non technical

MURUGALAKSHMI.B Email : ***************@*****.***

Contact :+91-979*******

SUMMARY:

* **** * ****** ** experience in IT technical support and customer supporting for the grow of projects, Good working Knowledge in MS Office. Able to work in large team and maintain healthy relationship with the project links.

WORK EXPERIENCE:

ORGANISATION 1:

IndusInd Bank Ltd. Chennai.

Designation : “Acquisition Manager”

Domain : Revenue Services.

Period : October 2018 to May 2019.

Responsibilities

Providing banking solutions to the rising needs of the customers.

Upgrading Credit cards for the existing customers.

Explaining the features of the card to the willing customers.

Fixing appointments to make the approval process for the customers.

Tracking the customers till the customers receive the card and the vouchers.

ORGANISATION 2:

Scio Management Solutions Pvt Ltd.,Tidelpark, Chennai.

Designation : Client Service Executive

Domain : Medical billing(US Voice process)

Period : July 2017 to September 2018.

Responsibilities

Strong communication skills(written and verbal).

Dealing the calls in highly professional manner.

Handling the issues in diplomatic way.

Fullfilling the requirements of Cancer Patients.

Following up with the Patients Medical records with the doctors until the patient gets cured.

EDUCATIONAL PROFILE:

Bachelor of Engineering-Electronics and Communication Engineering from Panimalar Institute of Technology, Chennai with 84.4% (2013-2017)

H.S.C in Ravilla.K.R.A.V Matric Higher Secondary School with 86.9%.

S.S.L.C in Ravilla.K.R.A.V Matric Higher Secondary School with 87.2%.

SKILLS:

Good working Knowledge in MS Office.

Able to work in large team and maintain healthy relationship with the collegues.

Good Interpersonal skills with an ability to understand the customers requirement.

Ability to clearly communicate technical information verbally and in written format.

Building strong relationship with clients and maintaining it for long period.

B.E MAIN PROJECT:

To analyze the Stress measurement with pattern recognition system using sensitive touch plate under the title of “INDIVIDUAL STRESS ASSESSMENT USING HUMAN SMART-PHONE INTERACTION ANALYSIS”. This can be analyzed with the help of smart phones used throught a day in various contexts and for different purposes. By analysing the touch pattern of the user a machine learning approach is developed for stress analysis.

SOFTWARE KNOWLEDGE:

Dotnet and Php

Basics of Autocad

ACHIEVEMENTS AND REWARDS:

Awarded certificate of “DIPLOMA IN COMPUTER APPLICATION”.

Attended the B.E.C preliminary exam.

IMPLANT TRAINING:

Bharat Sanchar Nigam Limited, Tirunelveli.

INTERNSHIP:

Attended Internship on “DIGITAL IMAGE PROCESSING” using MATLAB in “Spiro solutions pvt lmt”,Chennai.

EXTRA CURRICULAR ACTIVITIES:

Participated in MARATHON.

Interest in Art and Craft works.

PERSONAL DETAILS:

Father’s Name : Balasubramanian.N.P

Gender : Female

Date of Birth : 02-10-1995

Nationality : Indian

Linguistic Compatibility : English, Tamil

Strength : Easy to Handle Difficult Situation.

Address : 138/5, Salaiputhur, K.R.Nagar(po),

Kovilpatti(tk), Thoothukudi(dist), 628503.

DECLARATION:

I am a hard working person and having commitment towards the profession. I do here by declare that the details furnished above are true to the best of my knowledge and belief.

Place:CHENNAI Signature

Date: MURUGALAKSHMI B

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