SKILLS

PROFESSIONAL SUMMARY

WORK HISTORY

ROVA FITAHIANY RANDRIANARIVO

*** - *** - **** • ac9vgd@r.postjobfree.com • 4100 Teriwood Ave, Orlando, FL 32839 Meticulous and hardworking individual with several years of experience in multiple fields but primarily in data entry, communications, and customer service. Skilled at entering and organizing mass amounts of data quickly and accurately in different types database systems. Trained in project and time management with organizational skills and proven multitasking abilities. An articulate writer with the ability to create engaging content to a diverse audience. Administrative tasks

Research

Project support

Team collaboration

Language fluency: French,

English

Scheduling

Administrative support

Social media sites

Data entry

Client Relationships

Multitasking

Project management

Editing

Proofreading

Interviewing skill

Fast learner

Word, Excel, PowerPoint

Sep 2018 - Jul 2019

Orlando, FL

Blog Writer / Polis Institute

Developed strong professional relationships by interacting and communicating effectively with wide variety of colleagues and external contacts

Provided administrative support to senior team members Cultivated and maintained strong relationships with media outlets Shot photographs in various environments for digital content Edited, captioned and uploaded photographs for website publications

Developed original content for blog posts and website articles Applied knowledge and understanding of communications principles when assisting team on fundraising and community engagement

Proofread and edited materials prepared by all staff to check and correct spelling, grammar and style

Conducted research to analyze community engagement models Entered textual and numerical data into databases with speed and accuracy

Sep 2018 - Jun 2019 Middle-School Students Leader / First Presbyterian Church Of Orlando Orlando, FL Created content for learning to meet the mental and spiritual needs of students

Cultivated connections and strong student rapport to foster church engagement, in addition to recording student progress to inform parents

Led activities that developed students' physical, emotional and social growth

Organized instruction material, including setting up work areas Jan 2018 - Mar 2018

Antananarivo, Madagascar

Communications Intern / JHPIEGO

Developed strong professional relationships by interacting and communicating effectively with wide variety of colleagues Proofread and edited materials prepared by all staff to check and correct spelling, grammar and style

Reviewed final works to spot and correct errors in punctuation, grammar and translation

Provided written translations and interpretations for clients for diverse documents including success stories and reports

Maintained knowledge of developments in English language to effectively review and update existing translations to conform to contemporary trends in communication

Developed a system to categorize and keep all documentation and records accurate and up-to-date

Aug 2017 - Sep 2017

Knoxville, TN

Small Group Leader / Woodlawn Christian Church

Assisted teachers by providing assessment to francophone immigrants to help with with English language proficiency Provided a listening ear and emotional support to complaints and concerns of Congolese immigrants

May 2017 - Jul 2017

Denver, CO

Recruitment Intern / Crosspurpose Center For Urban Leadership Entered textual and numerical data into database with speed and accuracy

Obtained records and uploaded into Salesforce database Reviewed and updated client correspondence files and Salesforce database information to maintain accurate records

Corrected any data entry error to prevent later issues such as duplication

Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports Scheduled and arranged meetings for social events

Interacted with prospective candidates professionally by phone, email or in-person to provide information and answer their concerns Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff Greeted numerous visitors, including partners and interview candidates

Screened applicant resumes

Administered assessments and drug test to applicants for their in-person interviews

Created presentations and proposals for use in meetings Aug 2016 - May 2017

Knoxville, TN

International Student Association Treasurer / Johnson University Advised management regarding significant expenditures to keep operations in line with budget limitations

Executed financial due diligence tasks on daily basis to maintain optimal association finances

Supervised 2 volunteers to assist in the preparation of social and cultural events

Managed budgets and general financial reporting procedures Worked with both internal and external users to create detailed financial reports

Managed administrative logistics of events planning including event booking and event promotions

Planned and organized fundraising events to reach financial targets of the association

Ensured smooth training execution by coordinating seminar functions, including site selection, scheduling, marketing, reservations, materials, event management and follow-up Evaluated existing plans, processes and events planning services to identify opportunities for improvement

Supervised onsite team of 5 to 10 people to ensure logistics and cleanliness before, during, and after events

Jan 2014 - May 2017

Farragut, TN

Afterschool Volunteer / Thrive Lonsdale

Used behavior modeling and specialized teaching techniques to share and reinforce social skills

Tutored struggling students individually and in small groups to reinforce learning concepts

Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency

Organized classroom materials to help teachers prepare for daily instruction and activities

