Business Analysis, Requirement Analysis, Technical Writing, Testing

Sorena Raeisi

Newmarket, Ontario L*X*X* • 647-***-**** • *******@*******.**

linkedin.com/in/sorenaraeisi/

QUALIFICATIONS PROFILE

Problem-solver, Quick learner, and detail-oriented. Able to gather and analyze information and provide recommendations to address and resolve complex business issues in a Business Analyst role.

Highlights

Business Analyst at City of Toronto (8 months experience)

Gained Business process improvement and Requirement Analysis experience from working as a Business Analyst in City of Toronto

Developed Current and Future State process mappings for City of Toronto using Business Process Modeling and Notation (BPMN) Techniques

Worked with external vendors, managed RFPs and proposed improvement solutions

Performed Risk Assessment, Feasibility Analysis, Cost/Benefit analysis, and GAP analysis

Business Analyst at Tablika Inc. (2 years experience)

Participated in software development phases such as Requirement gathering, QA, design and implementation

Prepared detailed business reports for stakeholders and sponsors in Tablika Inc.

Composed Technical documents such as Use Cases and User Stories for development team

Composed training guidelines and Help pages for staff and clients

Participated in project management activities such as prioritizing tasks, cost/timeline management, requirement gathering, and general coordination between teams

Performed QA tasks by preparing Test Cases, performing User Acceptance testing, Regression testing and Manual testing on multiple platforms

Key Strengths: Exceptional communicator who leverages technical and business acumen. Consistently exhibit an eagerness to learn, collaborate with stakeholders, and the ability to prioritize and manage projects. Highly skilled in MS Office (Project, PowerPoint, Word, Excel, Visio)

Core Technologies:

Environments:

UNIX, Windows 7/8/8.1/10

Applications:

MS Office (Word, Excel, Visio, Outlook, PowerPoint), R for Business Analytics, Microsoft Project, UXPin, Microsoft SQL, Google Double Click, LeanKit, Lucid Chart, Xamarin

Tools:

Java, HTML, CSS, Python

EDUCATIONAL BACKGROUND

Bachelor of Commerce - Business Technology Management – 2018

Ryerson Ted Rogers School of Management, Toronto, Ontario

EXPERIENCE SUMMARY

FIDO Future Wireless Communications, Toronto, Ontario

Sales Specialist, 8/2018 – present

Assisted clients in finding appropriate cellular plans

Provided technical assistance

Performed daily inventory stock counts

Executed cash, receiving, shipping, and computer procedures

Created a positive client experience by understanding needs quickly and accurately

City of Toronto, Toronto, Ontario

Business Analyst (Capstone Project), 8/2017 – 4/2018

Technologies: Application Portfolio Management, Business Process Modeling and Notation, Lucid Chart

Collaborate with management to gather user, functional, and non-functional requirements, analyze the information, and collect and document the functional or business requirements. Interface with stakeholders to develop and implement solutions and provide service and training to those requiring IT support.

Provided administrative and complex technical, analytical support for Application Portfolio Management (APM).

Formulated and illustrated cutting-edge Business Process Modeling and Notation (BPMN) diagrams using existing APM processes as a template.

Participated in business improvement activities by providing more efficient to-be process diagrams for increased system performance.

Tablika Inc., Toronto, Ontario

Business Analyst, 2/2015 – 10/2016

Technologies: UXPin, Leankit, Xamarin

Composed detailed analytical reports for executive level and business stakeholders with each new system implementation. Participated in the QA Test process by preparing quality test cases on all features to ensure system functionality.

Collaborated with design and engineering teams on the management of QA tasks on LeanKit.

Closely worked with development, design, and engineering teams to design wireframes for web and mobile interfaces utilizing UXPin.

Authored Use Cases for new feature implementation on a mobile app design platform and recording the results in the System Design Documentation.

Performed Regression and Manual testing on multiple system features

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