Biomedical Engineering Manager

James S. Crandall, CHSP

***** *. **** ****

Waco, TX 76708

928-***-**** (C)

******************@*****.***

CAREER SUMMARY

I have thirty years progressive experience as a Biomedical-Clinical Engineering/Technical Professional. Utilizes people, organizational and technical skills to mentor subordinates, increase productivity and achieve positive results. Customer service oriented person looking for an opportunity to demonstrate leadership, self-motivation and attention to detail in order to improve Biomedical-Clinical Engineering performance and enhance the company’s results.

PROFESSIONAL EXPERIENCE

Providence Tarzana Medical Center Tarzana, CA Jan 2019 – Feb 2019

PTMC is a 240-bed TJC accredited hospital in southern California

Interim Manager, Biomedical Engineering (Contract position through The First String/AMN, Irvine, CA)

Manage Biomedical Engineering Department with 3.5 BMET FTE’s and 3,800 medical devices in the inventory.

Manage, coach, supervise, counsel and discipline employee’s

Create a 3-page Performance Improvement Plan & Timeline for COO

Work with union steward to improve relationships

Report to the Director of Facilities

Provide weekly Operating reports to COO and attend weekly meeting

Gave an introductory presentation to employees to set expectations and goals

Work directly with staff to meet PM and Corrective Action goals

Meet with Nursing and Clinical staff to determine opportunities for improvement

Provide memo to all management staff with new ID Tag and PM Sticker format

Baylor, Scott & White – Hillcrest Medical Center Waco, TX April 2018 – October 2018

BS&W Hillcrest is a 239-bed hospital that is TJC accredited, part of a large healthcare system in Texas. There are two additional hospitals and numerous clinics we also serve throughout Waco, College Station and Brenham, TX.

Manager, Healthcare Technology Management (HTM) – Biomedical Engineering

Manage HTM-Biomed Departments at Hillcrest and College Station/Brenham. Ensure medical devices have on-time preventive maintenance (PM) and corrective actions (CA) are conducted in a timely and cost-effective manner.

Manage departmental staff

Manage transition to a new system-wide equipment maintenance program

Assist director with transition to modified “On-Call” schedule

Conduct customer service surveys of Hillcrest and College Station

Work closely with IT on transition to a separate Biomedical equipment network

Work to better organize parts and test equipment and straighten out shop

Gave presentation to TSTC students regarding departmental functions

Provided first-hand training to two TSTC interns

NorthBay Healthcare System Fairfield, CA May 2017 – August 2017

NorthBay Healthcare is a small healthcare system in northern California comprised of NorthBay Medical Center, a 132-bed hospital in Fairfield, CA and Vaca Valley Hospital, a 50-bed hospital in Vacaville, CA. There are also numerous outside clinics, etc., through the local area. Both hospitals are TJC accredited.

Interim Director, Clinical Engineering (Contract position through Integrated Healthcare Strategies [IHS])

As a contract employee with IHS, I served as the Interim Director of Clinical engineering in order to prepare them for their upcoming TJC accreditation survey.

Review and revise their Medical Equipment Management Plan

Created a departmental Scope of Services in their desired format

Wrote numerous hospital and departmental P&P’s for EOC Safety Committee review and approval, implementation and compliance

Created and implemented a Work Plan and Timeline to ensure we captured all medical equipment in the inventory

Developed Monthly Summary Report to report PM Completion results to the EOC Safety Committee

Worked with staff to best utilize limited space and improve appearance of department

Ordered Flammables cabinet for proper storage of chemicals, lubricants, etc.

Requested eye-wash station, PPE and protective glasses to meet code and have available for staff use

Conducted individual interviews with staff to determine training, experience, etc.

