Assistant Executive housekeeper
Resume:
Chantal Benecke
CONTACT
Address:
** ****** ******, ***** *****, Alberton,
South Africa
1449
Phone:
**************@*****.***
Skype ID
Chantal.benecke1
Date of birth:
25 September 1985
ADDITIONAL SKILLS
Computer skills:Word, Excel, PowerPoint, Internet, Email, Micros (My Inventory), Opera, Protel. Fidelio, Issue trax, Aims
Other skills: Coaching, leadership, teambuilding, positive and friendly, active listening, quick learner, planning and organization
LANGUAGES
English – Native speaker
Afrikaans - Fluent
OBJECTIVE
Talented Housekeeping manager offering 7 years of Hospitality experience and dedication to enhance employee satisfaction and business success. Diplomatic and friendly with strong dedication to employee training and satisfaction. Hardworking team player bringing necessary experience and knowledge to tackle any operations demand.
WORK EXPERIENCE
12/2018 - Current
Housekeeping Supervisor – Holland America Line, Cruise line
Responsibilities:
Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Trained and mentored all new personnel to maximize quality of service and performance.
Created and implemented training programs to enhance employee performance.
Communicated repair needs to maintenance staff.
Completed schedules, shift reports and other business documentation.
Worked with front desk to respond promptly to all guest requests.
Improved process efficiency through effective inventory control in alignment with client standards.
Evaluated employee performance and developed improvement plans.
Ensured adherence to safety protocols by enforcing proper and equipment usage.
ensuring USPH protocols are followed at all times
Increased employee performance through effective supervision and training.
Provided guidance to management regarding project bids for onsite improvements.
Supervised daily operations, including employee performance, preventive maintenance and safety.
05/2016 – 11/2018
Assistant Executive Housekeeper, Boschendal Wine Estate, RSA
Responsibilities:
Oversee staff on a daily basis.
Check rooms and common areas, including stairways and lounge areas, for cleanliness.
Schedule shifts and arrange for replacements in cases of absence.
Establish and educate staff on cleanliness, tidiness and hygiene standards.
Motivate team members and resolve any issues that occur on the job.
Respond to customer complaints and special requests.
Participate in large cleaning projects as required.
Ensure compliance with safety and sanitation policies in all areas.
Daily housekeeping operations.
Stock control, overseeing stock takes, compiling stock sheets
Recruitment of new employees
departmental Budgets
02/2015 – 05/2016
Front of house reception, Kleine Zalze Lodge, RSA
Responsibilities:
Check ins,.
Check out's (settling of accounts),.
Answering of switch board, and.
Dealing with general guest queries and complaints.
01/2012 – 01/2015
Management Trainee, Alpine heath resort, RSA
Responsibilities:
Housekeeping : Supervisor
Food and Beverage : Cost Controller
Food and Beverage : Waitress / Bar Person / Fuctions / Supervision
Front Office : Receptionist
Kitchen : Chef de Partie
Maintenance : Clerk
EDUCATION
2012 - 2015
Diploma in Hospitality management – International hotel school
REFERENCES
References available on request
Contact this candidate