Manager Loan

Shane Donahoo

Mortgage Loan Originator NMLS #****366

865-***-**** *************@*****.***

EXPERIENCE

21ST MORTGAGE CORPORATION June 2010 – June 2019

Mortgage Loan Originator

September 2016 - Present

● Originated over 56 booked loans per month while consistently exceeding an average quota of $4M a month

● Funded over $59.9M in conventional loans for 2018

● Analyzed credit history, tax returns, and all income types for the best possible loan solutions

● Underwrote all loans in the pipeline from approval through closing

● Managed origination, credit review, underwriting, closing and funding of all credit transactions

● Grew relationships with mobile home dealerships nationwide to ensure a continuous and lucrative flow of business

● Communicated daily with over 30 high-touch clients to ensure a fast and informed loan process

Associate Credit Manager

March 2015 - September 2016

● Analyzed credit and underwriting decisions on state-specific 21st Mortgage assumption applications

● Assisted MLO's with underwriting activities, loan procurement, and helped facilitate retailer/applicant communications

● Initiated first contact to applicants on loans to discuss and negotiate rate, term, and other loan criteria

● Conducted over 20 phone interviews a day to verify applicant information and audit for accuracy

Senior Financial Counselor

February 2013 - February 2015

● Supervised and coordinated daily operations for a team of 3 to 5 financial counselors on the Chase Bank portfolio

● Authorized state-specific legal notices and initiated further action on delinquent loans

● Approved and generated long-term repayment plans for severely delinquent accounts

● Led field visits monthly to re-establish customer contact, determine intentions, and discuss all possible contingencies

Financial Counselor

June 2010 - January 2013

● Assisted customers in arranging repayment schedules

● Prepared and distributed field reports, budget analyses, and various state-specific legal documents

● Facilitated with field visits to customers to re-establish communication and determine intentions

● Achieved 100% satisfaction on all monthly goals set by the portfolio manager WALT DISNEY WORLD RESORT

Character Performer

June 2009 - December 2009

● Portrayed specific costumed character roles such as Prince Charming and Goofy

● Communicated verbally with guests while staying in character

● Communicated both verbally and non-verbally with guests using choreographed movement

● Interacted with guests outdoors and in dining establishments EDUCATION

University of Tennessee

Bachelor of Science in Communications 2006 - 2010 Major in Journalism & Electronic Media

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