Customer Service Loan
Resume:
LENRIE ANKOBIAH
**************@*****.***
TIMENE AND DETAIL
CAREER OBJECTIVE
A university graduate with accumulated experience in banking operations, credit delivery, customer service management, marketing and sales, risk and compliance and internal audit. In a lookout for a challenging and rewarding opportunity in an organization wherein I could get more exposure on my career and I can utilize my skills and knowledge which will contributes towards the organizations growth.
EDUCATION
Ghana Stock Exchange Course Introduction to Investments, fundamentals of finance and financial markets
and corporate finance 2010
Bachelors Degree BSC Administration (Accounting Option) Second Upper Division
Central University College 2005-2009
Secondary Level Accounting
Ghana National College 2001
ACHIEVEMENT AND TRAINING
Achievement: Introduced an idea that led to the birth of an Auto Lease Product for Commercial drivers.
Banking Related Trainings: Credit and Risk Management, Marketing and Sales Training, Loan Delinquency Management, Anti- Money Laundery and Counterfeit Detection
Other Trainings: Problem Solving and Teamwork, Cartography Training, Time Management Training, Assertive Training
Ms Office: Advanced: Microsoft Power Point, Word and Excel
PROFESSIONAL EXPERIENCE
Adehyeman Savings & Loan Ltd
Positions held & Dates:
Branch Relationship Coordinator
Jan. 2016 - Oct. 2016
Directly responsible for loans and field cash mobilizations
Branch marketing, planning, implementation and monitoring
Monitor filed activities of Field Cashiers by checking pass books and system balances
Communicating effectively and assist with the implementation of corporate policies and strategies at the branch level
Sits in Credit committee meetings to review loan applications
Arrears management
Branch facility management
Monitors and approves activities of Branch relationship officers (BROs) and Field Cashiers
Assist in loan disbursement and recovery
Manage Branch Portfolio
Monitor and evaluate the performance of staff within the branch
Performs all other duties that may be assigned by the BM
Internal Audit Officer Nov. 2014 Dec. 2015
Jan. 2016 - Present
Nov. 2014 Dec. 2015
Organize and reference work papers for review by the Head of Internal Audit
Perform audit tests and prepare working papers for the audit
Participate in opening meetings with the audit clients to discuss the scope and objectives for the audit
Completes audit work papers by documenting audit tests and findings
Participate in exit meetings with audit clients at the end of the field work, providing clear explanations for identified issues
Completes a draft and final report for review by the Head of Internal Audit
Also contributes to team efforts by accomplishing related results as needed
Risk & Compliance Supervisor
Jun. 2013 Oct.2014
Ensuring compliance to the following: Appropriate termination of fixed deposits, appropriate dormant accounts activation, completion of cashier s, back office and field officer s call overs, proper handling of vault keys and monitoring of vault registers, credit policy of the institution, BOG anti-money laundering Act (2008) and appropriate account opening procedure
Checking if appropriate charges are debited to accounts that request for cheque books, savings withdrawal books and pass books
Engaging in Random cash count in order to ensure that the Branch is working within its operational limits
Branch risk reporting
Branch Relationship Manager(Acting)
Nov. 2013 Apr. 2014
Responsible for demand creation for deposit and loan clients, assigning of new application to the credit team, preliminary checks on loan applications, rejection of loan applications, monitoring of loans and portfolio management of the Branch, managing huge depositors and call over and reconciliation of field cashiers transactions
Participation in Credit committees and Arrears management committees
Engaging in Promotional activities to generate deposit and loan clients
Monitoring of Field Cashiering activities
Branch Market Intelligence Reports
Business Loan Officer
Oct. 2010 – May 2013
Marketing and promoting loan products
Screening, conducting background investigation on SME business clients
Disbursing quality loans and ensuring timely monthly loan repayments
Monitoring and managing a quality portfolio size in numbers and volumes reducing the portfolio at risk
Contacting delinquent clients to make payment schedules that are acceptable to the loan client and the institution
Ensuring that delinquent loan clients conform to agreements made to ensure better performance and collections
Constant communication with clients to request payments on loans disbursed and delinquent loans
Consistently working to achieve set targets
REFERENCES
To be provided upon request
Contact this candidate