email

ac9wew@r.postjobfree.com

Skype ID

Chantal.benecke1

Date of birth:

25 September 1985

ADDITIONAL SKILLS

Computer skills:Word, Excel, PowerPoint, Internet, Email, Micros (My Inventory), Opera, Protel. Fidelio, Issue trax, Aims

Other skills: Coaching, leadership, teambuilding, positive and friendly, active listening, quick learner, planning and organization

LANGUAGES

English – Native speaker

Afrikaans - Fluent

OBJECTIVE

Talented Housekeeping manager offering 7 years of Hospitality experience and dedication to enhance employee satisfaction and business success. Diplomatic and friendly with strong dedication to employee training and satisfaction. Hardworking team player bringing necessary experience and knowledge to tackle any operations demand.

WORK EXPERIENCE

12/2018 - Current

Housekeeping Supervisor – Holland America Line, Cruise line

Responsibilities:

Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.

Trained and mentored all new personnel to maximize quality of service and performance.

Created and implemented training programs to enhance employee performance.

Communicated repair needs to maintenance staff.

Completed schedules, shift reports and other business documentation.

Worked with front desk to respond promptly to all guest requests.

Improved process efficiency through effective inventory control in alignment with client standards.

Evaluated employee performance and developed improvement plans.

Ensured adherence to safety protocols by enforcing proper and equipment usage.

ensuring USPH protocols are followed at all times

Increased employee performance through effective supervision and training.

Provided guidance to management regarding project bids for onsite improvements.

Supervised daily operations, including employee performance, preventive maintenance and safety.

05/2016 – 11/2018

Assistant Executive Housekeeper, Boschendal Wine Estate, RSA

Responsibilities:

Oversee staff on a daily basis.

Check rooms and common areas, including stairways and lounge areas, for cleanliness.

Schedule shifts and arrange for replacements in cases of absence.

Establish and educate staff on cleanliness, tidiness and hygiene standards.

Motivate team members and resolve any issues that occur on the job.

Respond to customer complaints and special requests.

Participate in large cleaning projects as required.

Ensure compliance with safety and sanitation policies in all areas.

Daily housekeeping operations.

Stock control, overseeing stock takes, compiling stock sheets

Recruitment of new employees

departmental Budgets

02/2015 – 05/2016

Front of house reception, Kleine Zalze Lodge, RSA

Responsibilities:

Check ins,.

Check out's (settling of accounts),.

Answering of switch board, and.

Dealing with general guest queries and complaints.

01/2012 – 01/2015

Management Trainee, Alpine heath resort, RSA

Responsibilities:

Housekeeping : Supervisor

Food and Beverage : Cost Controller

Food and Beverage : Waitress / Bar Person / Fuctions / Supervision

Front Office : Receptionist

Kitchen : Chef de Partie

Maintenance : Clerk

EDUCATION

2012 - 2015

Diploma in Hospitality management – International hotel school

REFERENCES

References available on request



Contact this candidate