Customer Service Administrative Assistant

Cynthia Ann Perez Fincher

Corpus Christi, TX ****1

Skills:

Bilingual in Spanish

Customer Care

Inbound and Outbound Calls

Answering phone calls

Organizational Skills

Call Center

Accounting

MS Word, MS Excel, Power Point, quick books

Work History:

U Haul

Customer Service Representative

5/2019 to Present Corpus Christi, TX 78411

Taking care of customers, also assist customers outside on the lot as well by installing trailer hitches and light wiring harnesses on customer's vehicles.

Ensuring vehicle fluid levels are properly filled, performing clean-up of trucks, trailers, and other rental items, and accepting equipment returned from rental.

Primary responsibilities include: Interact with our guests in a friendly, fast, courteous and efficient manner.

Attention to detail in order to promote positive customer interactions, Hear and sense customer needs and keep your manager and fellow team members informed.

Complete training and maintain knowledge by participating in on-line and hands on educational and training opportunities.

Take pride in every aspect of your work and perform it with energy and enthusiasm.

Be a strong team player, with a commitment to continuous learning who provides high quality service to our customers.

Advanced Steps Medical

Administrative Assistant

Corpus Christi, TX 78411

Running the office and taking care of the patients.

Answering phones, making calls to Dr's offices and insurance companies, buying merchandise and paying bills and taking patient info on paper and in computer.

Making sure patient is always taking care of. Following HIPAA always.

Making appointment calls, follow up appointments, reschedule appointments calling patient to let them know their shoes and inserts have arrived and schedule appointment for them to pick up shoes.

Randolph Lighting

Administrative Assistant

06/2017 to 06/2018 Corpus Christi, TX

Ran office and Sold Lighting and set up appointments for garage door and fire place repairs and installation.

Home Depot

Head Cashier

Corpus Christi, TX 02/2017 to 06/20017

Ran front end of store, was responsible for 12 cash drawers answer employees.

Oversee cash transactions, cash reconciliations, account payments, account receivables and other accounting duties according to company policies.

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Action Credit Loans

Customer Care Service

6/16 to 8/16 Corpus Christi, TX

Take applications, payments, renew accounts, and process loans.

Processed denial letters, worked delinquent and bad debt accounts, Ensured that policies for New Loans (NLs), Former Borrowers (FBs), and Borrower Renewals (BRs).

Approved all NLs, FBs, and BRs. Supervise employees to ensure all daily work is completed promptly and properly.

Encourage BRs to all customers with available money, if it is a sound decision for the customer and the Company, Reach monthly goals and standards.

Maintain and balance a cash drawer on a daily basis, have dependable transportation (and a valid driver’s license and full coverage insurance, if applicable) that allows you to travel for the branch, as needed.

Perform other related duties as assigned or requested, provide excellent customer service at all times, no matter the situation or circumstance.

Have the ability to present oneself as well as the Company in a professional manner, be able to engage in conversations with employees and customers and review credit reports.

Have the knowledge of all loan products. Thorough knowledge of industry and regulatory compliance practices.

I was proficient in the use of an office computer and corresponding programs. I have strong customer service skills.

I have the ability and desire to lead others. I had desire to advance within the Company. I have ability to make tough decisions.

Action Credit Loans

Customer Service Rep

11/15 to 6/16-4918 Corpus Christi TX

As a CSR I did everything the manager & assistant did, I took applications, pulled credit bureau reports, communicated with the customer to get their budget & more info to fill the application to the fullest.

We went to the bank to make deposits & counted the money at the end of the day, sent out mail, denial letters, made & took calls all day, managed figures; we balanced the checkbook, added & subtracted money & checks from the books. Any & everything the supervisor & or home office ask of us.

Old Dominion Freight Line

Administrative Assistant

06/2014 to 11/2015 Corpus Christi, TX

Managing the office & Overseeing terminal operations.

My duties typically included coordinating freight, verifying and reviewing paperwork such as bills of lading, assigning responsibilities to employees, enforcing compliance policies and communicating with customers to provide updates and resolve issues.

I also had to develop an efficient and effective schedule to ensure delivery of goods to customers in a timely manner.

I kept records of incoming freight, dispatch destinations and the number of trucks and drivers available kept a schedule for drivers to help know when a driver reaches maximum driving time review-shipping manifests and ensure that all deliveries are met immediately.

Maintaining the satisfaction of current customers and vendors was very important, while also marketing the business to potential new customers.

I maintained a database with key information such as insurance, mileage, overhead costs, billing, truck routes and various logistical details also scanned all drivers paper work at the end of the day.

Covington Credit Loan

Office Manager

04/2013 to 02/2014 Corpus Christi, TX

Provide customer service, Solicit for new or renewed customer business, Receive loan payments and post to customers’ accounts.

Maintain cash drawer accuracy and security Prepare and handle office deposits and maintain checkbook accuracy Prepare and process loan applications.

Close approved loans Perform collection activities on delinquent accounts, by both written and telephone communication, and also through customer house visits.

Assist with development and training of all new personnel Help in maintaining compliance with company policies and procedures Maintain accurate filing and record-keeping system Prepare and assemble reports for remittance, and for branch record-keeping

Sunbelt Credit

Customer Service

10/2004 to 04/2013 Corpus Christi, TX

Maintained friendly and professional customer interactions.

Maintained strict confidentiality of records and client information.

Complied with regulatory requirements, including the Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.

Reviewed and edited loan agreements to ensure accuracy. Successfully closed an average of 50 or more loans per month.

Originated, reviewed, processed, closed and administered customer loan proposals.

Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.

Recommended loan approvals and denials based on customer loan application reviews.

Education

1997-1998 GED-Great Plains Tech 4500 W. Lee Blvd Lawton, Oklahoma 73505 580-***-****

1986-1987 Miller High School - Corpus Christi, TX

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