Vice President
Resume:
Lawrence Wurtz
Happfield Drive
Arlington Heights, IL. 60004
*********@*****.***
Professional Summary
Executive management professional with over twenty years’ experience in operations, customer services and business development. Forward- thinking problem solver and team leader with record of driving operational improvement and business development. Experienced in developing staff to deliver a high level of growth, profitability and customer satisfaction. Dedicated professional who possesses excellent organizational, management and communication skills.
Accomplishments and experience
Co-founder a successful 10 million dollar company.
Achieved a 55% increase in new customer retention.
Improved company’s GP by 30%.
Proven record of successfully creating, growing and managing a start-up company.
Grew one company at an annual rate of 36%.
Skilled in organizational structuring and business processes, data analytics, realizing efficiencies, increase profitability and improve customer experience.
Strong collaborative nature with the ability to proactively communicate and work with multiple stakeholders inside and outside of a company.
Experience in sourcing, configuring and implementing companywide business systems.
Professional Experience
SCRIBE HEALTHCARE TECHNOLOGIES INC. Naples, Florida 2015 to Present
Privately held healthcare technology and healthcare services company.
Vice President
Wide ranging management role, with responsibility in the areas of operations, technical operations, business development, finance, vendor relations, data analysis and customer technical support.
Improved productivity and scalability with departmental restructuring allowing for an over 60% reduction in staff.
Improved company profitability 30% with the development and management of strategic global operational partnerships without loss of customer touch score.
Improved operational efficiencies and delivered a higher level of customer service by creating standard operational process/procedures and implementing integrated systems for Operations, Customer Support and Sales.
Increased customer satisfaction by over 65% with a new training program for customer support staff and development of a customer retention program.
Improved the process for the onboarding, managing and ongoing support of clients by creating and leading cross functional teams (leadership, sales, marketing, IT, operations and customer service).
Exceeded company goals by defining, monitoring and refining metrics / KPIs to measure profitability, productivity, workforce optimization and other company metrics.
MARADIGM CORPORATION Arlington Heights, Illinois 2001 to 2015
Privately held healthcare technology and healthcare services company.
President/CEO
Managed operations of company creating a high energy, dynamic and positive corporate culture. Developed and implemented companywide process and procedures. Lead the development of sales, sales staff, and sales/marketing programs. Defined, monitored and refined metrics / KPIs for measuring productivity, workforce optimization, profitability, sales and other company goals.
Created a successful start-up company by creating and executing long term company vision.
Negotiated the acquisition of company by Scribe Inc.
Exceeded business goals by leading and calibrating with executive team to execute strategic plans.
Exceeded yearly growth targets by developing and executing strategic growth and financial plans.
Created and executed strategies to maximize profitability, exceed financial goals and sales goals annually.
Increased profitability and scalability by developing and managing global partner / vendor relationships.
LAWRENCE WURTZ Resume Page 2
Idea Integration Jacksonville, Florida 2000 to 2001
Global company, custom solutions / software development and integrations for packaged software solutions.
Sales Director
Identified business needs of potential clients and worked with technical delivery teams and software engineering staff to create and implement software solutions. Managed client relationships, identified new potential project and expanded sales within existing customers.
Development of client base across multiple industries.
Exceed sales annual sales goals through developing new customers and expanding business with key accounts.
Development and implementation of strategic growth and marketing strategies.
Allscripts Libertyville, Illinois 1998 to 2000
Publicly traded $1.8 billion healthcare solution company.
Regional Sales Manager
Managed a multi-state region of the USA. Developing marketing and strategic growth strategies for multi-state region.
Exceed sales goals by establishing a substantial customers, key accounts and prospect base for region.
Created highest producing region.
Introduced and sold new to market electronic prescribing technology.
Genesis Clinical Laboratory Berwyn, Illinois 1996 to 1998
Part of an $ 8.5 billion S&P 500 company.
Executive Vice President of Sales and Customer Support
Hired, trained and managed company sales and service staff. Collaborated with advertising company developing company branding and image, logo and marketing materials.
Created field customer service program.
Increased market share and grew sales by over 36% in the first year.
LabCorp Burlington, North Carolina 1990 to 1996
$8.5 billion S&P 500 company.
Sales Manager
Worked with of new sales staff members, market development and sales goal. Responsible for the sales of service to medical practices, clinics and hospitals, expanding company services into a new market place. Work with clients to evaluate business needs and assure satisfaction with services provided.
Obtained promotion to Regional Director.
Achieved Sales Master Program.
Maintained and exceeded sales targets reaching personal income goals.
Education
Bachelor of Science- Illinois State University
Degree in Business, Economics and Political Science.
Areas of Expertise
Entrepreneurial Leadership Corporate Development Business Process Reengineering
Operations Management Change Management Customer Success
Infrastructure Development Organizational Structuring Data Analytics
Mergers & Acquisitions Strategic Partnerships Business Development
Matrix Management Experience Deal Structuring Executive and Staff Development
Performance Improvement Startup Companies KPIs
P&L Problem Solving Cross-functional Team Leadership
Budgeting Operational Issues Resolution Growth Strategies
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