Customer Service Technical Support
Resume:
FIDEL CLARK
Dallas, Texas **224
*********@*****.***
SUMMARY:
Customer Service Professional with over a decade of experience in Call Center environment
Highly skilled in customer relations; very effective communicator.
Enthusiastic and able to motivate others as well.
PROFESSIONAL EXPERIENCE
HCL America
Analyst
03/2014- 12/2015
Provided access to server farm via server console.
Maintained system integrity by following accepted rules and practices.
Updated alerts for outages, status, and redundancy.
Supported FEDEX Helpdesk.
Worked with AS/400.
TEXAS INSTRUMENTS Inc.
Customer Service Professional
11\2009- 12\2012
Assisted all callers to the EDUCATIONAL TECHNOLOGIES DIVISION.
Provided quality customer service remotely via VPN connection to office.
Answered customer/client request or inquiries concerning services, products, billing, equipment and report problem areas.
Instructed callers on proper use of all supported handhelds/calculators, related accessories and computer soft wares associated with them.
Responsible also for improving customer retention through programs and services provided to our customers.
Initiated Remote Access provider group for the department.
AT&T
Tier II Technical Support Agent
02\2008 – 08\2008
Provided support for various routers and network associated equipment.
Provided technical expertise while delivering the highest level of customer service
Responsible for inbound calls providing customers with technical support for UVERSE.
Acquired IP Mapping skills with different LAN/WAN Topology
EDUCATION
Southern Methodist University School of Engineering 2005
Network Technologies Program
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