Sent a Customer Survey to all clinical directors, managers, etc. to gauge customer service

Reviewed 24 BMET I technician applications, interviewed two by phone, brought prime candidate in for on-site interview, staff voted unanimously to hire prime candidate

TJC occurred shortly after my contract expired and they passed TJC survey with no findings

Flagstaff Medical Center Flagstaff, AZ June 2008 – January 2017

Flagstaff Medical Center is a 270-bed, DNV accredited hospital and health system serving northern and north-central Arizona, part of the Northern Arizona Healthcare system. In addition to the hospital, we maintain equipment at an Oncology Center (in Sedona) and 3 off-site locations.

Manager, Biomedical Engineering

Provide leadership, overall direction and manage the daily operations of the Biomedical Engineering Department. Supervise eight (8) FTE’s, one Radiology Engineer-LINAC’s, one Biomedical Imaging Specialist, one Biomedical/IT Specialist, one BMET III, three BMET II’s and a department secretary. Responsible for the maintenance and repair of over 7,200 devices in the medical equipment inventory.

Review, revise and implement the hospital Medical Equipment Management Plan.

Save the hospital several hundred thousand dollars annually by having staff trained and conducting in-house maintenance and repairs on various modalities of imaging equipment, anesthesia machines, respiratory ventilators, PFT machines, etc.

Bring hospital medical equipment preventive maintenance program into compliance with CMS regulations with 100% completion of high-risk/life support PM’s and 95% or greater completion of non life support PM’s.

Implement Phoenix Data Systems Asset Information Management System (AIMS) to manage medical equipment database, generate PM’s, corrective actions and management reports.

Implemented ECRI Institutes Alerts Tracker program to manage recall/alerts hospital-wide for medical devices, blood, biologics, pharmaceuticals and food.

Hired Biomed/IT Specialist to assist Linear Accelerator Engineer with computer-related issues

Conduct corrective actions on medical equipment on an unscheduled, emergency and scheduled basis. Coordinate repairs and maintenance internally, through OEM’s and third-party vendors.

Coordinate installations and special projects (e.g., telemetry expansion, replace and standardize monitor/defibrillators, etc.) throughout the hospital. Follow projects through to satisfactory completion (on schedule, within budget, and meeting customer’s expectations.)

Prepare, monitor and report on the Personnel, Operating and Capital Budgets. Consistently maintain department within budget. Document and justify any budget variances.

Maintain “outside services” to an outpatient surgery and Sedona oncology center. Generate revenue for a department generally classified solely as a “cost center.”

Serve on various task forces, committees, and teams (e.g., Capital Committee, Environment of Care Council, Hazardous Surveillance Rounds, Code Blue Committee, etc.)

Provide a stable team environment thus reducing turnover and improving productivity.

Achieve increased funding for staff technical training, reducing the need for service contracts.

Evaluate new equipment, review service contracts, troubleshot and repaired medical equipment.

Responsible for tracking and responding to recall/alerts throughout the hospital system.

Albemarle Hospital Elizabeth City, NC 1990-2008

Albemarle Hospital is a licensed 182-bed TJC accredited hospital and health system serving a seven (7) county area in northeastern North Carolina now part of the Sentara Health System in Norfolk, VA. In addition to the hospital, we maintained equipment at an oncology center, a surgical center, physician practices as well as cardiac rehabilitative, physical therapy and wellness services at various locations within the service area.

Director of Clinical Engineering

Provided leadership and overall direction for the Clinical Engineering Department. Supervised five (5) FTE’s and one (1) contract employee. Responsible for the maintenance and repair of over 4,400 devices in the medical equipment inventory.

Developed, implemented and monitored the system-wide Medical Equipment Management Program and the departmental Performance Improvement Plan.

Scheduled preventive maintenance (PM) for medical and communication equipment. Completed 100% of life support PM actions and 96-98% non life support PM actions in the month scheduled.

Conducted corrective actions on medical equipment. Coordinated repairs internally, through OEM’s and third-party vendors.

Coordinated installations and special projects.

Prepared, monitored and reported on the Personnel, Operating and Capital Budgets.

