IT Manager/Project Manaager/Implementation

TANYA MCAULIFFE

El Paso, TX ***** • Mobile 530-***-****

*******@*****.*** • linkedin.com/in/tanya-mcauliffe

IT PROJECT MANAGER IT SYSTEMS MANAGER

Experienced IT Project Manager and Systems Administrator proven at managing all aspects of IT for the gaming and hospitality industries. Has successfully managed ‘start-ups’ as well as upgraded aging infrastructures. Strong communicator who works well across cross-functional teams. Skills and capabilities include:

Strategic Planning IT Project Management

Budgetary and Team Management

Infrastructure Upgrades Maintenance

Advanced PC Troubleshooting PCI Compliance

Gaming & Hospitality Software

Cabling Voice & Data Networks

Documentation Training

Atlassian Tools (Jira, Confluence)

Oasis Master Certified

TECHNOLOGY

Oasis POS MICROS OPERA Planet Bingo Genesis Tech Results IGT

WAGER CSS nVision MGT Paltronics PokerPro LMS rGuestPay InfoGenesis SpaManagement Visual One PMS DataMagine SynXis

ENG INFOTECH CORPORATION, Fairfield, NJ 2018 to 2019

Is a dynamic company incorporated in the State of New Jersey with the sole purpose of leveraging the IT expertise of its founders.

Installer/Configuration/Training Specialist

Accountable for the overall installation, configuration, training and support of Wyndham’s OPERA, Property Management System.

Installation/configuration of OPERA – server, workstations and printers

Work closely with Interface vendors for setup and testing of 3rd party software to include POS, SynXis, Elevon, Call Accounting, Voice Mail, Keys, etc.….

Provide OPERA PMS support, troubleshooting and resolving any PMS issues

Train property on any changes with new versions of OPERA

Prepare detail reports for Management daily, ensure ledgers are balanced prior to cutover on new version

Create documentation and provide best practices to clients

AGILYSYS, INC., Las Vegas, NV 2016 to 2018

A $1B developer and marketer of proprietary enterprise software and other products for the hospitality industry.

IT Project Manager

Planned and executed Agilysys Hospitality Group projects for LMS, rGuestPay Gateway (P2PE and EMV), InfoGenesis POS, Spa Management, Visual One PMS & DataMagine software. Interfaced with Sales, Professional Services Management, Product Management, Implementation Management, Account Management, Support and Accounting on project planning, execution, and closure.

Led a $1.5M, one-year effort over 13 Tropicana properties to upgrade their LMS/rGuest pay software. Completed project on time and on budget.

Managed multiple, concurrent IT projects, from inception to close. Authored project plans, set critical paths, coordinated project resources (both client and internal), and created budgets. Developed project goals, work plans, timelines, implementation strategies, change requests and communication plans. Projects were delivered on time and within budget.

Consulted with customers on Agilysys solutions, leveraging subject matter expertise to recommend software solutions and identify best practices.

Wrote standard operating procedures and identified best practices and for use by other IT implementation teams.

HARD ROCK HOTEL & CASINO, Stateline, NV 2014 to 2015

A hotel and casino owned by Brookfield Asset Management and operated by Warner Gaming. The property has 2 hotel towers and a 30,000-square-foot casino.

IT Manager

Led the build out of the Casino IT infrastructure, including selection, testing, implementation, installation and ongoing maintenance of business and gaming systems. Managed a $3M operational budget and led a team with a Network Administrator and Techs. Evaluated annual maintenance agreements and contracts.

Led the development of the IT infrastructure and operations for the January 2015 opening of the Hard Rock Hotel & Casino. Supervised renovations and new construction projects as IT Project Lead. Developed project plans, set

budgets, identified resources, set timeline, and managed risks. Project was completed on time and on budget, in compliance with gaming regulations and IT policies and procedures.

Supported all IT networks and applications as System Administrator. Performed daily system back-ups.

Assigned work and coached employees in supplying all system maintenance and support. Created and maintained IT procedures and documentation.

Saved money by purchasing equipment to trace cabling over 2 hotel towers. The team installed the cable, rather than outsourcing to a vendor.