Supported student learning objectives through personalized and small group assistance to support classroom instruction Assessed student assignments to check quality and completeness Assisted and mentored students in groups of up to 10 by reviewing lesson teachings

Oversaw students in classroom, halls and dining area to monitor, enforce rules and support lead teacher

Monitored students during recreational trips to keep youth safe in public settings

Sep 2013 - May 2017

Knoxville, TN

Computer Lab Assistant - Dining Services Assistant - Housekeeping Assistant / Johnson University

COMPUTER LAB ASSISTANT

Supported all computer lab operations

Diagnosed hardware problems and fixed faults or contacted appropriate repair service

Handled lab equipment, cleaned keyboards, monitors and disk drives

Provided instruction to all lab users on proper use of all equipment Engaged end users and answered questions in person Documented all transactions and support interactions in system for future reference and addition to knowledge base

Ensured the cleanliness of computer lab

Build a comfortable environment for students to concentrate and study

DINING SERVICES ASSISTANT

Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly

Provided attentive service and proactively assessed guest needs Ensured exceptional guest experiences through attentive service Assisted customers with carry-out service

Assisted wait staff with timely food delivery and guest requests Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas

Checked dining area supplies, including linens and wrapped silverware, and replenished low stock

Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning

Offered product samples, answered questions and helped customers find items

Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons

Greeted customers and answered any questions

Monitored dining room inventory and replenished as necessary Kept kitchen areas neat and clean by removing trash and organizing supplies

Loaded a number of glasses, silverware and dishes into dishwasher each shift

Increased machine efficiency by scraping and pre-washing dishes Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals

Cooked meals according to administrative policies, health code regulations and food service standards

Served and prepared nutritious meals daily to students in the campus cafeteria

Housekeeping Assistant

Disposed of trash and recyclables each day to avoid waste buildup Verified that all storage areas and carts were clean and organized Transported cleaning products and equipment to and from utility rooms

Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency

Polished glass surfaces and windows

Established and maintained clean and comfortable environments on campus buildings by vacuuming, cleaning windows and dusting Vacuumed rugs and carpeted areas in offices, lobbies and corridors Swept and mopped all surface floors

Serviced bathrooms, including cleaning, sanitizing and supply replenishment

Jun 2013 - Aug 2013

Antananarivo, Madagascar

Communications Intern / Kanto Productions

Developed strong professional relationships by interacting and communicating effectively with wide variety of colleagues and external contacts

Provided administrative support to senior team members Proofread and edited materials prepared by all staff to check and correct spelling, grammar and style

Applied knowledge and understanding of communications principles when assisting team on coordinating social campaigns Edited company's project reports

Worked with marketing department to create targeted advertising strategies for key customer demographics

Assisted the marketing team during social campaigns by providing administrative and physical support

Apr 2013 - May 2013

Miami, US, Florida

Outreach Volunteer / The Rock Orlando

HOMELESS MINISTRY

Administered high level of care to homeless through active listening and open-ended questioning

Serve nutritious and delicious meals to homeless people Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for homeless

Kept server areas clean and stocked during service hours to increase efficiency while serving tables

Set dining tables to prepare for diverse types of events and follow strict service standards

EDUCATION

Loaded trays with accessories, including eating utensils, napkins and condiments

Folded napkins and prepared silverware sets to provide adequate supply for host station

Prepared hot and cold beverages to highest standard while providing guests with legendary customer service

CAMPUS MINISTRY

Administered high level of care to campus students and staff through active listening and open-ended questioning Worked with others students to provide spiritual care to others Apr 2013 - May 2013

Miami, US, Florida

Office Assistant Intern / The Rock Orlando

Interacted with over hundred church members professionally by phone and in-person to provide information on the new church location

Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff Supported the ministry team by managing logistics during outreach events

Feb 2009 - Feb 2009

Antananarivo, Madagascar

Intern / Presty Mark Printing Company

Developed strong relationships with internal and external staff to grow knowledge in the workplace

Delivered clerical support to internal staff and management by efficiently handling wide range of routine and special requirements August 2019

Knoxville, TN

Bachelor of Arts in Intercultural Studies, Urban Studies) and Bible & Theology

Johnson University, US

2013

Orlando, FL

Discipleship Training School -Youth With A Mission Youth With A Mission (YWAM)

2012

Antsahavola,

Antananarivo, Madagascar

English Teaching Program - Antsahavola, Antananarivo, Madagascar in English

English Teaching Program

June 2012

Antananarivo, Madagascar

High School Diploma

Les Ecoles Bird Manakambahiny

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