Started up “outside services” to generate revenue for department.

Served on various task forces, committees and teams

Supervised the CE Manager, Administrative Assistant, one (1) BMET II, two (2) BMET I’s and one contract Biomedical Specialist for Diagnostic Imaging and the Clinical Laboratory. “Grew” the department from 2 FTE’s to meet the demands of a growing system and medical device inventory.

Provided a stable team environment.

Sought and achieved increased funding for technical training.

Evaluated new equipment, reviewed service contracts, troubleshot and repaired medical, nurse call and communications equipment.

Monitored and acted upon medical device recall/alerts.

Left hospital in 2008 during a reduction in force of directors prior to AH joining University

Health Systems. Secured a 6-month severance package with full pay and benefits.

Biomedical Electronic Technician (1988 – 1990)

Scheduled and conducted PM’s and corrective actions

Drafted and implemented the Medical Equipment Management Plan and departmental Performance Improvement Plan.

Monitored and acted upon medical device recalls and alerts.

Promoted to Department Director.

Sentara-Norfolk General Hospital Norfolk, VA 1986 – 1988

Sentara Health Systems flagship hospital, SNGH is a 575-bed, TJC accredited tertiary care center serving the southeastern Virginia (Newport News, Norfolk, Hampton, Virginia Beach) region.

Biomedical Electronic Technician

Performed preventive and corrective maintenance on all clinical equipment in my areas of responsibility (e.g., Emergency, L&D, Nursery, SDU, etc.)

Advised nursing staff on new equipment purchases.

Ordered and maintained replacement parts for equipment in assigned areas.

EDUCATION/TRAINING/PROFESSIONAL DEVELOPMENT

Tidewater Community College, Virginia Beach, VA

Completed course work for A.A.S degree in Management, June, 1988

Certified Health Safety Review Course, Charlotte, NC

Completed preparatory course for health safety professional certification, September 2001

FEMA – Emergency Management Institute (On-Line)

Completed IS-00100 (ICS-100) Introduction to the Incident Command System, IS-00200 ICS for Single Resources and Initial Action Incidents, IS-00700 National Incident Management System (NIMS) an Introduction, and IS-00800.A National Response Plan (NRP), an introduction in 2006/2007. Participated in the National Pandemic Flu Drill in 2006 as the Hospital Liaison for the Pasquotank County Incident Command Center, reported to the Incident Commander.

Old Dominion University, Norfolk, VA

Completed a series of management development seminars sponsored by hospital, 1994

U. S. Coast Guard, Governors Island, NY, NY

Completed Electronic Technician “A” School

U. S. Marine Corps, Parris Island, SC

Completed Personnel Administration “A” School

PROFESSIONAL ASSOCATIONS/CERTIFICATIONS

Former member, American Society for Healthcare Engineering since 1988, (ID #5602505)

Member (Senior Level), Certified Healthcare Safety Professional since 2001, CHSP (#1595)

Former member, National Fire Protection Association (NFPA)

COMMITTEES/TASK FORCES/TEAM MEMBERSHIPS

Environment of Care Council (FMC)

Environment of Care (Safety) Committee (AH)

Hazardous Surveillance Rounds Team (FMC)

Quality Survey Team (AH)

Chairman, System Y2K Project Readiness (AH)

MILITARY EXPERIENCE

U. S. Marine Corps, Sergeant (E-5), Personnel Administration Chief

U. S. Coast Guard, ET2/PO2 (E-5), Electronics Technician, Petty Officer 2nd Class

Virginia Army National Guard, Sergeant (E-5), Administrative Duties

Honorably discharged from every branch.

OTHER

Member, ECPI College of Technology Biomedical Advisory Board (AH)

Judge, Northeastern HS Senior Projects (AH)

Linked In Site – https://www.linkedin.com/in/james-crandall-aaa16a77

JCrandallResume7-19

REV: 7/19

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