UTE MOUNTAIN CASINO, Towaoc, CO. 2013 to 2014

A privately held casino and 90 room hotel with 2 Travel Centers and a 64 space RV Park.

IT Director

Assisted in the upgrade of the Casino. Responsible to select, purchase, and implement Casino Management Systems (Oasis v11.6.2 MR3, POS (MICROS), OPERA, Bingo (Planet Bingo) and a Shortel Phone system.

Served as lead project manager on all IT projects, including developing project plans, timelines, resources (vendors and project team) and communications. Identified and resolved project risks and scheduling issues to meet all project plan deadlines.

CHOCTAW CASINOS, Durant, OK 2012 to 2013

Privately held casinos, hotels and travel centers.

Gaming Systems Manager, Corporate

Responsible for all aspects of gaming systems including implementation, maintenance, training, upgrades and security covering 13 properties and 9 travel centers. The Choctaw Casino gaming systems software included Casino Management System (Oasis v11.6.2 MR3 and v12) Tech Results modules, Genesis Gaming (Poker and Tournament modules), IGT Table ID and Data Warehouse WAGER.

Oversaw installation of software systems across environments and ensured compliance with all regulatory standards.

LITTLE RIVER CASINO RESORT, Manistee, MI. 2008 to 2012

A privately held casino and 292 room hotel and 95 space RV Park.

Gaming System Administrator, IT

Managed and maintained the integrity of all gaming applications, including Casino Management System (OASIS), Count Room System, Casino System Software (CSS) Modules, Data Warehouse (nVision), Micro Gaming Technology (MGT) Kiosk System, New Wave Automation, Gaming Floor Live, Paltronics and PokerPro.

Replaced outdated wiring, in preparation of OASIS installation, for over 1,400 slot machines. Created the project plan, coordinated project resources, scheduled downtime, and implemented the upgrade.

Created Help Desk scripts and documentation for systems administrators and Help Desk Technicians.

Interviewed, hired, and trained Help Desk Technicians. Provided performance feedback, coached for performance and terminated employment, as needed.

Reviewed system capabilities identified continuous improvement initiatives, recommended systems replacement /upgrades and determined allocation of resources as a member of the IT leadership committee.

THE CASINO AT EMERALD BAY, Exuma, Bahamas 2007 to 2008

A holding of Pinnacle Entertainment. Closed in 2008.

Manager, IT

Responsible for day-to-day systems and operations. Trained end-users (Accounting, Gaming Staff, and POS) on software applications.

Developed training materials documenting system functionality and end user interfaces. Trained staff on software usage and applications.

Performed daily system backups. Performed troubleshooting and fixed system issues 24/7 as “on-call” support.

TAOS MOUNTAIN CASINO, Taos, N.M. 2006 to 2007

A privately-owned casino.

IT Director

Managed all casino applications (POS, Casino and network systems) including architecture and planning, software selection, implementation, upgrades, tuning and system disaster recovery.

Recommended new cabling of the entire site to remedy degradation of service. Implemented the installation of new hardware and cabling, replacing hubs with switches to update equipment with newer technology. Ensured 100% system reliability and compliance with all gaming regulations and IT policies and procedures.

Met with senior management to review system requirements, propose changes, set priorities, and create service standards. Created the department budget and oversaw daily IT operations.

ATLANTIS PARADISE ISLAND, Paradise Island, Bahamas 2004 to 2006

A privately held property of Brookfield Asset Management, including a casino, resort and hotel.

Gaming Systems Manager, IT

Managed gaming systems application planning, selection, implementation, upgrading, tuning, training and system disaster recovery.

Managed all aspects of Gaming, including project planning, resource management, budgets, risk management and troubleshooting. Completed projects on time and on budget.

Developed training curriculum and conducted training on new software products and upgrades to end users in various departments. Trained successor to assume the Gaming System Management role.

PREVIOUS EXPERIENCE: ISLETA CASINO & RESORTS, MIS Manager

EDUCATION CERTIFICATIONS LICENSES

Associates of Applied Science, Southwest Institute, El Paso, Texas

OASIS 360 Master Certified, Aristocrat

Payment Card Industry (PCI) Compliance Certification

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