SHANTANU DEBNATH

Edinburgh Pl, Saskatoon, Saskatchewan, S7H 5J7.

Profile of Skills

More than 5 years’ experience in customer service management and client handling in a retail environment.

Proven experience in responding to customer queries, complaints, and comments on a daily basis and in determining corrective actions and seamless execution.

An unwavering commitment to customer service, with the ability to build productive relationships and resolve complex issues and win customer loyalty.

Tactful communicator and able to exchange ideas & customers’ information in a concise & logical way.

Proven persuasion skill to understand customer needs and to identify new opportunities.

Resourceful self-starter with courage and confidence to approach customers and strong interpersonal skills, including the ability to build rapport and connections with customers.

Areas of Expertise

Interpersonal and communication skills

Knowledge of Accounting Principles

High numeracy and sound IT prowess

Organizational Skills and ability to prioritize

Goal-oriented/result focused

Proactive team player

Persuasion and negotiation skills

Strong commitment to excellent client service

Willingness to learn quickly

Organizational skills

Professional Experiences

30 January 2014 – 08 May 2019

PRIME BANK LIMITED Dhaka, Bangladesh.

Customer Service Manager

Greeted customers immediately upon entering the premises with smile and sincerity and created a positive first impression for the customer through an energetic attitude.

Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment and following up to ensure resolution.

Connected personally with customers to advise them appropriately & clearly about the products and built sustainable relationships of confidence through open & interactive communication.

Managed and maintained cash limits at Branches and ensured prompt expatriation of excesses.

Planned and coordinated delivery and collection of cash to and from the Central Bank.

Managed deposits, withdrawals and other banking transactions for a high volume of customers.

Ensured exceeding customer expectations by handling the requests in an accurate, efficient, timely and professional manner.

Understood and interpreted a diverse group of client requests and translated those requests into instructions to be fulfilled to achieve the clients’ desired results.

Responded to customer requests, questions and inquiries over the phone and email.

Delivered quality customer experiences and recommended operational improvements.

Contributed to the success of the Customer Service department through personal efforts to enhance own knowledge and skills and assisted others in achieving common goals & objectives by maintaining a respectful & positive work environment.

Acted as an ambassador for the team and contributed fully to its effectiveness and success.

Ensured customer engagement and service excellence at all times for all aspects of any customer.

Academic Credentials

Bachelor of Business Administration (BBA), Major in Finance

University of Dhaka, Bangladesh

IT Proficiency

Microsoft Office Applications, Microsoft Windows, Internet Applications.

639-***-**** ac9uut@r.postjobfree.com

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