Project Manager
Resume:
Washington, DC *****
JOHN HINE
**********@***.***
Manager with over 15 years of experience at Shapiro & Ingle, LLP, including eight years of proven success handling operational audits, compliance, project development, risk aversion, and process efficiencies. I also have extensive experience with client services, establishing policies and procedures, as well as marketing, department management, consulting, and driving organizational improvements. My professional responsibilities have provided valuable skills, which are transferrable to any industry. Specifically, my expertise in effective communication, collaboration, managing deliverables as well as client expectations efficiently, and overall meticulous detail-oriented perfectionism, would provide a great benefit.
My management approach includes emphasis on clearly articulated goals, empowerment through effective training programs, and emotional intelligence. By applying analytical, innovative, multitasking and adaptive problem-solving skills with proficient time management; I provide strong team leadership, and also work well independently. As a dependable and self-motived professional, I establish and maintain internal and external partnerships to ensure continued success. EXPERIENCE
PROJECT MANAGER
SHAPIRO & INGLE, LLP JULY 2011 – MAY 2019
• Direct and manage project development from beginning to end, including scheduling project milestones and tracking deliverables. I also set and continually manage project expectations with team members, Senior Management, and Clients.
• Serve as the primary escalation contact for clients to promote services and business development
• Facilitate onsite Client and Vendor audits of the Firm, and prepare audit responses or remediation/action plans. Respond to Client inquiries, surveys, and questionnaires.
• Lead responses for all projects to provide remediation status, resolve issues and maintain external partnerships.
• Analyze process documentation for adequacy and accuracy; evaluate the potential impact to current programs
• Review, track, and disseminate client directives to appropriate management and staff to ensure compliance.
• Monitor and complete client reporting at required intervals (weekly, bi-weekly, monthly, quarterly, or annually)
• Review Client scorecards provide feedback necessary to improve initial scores, and address process deficiencies
• Track, report, and advise on the resolution of customer complaints
• Organize and maintain Firm employee contact lists, vendor contacts, and service level agreements. Implement Firm policies and procedures. Direct and maintain a record of employee training.
• Perform annual marketplace analysis of vendor costs to ensure rates are competitive and in compliance
• Analyze Firm market share, aggregate monthly billing, and report findings to executive management monthly
• Market services and represent management interests by attending trade and industry conferences
• Review processing and accounting errors to determine when refunds are appropriate COMPLIANCE
COMMITTEE MEMBER (Represented Firm at Corporate Office Level) SHAPIRO & INGLE, LLP AUGUST 2012 – MAY 2019
Review regulations and client/investor requirements against Firm policies and procedures to ensure compliance. Collaborate with executive leadership, legal counsel, and management on company policies and procedures to address client requirements and avoid risk, by identifying deficiencies and updating polices to ensure compliance with industry standards. Lead projects, at the corporate level, as the subject matter expert. Write processes and procedures to support changes within the network of law firms, and provide proposals to address complex issues. RESOLUTION SPECIALIST
SHAPIRO & INGLE, LLP MAY 2009 – JULY 2011
• Create and implement strategic resolutions for contested and litigated files. Mitigate risk by verifying accuracy of payment histories, customer notes, and loan modifications.
• Negotiate settlements between conflicting parties and work with mortgage lenders to resolve disputes and consumer complaints
• Perform cost benefit analysis of litigation
DEPARTMENT OPERATIONS CONSULTANT
SHAPIRO & INGLE, LLP MARCH 2008 – MAY 2009
• Manage the development and growth of the Closing Department by implementing process improvements to increase efficiency and profits.
• Market services by leading training courses for real estate agents and mortgage brokers, and facilitate employee training. Proven track record conducting key marketing events with mortgage lenders, agents, and management companies to obtain new clients.
CLOSING/REO DEPARTMENT MANAGER
SHAPIRO & INGLE, LLP APRIL 2005 – MARCH 2008
• Manage a staff of 6 closing paralegals and one attorney
• Interviewing and hiring authority for the department
• Develop process efficiencies and implement internal policies and procedures
• Prepare and execute real estate closing transactions
• Manage and balance Closing Trust Accounts
• Serve as the primary point of contact for all contract and client-related issues
• Work with internal and external partners to efficiently resolve title issues and client disputes TITLE
RESOLUTION SPECIALIST
SHAPIRO & INGLE, LLP SEPTEMBER 2003 – APRIL 2005
• Develop and implement procedural improvements for the Title Resolution Department while creating marketing strategies to promote client awareness of services, and increase revenue.
• Facilitate employee training
LEGAL ASSISTANT
LEONARD & MOORE, PLLC MAY 2001 – SEPTEMBER 2003
• Complete client interviews and compile detailed customer information needed to file bankruptcy petitions
• Work with clients directly and attend court hearings to determine appropriate resolution
• Prepare and file motions, responses, and orders with the court which effectively communicate our position
• Negotiate settlements with the Clerk and Trustee’s office to benefit our clients EDUCATION
University of North Carolina Asheville, Bachelor of Arts
Major: Political Science, Cum Laude
Honors: Distinction in Political Science
Chair’s Award for Academic Excellence and Leadership
Pi Sigma Alpha, Political Science Honors Society
Phi Eta Sigma, National Honors Society
Dean’s List
GPA: 3.733 (major) 3.613 (overall)
COMPUTER SKILLS
• Microsoft Office Suite (Word, Excel, PowerPoint, etc.)
• Windows
• SoftPro / ProTrust
• Internet/Intranet competency
• Case Management System
• 60+ words per minute
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