Customer Service Assistant
Resume:
League City, TX *****
**********@*****.***
EDUCATION
Wharton County Junior College
A.A. in Health Information Technology
The University of Houston Downtown, Houston, TX
Bachelor of Arts in Interdisciplinary Studies
Certified Teacher – EC-4
Completed Teacher Certification program in December 2010
Passed TExES exams #100 (Pedagogy & Prof Resp EC-4) and #101 (Generalist EC-4)
EXPERIENCE
Friendswood Public Library, Friendswood, TX October 2012-January 2016
Children’s librarian
• Planned and managed activities such as crafts and entertainment for parents and children
• Completed two “Early Literacy Workshops” for professional development, administered by the Friendswood Public Library
• Assisted adults and children with reference questions
• Organized outreach story times at local day cares and preschools
• Planned and created bulletin board themes according to holidays or seasons of the year
Helen Hall Library, League City, TX December 2014-January 2016
Library Page
• Assisted with story times for toddlers
• Assisted with seasonal programs
• Shelved recently checked in books to pre-sort and their original locations
Westwood Elementary (Friendswood ISD) September 2010 – December 2010
Clinical Teacher (Second Grade)
• In a Gifted and Talented Cluster Class setting, create and implement daily lesson plans, administer lessons, and grade, track and analyze student performance
• Conduct group and individual activities in math, reading, social studies, science and writing curricula while ensuring that every student’s ability and learning style is addressed
• Participate in faculty and parent conferences, maintaining interpersonal and communication skills that foster meaningful relationships with students, staff and parents
H.C. Carleston Elementary (Pearland ISD) April 2010 – June 2010
Stimulus -SP- Intervention (First Grade)
• Create one-on-one positive behavior reinforcement to uplift a student’s social, mental and academic deficiencies in a first grade classroom setting
• Facilitate the first grade teacher’s curriculum by providing classroom aide and assistance while emphasizing the individual’s intellectual well being
• Collaborate with the first grade teacher to build structural support to the first grade class
Pearland ISD September 2009 - Present
Alvin ISD October 2009 – January 2011
Substitute Teacher
• Provide curriculum tutoring and guidance to students of various ages and in small and large classes through student assessment and a hands on approach to teaching
• Integrate a variety of lessons into long-term curriculum plans to ensure continuity of education objectives
• Foster a stimulating, safe and positive learning environment to enhance students' attention and learning capacity
Fort Bend Dental Associates, Missouri City, TX October 2006 – August 2009
Business Assistant
• Provide accounts receivables, collections, insurance verification and appointment scheduling duties
• Provide value added customer service to patients and vendors by resolving complaints, concerns, and requests for service while generating emphasis on organizational quality and distinction
Memorial Hermann Coding School, Houston, TX January 2006 – June 2006
Coding Student
• Code inpatient, outpatient and Emergency Room records
Memorial Hermann Southeast Hospital, Houston, TX February 2005 – January 2006
Release of Information Representative
• Prepare records for legal, medical, insurance, and personal purposes
• Maintain internal and external accountability through personal monthly productivity reports
• Demonstrate effective customer service and communication
Houston Urologic Associates, Houston, TX July 2003 – June 2004
Receptionist
• Manage scheduling of appointments
• Perform general Clerical duties, including answering phones, cashier, chart assembly and filing
Dr. Joseph Morgan, Houston, TX May 2000 – August 2001
Oral Surgery Assistant
• Sterilized and cleaned instruments
• Assisted with oral surgery (teeth extractions, implants, lesion extractions etc)
• Filed records/light
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