Desktop tech, sales
Resume:
John Cabanas Cruz
***** ***********@*****.*** 209-***-****
Objectives My first objective is to become a professional asset along with obtaining new abilities and skill sets. I am an ambitious individual seeking a Tech support position at a company that will benefit from my strong working knowledge of computers, troubleshooting equipment, and technical service. My second Objective is to find a career where I can make a positive impact on teammates, leaders and those whom I interact every day.
Skills &
Abilities
•Excellent professional communication skills, including written and oral
•Negotiation and conflict resolution abilities
•Extensive product knowledge and the ability to explain complicated concepts clearly
• Documenting new problems and creating steps to resolve a future encounter
•Complete understanding of procedures and company practices
•Critical thinking and active listening
•Technological native and experienced
•Comfortable with closing techniques and familiar with door to door closing steps
•Completely familiar using office tools and equipment
• Bilingual, (Spanish, English).
• Client Communication able to probe and ask open-ended questions
• Optimizing procedures or tasks
Work
Experience
Freelancing Computer and security surveillance Technician, Merced July 1, 2017 – Present
I work with businesses that require maintenance for operating systems, routing networks, and CCTV security systems. This position requires me to identify problems that need to be handled efficiently with no downtime and have backup systems ready as well as installing and upgrading customer equipment.
Member Contact Center Representative, Patelco, Merced February 23, 2017 – June 29, 2017
The Member Contact Center Representative's success is measured by the individual's ability to achieve key phone performance metrics including schedule adherence, call monitors, member survey results, and support of the contact center achieving service level, abandon rate, and superior service.
XFINITY SALES PROFESIONAL MDU, COMCAST, SANTA MARIA JULY 2016 - OCTOBER 2016
Comcast opened a unique sales position in Santa Maria that involved building relationships with apartment managers and apartment communities. Became the only Direct Sales Representative for north Santa Barbra covered 5 towns. My direct role was setting up appointments with customers new or existing and to consult on what services they may want or were interested in. XFINITY SALES REPRESENTATIVE, COMCAST, MERCED
DECEMBER 2014 – JULY 2016
DSR (Direct sales Representative) door to door sales covering south valley between Atwater, Ca and Fresno, Ca. My role was to engage with new and existing customers' door to door and present them choices based upon their needs and to relay any problems existing customers may have with our services. Another roll was to have equipment ready on site to drop off to the customer as a self-install kit after the sale was closed.
HOME DEPOT CASHIER, HOME DEPOT MERCED
MAY 2013 - JUNE 2013
Bilingual Cashier and a team member to by guiding customers to the Correct department.
Action Computers, MERCED
January 2012 – January 2012
Computer I.T. Serviced many types of computers Providing clients with customer service and sales expertise. Managing incoming phone calls, categorizing and identifying inventory.
SOLVEI CELL PHONE SERVICE DEALER(OWNER), QCS MERCED OCTOBER 2012 – OCTOBER 2014
Authorized Dealer for a T-Mobile network-based service named Solavei. Offered GSM based cellphones and account activations. Quality Computer Service (OWNER), QCS MERCED
OCTOBER 2010 - APRIL 2014
Opened a computer and cellphone repair center as well installed security surveillance cameras (commercial only). Rolls involved handling customer computers or cellphones repairing them, setting up networks for home and commercial offices, networking and installing security cameras commercial locations only and built servers or home use computers for customer’s needs
Education GOLDEN VALLEY HIGH SCHOOL, MERCED, CA
HIGH SCHOOL DIPLOMA
CISCO ACADEMY MERCED COLLEGE, MERCED, CA
CISCO NETWORKING CERTIFICATE April 2, 2019
Communication • Know when to engage in a team/group conversation.
• 3 years of door to door sales
• over 8 years of client service
• deliver objective/orders clearly to group or individuals References JOSE CRUZ, POLICE OFFICER
MERCED CITY
JAIME BINGAMAN, Civic Center Office
MERCED CITY
MIKE TREVENO, Sales Rep
AIRGAS
Raul Pena, Owner of La Mejor Magazine
La Mejor Magazine
Japender, Owner of Multiple Convenience stores & gas stations Business owner
Arsh Singh, Cellphone Store owner
Business owner
Corporate
Social Cisco Networking Academy
Responsibility
Apr 2, 2019
Dear John Cruz
I want to congratulate you on completing the Cisco® CCNA Routing and Switching: Connecting Networks course as part of the Cisco Networking Academy® program. This hands- on, lab-oriented course has prepared you for tremendous career opportunities. You have achieved student level credential for completing CCNA Routing and Switching: Connecting Networks, and acquired the following capabilities:
• Describe different WAN technologies and their benefits
• Configure and troubleshoot PPP.
• Configure PPPoE, GRE, and single-homed eBGP.
• Configure and troubleshoot extended IPv4 and IPv6 ACLs.
• Explain how to mitigate common LAN security attacks.
• Describe QoS operation.
• Describe evolving networks including cloud, virtualization, SDN, and the Internet of Things
• Troubleshoot end-to-end connectivity in a small to medium-sized business network, using a systematic approach.
In today’s world, technical literacy is more important than ever, and Cisco is proud to provide you with the knowledge and skills necessary to build and maintain digital networks. Keep up the great work and best wishes for continued future success. Sincerely,
Chuck Robbins
Chairman and Chief Executive Officer
Cisco
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