Customer Service Manager
Resume:
Candace Lafever
*** ***** ****** ******, ******** City Indiana. 47348
Phone: 765-***-****
E-Mail: **************@**********.***
Summary
Detailed Manager effective at creating positive environments where employees can thrive and succeed. Reliable and aware of direct competitors and strategies. Looking for a new management role where hard work and dedication will be highly valued.
Skills
Customer rapport
Opportunities identification and creation
Staff Development
Issue and conflict resolution
Contract development and management
Organizational strengths
Dependable and reliable
Superior communication skills
High-energy attitude
Organized
Personnel training and development
Superior organization skills
Proficient in MS Office
Office equipment proficiency
Strong communication skills
Employee scheduling
Flexible scheduling
Detail-oriented
Courteous demeanor
Excellent multi-tasker
Staff training and development
Time management
Effective team player
Cheerful and energetic
Cash handling accuracy
Experience
October 2018 to Current
Elkhart Products Corporation Elkhart, IN
Inspector
Adhered to all applicable compliance regulations regarding processes and subject materials.
Trained and mentored new employees to maximize satisfaction and performance.
Identified acceptable components and rejected defective products.
October 2018 to Current
Elkhart Products Corporation Elkhart, IN
Inspector
Adhered to all applicable compliance regulations regarding processes and subject materials.
Trained and mentored new employees to maximize satisfaction and performance.
Identified acceptable components and rejected defective products.
September 2016 to June 2018
McDonalds Hartford City, IN
Manager
Boosted cash flow 45% by creating a positive atmosphere for customers and team members.
Delivered training and continuous mentoring to team members, boosting employee satisfaction and overall performance.
Met with each associate to establish realistic monthly sales goals.
Supervised a staff of 10 in daily operations.
Automated office operations, managed client correspondence and tracked records.
Promoted customer loyalty by resolving escalated conflicts to complete satisfaction.
Conducted 6 performance reviews to organize training and development for staff.
Oversaw store opening and closing, including reconciling cash drawers and making bank deposits.
Monitored supplier operations to verify quality, delivery schedule maintenance and conformance with contract specifications to maximize business efficiency and cost controls.
Supervised and trained 15 customer service team members to provide exceptional service throughout the entire experience.
February 2014 to September 2016
Smokes Tobacco Shop Hartford City, IN
Manager
Assessed client needs and promoted products and services to fit unique criteria.
Partnered with store visuals to develop and implement merchandising plans to guarantee profitability on weekly basis.
Promoted customer loyalty by resolving escalated conflicts to complete satisfaction.
Assessed risks in relation to vendors, manufacturers and suppliers to assist upper-level management.
Communicated store policy violations to upper management to prevent shrinkage and misconduct.
Mitigated risk by ensuring regulatory compliance for required licensing.
Hired and trained 5 full and part-time employees in inventory practices, POS systems and product knowledge, resulting in 75% increase in customer satisfaction ratings.
Implemented exceptional communication and negotiation experience to reach agreements with vendors and manufacturers.
Recruited and trained new staff members and produced employee schedules.
Supervised and trained 5 customer service team members to provide exceptional service throughout the entire experience.
Enhanced team member productivity by improving monitoring systems and motivational strategies.
Standardized processes across all companies and upper-level management by implementing best practices and communicating guidelines.
Delivered training and continuous mentoring to team members, boosting employee satisfaction and overall performance.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Monitored supplier operations to verify quality, delivery schedule maintenance and conformance with contract specifications to maximize business efficiency and cost controls.
Oversaw store opening and closing, including reconciling cash drawers and making bank deposits.
Managed and oversaw site investigations and communicated advanced issues to appropriate personnel.
Facilitated on-site staff training and developed processes and procedures to increase accuracy.
Supervised, developed and delegated tasks to employees.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Education and Training
2008 Harrison College Muncie, IN
Associate of Applied Science Medical Assisting
3.78 GPA
2008 Harrison College
Associate of Applied Science Medical Business Management
2008 Harrison College
Associate of Applied Science Medical Machine Transcription
2008 Harrison College Muncie, Indiana
Associate of Applied Science Medical Coding
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