Executive Secretary

Alain Stragalis

“Borg El Gezirah”, Zamalek • Cairo 11211 • **************@**.***

Senior Executive Secretary

Professional senior administrative executive with over 10 years of international management, administration, and sales and marketing. All letters of recommendations can be furnished upon request.

Key skills include:

Proficient in MS Office and “back-office” software (e.g. ERP).

In depth knowledge of office management and basic accounting procedures as well as technical vocabulary of relevant industry.

Familiarity with basic research methods and reporting techniques.

Excellent organizational and time-management skills.

Native speaker of English, French, and Arabic (Arabic: better spoken than written).

Outstanding communication and negotiation abilities.

Integrity and confidentiality.

High level of professionalism, tactfulness and discretion.

International work experience (Saudi Arabia, Canada, Dubai, & Egypt) in management, sales and marketing, administration, and customer service.

Exceptional presentation, verbal communication and writing skills (in English).

PROFESSIONAL INTERNATIONAL EXPERIENCE

Marketing

Marketing Manager

Lucky Stars Casino, Inter-Continental Hotel, Cairo, Egypt.

•Optimized total number of leads by 25% via successful implementation and analysis thereof of marketing plans.

•Organized several events that led to the overall increase of annual casino revenue by 50%.

Customer Service

Senior Bi-lingual Point of Sale (POS) Analyst

Global Payments Canada, Ontario, Canada

•Streamlined all customer inquiries and complaints fluently in English and French.

•Contributed in slashing customer resolution times by 25%.

Management

Business Development Manager (BDM)

Giza National Automotive Co., Cairo, Egypt

•Contributed in the thorough execution and analysis thereof several marketing events.

•Introduced a “sales mix” (tallied-up score) for all sales department based on the total amount of completed test drives, quality of reports sent to management, and event participation.

•Generated successful integrated press campaigns which led to a 65% overall increase in annual sales.

Sales and Marketing

(I) Assistant Marketing Manager

Mercedes-Benz, Juffali Automotive Company (JACO), Mercedes-Benz, Jeddah, KSA

• Optimized product knowledge to all sales department by constantly compiling several product information updates with training and presentations thereof.

• Successfully trained and assisted a number of interns on the product, its heritage, core Mercedes-Benz values, and past successes.

• Enforced strict adherence to all marketing campaigns guidelines throughout all branches.

• Streamlined all marketing events and press conferences of all new model launches.

• Contributed to the successful implementation of Mercedes-Benz corporate identity rules and guidelines throughout all dealerships in the region.

(II) Senior Sales Representative

•Delivered a virtual sales experience by incorporating the use of an online car configurator to facilitate the sale of any model.

•Exceeded my monthly target of passenger car sales by 50%.

Sales

Saudi Business Machines (S.B.M - I.B.M), Jeddah, KSA

Sales Representative

•Successfully trained a select number of interns on the product, which led to their promotion to sales representatives.

•Contributed to an annual increase in sales by 25% by researching and compiling reports on the unique selling points of the IBM machine over its competitors.

Training, certifications and letters of recommendations

•Mercedes-Benz letter of recommendation.

•International Business Machines (I.B.M) letter of recommendation, Jeddah, KSA

•Certificate of Excellence, 2nd place, and Sales Executive of The Year Award contest, DCME, Dubai, UAE, June 2005.

•Customer Service Orientation and Awareness Training Module at Juffali Automotive Co, Jeddah, KSA, June 2005.

EDUCATION & CREDENTIALS

THE AMERICAN UNIVERSITY IN CAIRO (A.U.C) Cairo, Feb. 1998

Bachelor of Arts (GPA; 3.1); Major: International Relations, Feb. 1998

Certifications

•Customer Service Orientation and Awareness Training Module at Juffali Automotive Co, Jeddah, KSA, June 2005.

Contact this candidate