Sales Office Assistant

Resume of Fangming Helmick

Email: *************@*******.***

Mobile: 408-***-****

Education

Shanghai Normal University, China (1998-2002)

~B.A. English Education

Chabot College, Hawyard, CA(2009-2011)

~ Mechanical Engineering Courses

Working Experience

June.2018-Present: US Postal Services, Elk Grove, CA, PSE Sales & Distribution Associate

~Performs any variety of sales and customer services at a retail window such as maintaining sufficient inventory of and selling stamps, stamped paper, other retail products and services and may use a computerized system, accepting and delivering packages and accountable mail; issuing and cashing foreign and domestic postal money orders; accepting and responding to customer claims and inquiries, and providing information to the public regarding postal regulations.

~ Provides sales and customer service support by greeting customers and explaining store layout; determining special interests and referring to sales and promotional programs; offers assistance in product selection; provides special assistance; and answers customer inquiries when needed.

~ Provides product and service information to customers, including informing customers regarding special offers; suggestive selling related merchandise; promoting products based on customer needs. Provides additional information regarding product features and services.

~ Handles and processes customer purchases and returns relating to products and services and may use a point of sale system. Assists customers with transactions.

~ Maintains appearance of store by setting up, arranging, and replenishing displays and merchandise racks; ensures display and selling areas, work stations, and storage areas are presentable to customers.

~ Conducts product inventories by counting items on hand; attaches and removes security devices; accounts for items on display; and verifies and records sales floor inventory and shrinkage. Brings inventory discrepancies and shrinkage reports to the attention of the appropriate supervisory presence.

Nov.2018-June 2019 : US Postal Services, Elk Grove, CA, Rural Carrier Associate

~Sorts mail and parcels, do delivery to the assigned route.

~Receives and signs for accountable mail

~Sells stamps, stamped paper, and money orders; accepts C.O.D., registered, certified, and insured mail and parcel post.

~Returns mail collected, undeliverable mail, and submits monies and receipts to post office.

~Prepares mail for forwarding and maintains records of change of address information.

July.2014-June.2016: Lab Research Supplies, Sacramento, CA, International Buyer / Inventory Control

Full-time

~ Manage and oversee day-to -day operations of receiving and shipping department

~ In charge of negotiating all International purchases

~ Prepare Domestic and International shipping document

~ Fulfill all orders and update customers with delivery status

~ Maintain or improve cycle count rate to ensure entire inventory accounted four times annually

~ Reviews cost of inventory report and balances transactions to inventory on hand

~ Responsible liaison for all import shipments received from China

~ Sole person responsible for the company budget and expenditures

~ Purchasing office supplies; arranging business travel

Oct.2008-Nov.2012: Enablence, Inc., Fremont, CA, Office Assistant

Full-time

~ General front desk-greeting visitors, answering phone calls, filing, etc.

~ Process customer orders and generate packing lists

~ Arrange shipment of both domestic and international orders

~ Day-to-day point of contact for all customers as it relates to product and order related questions & requests

~ Maintain customer data base and assist management with marketing campaigns

~ Generate, maintain inventory levels and reconcile discrepancies

Mar.07-Oct.08: Wohler Technologies, Hayward, CA Status Coordinator / Sales Assistant

Full- time

~ Receives customer purchase orders and reviews them to ensure; accurate pricing, all items regularly ordered by customers are included on purchase orders, I ensure order quantities meet shipping requirements

~ Send order acknowledgement and tracking information

~ Process and handle all RMA orders

~ Prepare International shipping paper work and call freight forwarder to pick up

~ Update the Excel spreadsheet and make report for sales meetings

~ Help Marketing department with trade shows and translations

Aug.05-Mar.07: Enablence Inc., Fremont, CA Office Administrator

Full- time

~ Order Fulfillment

~ Arrange shipment of both domestic and international orders

~ Manage and maintain executives and management schedules and appointments

~ Provide assistance in accounts, HR and recruiting related functions

~ Attend production schedule meetings

~ Inventory control

~ Experience in final quality control with analysis, and data sheets

09. 09.03-04.05: English teacher in High School in Shanghai, China

Personal Skills

~ Advanced in Microsoft Office (excel, word, power point)

~ Type 50 WPM

~ Experienced in SalesForce, ERP, SAP, Quickbook

~ Fluent in speaking and writing Chinese

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