Sales Manager
Resume:
SHAJ PAUL JOHN
Profile
Summary: Retail Management Professional Seeking career opportunity in ‘Retail’ were I can use my Experience, Knowledge, Skill and Proficiencies for the Development & Growth of the Organization. To contribute in the development, implementation, monitoring and reviewing of a business strategy that maximizes the Retail Business Development by driving sales and controlling costs. Proficient in spearheading retail operations through the implementation and maintenance of professional retail standards. Expertise in conducting in-depth analysis of the strengths and weaknesses per store, utilizing the financial profit and loss reports and provide corrective action plans. Influenced and supported the retail divisions of the annual budget process ensuring understanding from the retail team; strategized monthly scheme proposals and promotional activities such as Spot-Sales, Brand Promotions, Display offers & so on.
About Me
20 YRS EXPERIENCE
May, 02, 1972
Mumbai, Maharashtra - INDIA Linkedin.com/in/Shaj Paul
**********@*****.***
Skills
Retail Sales & Business Development
Store Planning & Operations
Budgeting & Forecasting Logistics & Supply Chain Management Product Development Competitor Analysis, Hr Recruitment / Training Inventory Management Visual Merchandising Project Management Marketing & Promotion
Annual Budget Achievement P&L Management
SR. RETAIL
OPERATIONS
MANAGER-UAE
& QATAR
RETAIL
AREA
MANAGER
JUNE 06 – MARCH 13.
QATAR -KSA
RETAIL
OPERATIONS
HEAD
JUNE 05 – MAY 06
APRIL 13 – MAY 16
COUNTRY HEAD –
RETAIL
OPERATIONS -KSA
NOV 16-APRIL 17
Retail Operations Management professional with 20 yrs exp in Retail Operations in ‘Fashion, Sports [Apparels, Footwear & Fitness products]
Played a key role in building up Al Nasser in KSA by establishing stores, systems in HR/ Admin/ Marketing/ Logistics/ Sales & Merchandising & Business operations in KSA
Established the business in the region and achieved shrinkage below the benchmark 0.38%
Achieved territory growth YTD 41% LFL 15% in FY 2015.
10% sales growth in summer sales of Sep-Oct. Sale growth of 33% during Ramadan in 2014.
Back to School season sale growth by 20% compare to previous year in Aug’14.
Transformed underperforming operations in KSA that augmented revenue increases 41% in 2015 consistently by implementing new market strategies.
Successfully increased brand sale to 40 mill with 20% Growth achieved in 2015. Attained customer database of above 300,000
Supervised a team of 400 for a turnover of SR 395 MIL per annum during the absence of Business head. {Independently managed Sr.150 million with a team of 160 in SPLASH.
Achieved an Average SALE growth of 12% in LFL STORES every year in SPLASH.
Period: NOV’16–Jan’17. Store opened in UAE of HEALTHY SPORTS. From Jun’06–Apr’16 Description: The project was based on store opening of 27 large format 'Splash stores
(Landmark Group) & Al Nasser stores Saudi Arabia with average size of store 10,000 to 14,000 sq,ft. Identifying NEW LOCATIONS FOR BUSINESS OPPORTUNITIES [OPENING NEW STORES] Coordinating with the projects team / Auditor / Visual Merchandiser / Inventory Controller / Merchandise Manager / Warehouse Manager / Finance dept./ I.T dept., Admin. Dept. as well as Marketing Mgr. Ensuring the store is opened within the given time frame with full retail standard.
Conducted Training on Supervisor Development Program for staff on various dept. W/H procedures / EDP /understanding for different types of report / Product Knowledge / Retail Standards / Merchandising / Inventory / Retail Math’s & Marketing.
CCAT- Certified Course in Accounts & Taxation.
Basic Accounting & Tally ERP 9.0
Direct Taxation (Income Tax – Government e-Filing, TDS – Government. e-Filing, Professional Tax).
Goods & Service Tax (GST).
Advanced Accounts & Finalization.
Advanced Excell.
Training in Extended Leadership & Management – Landmark- KSA
Training in ‘Achievers Personal & Organizational Development – Landmark- Ksa.
Training in Customer Service “WOW SERVICE” – Landmark – Dubai.
Certificate for Best Support Staff during MEGA DAY in DEBENHAMS – M.H.Alshaya Co. –Kuwait.
Awarded ABCD badge [Above & Beyond the Call of Duty] & Certificate for completion of Smart Steps to Excellent Service Workbook’. M.H.Alshaya- Kuwait.
Professional Qualifications / Trainings & Certificates Career Highlights
Projects Handled [New Store Openings] & {Supervisor Develop Training} May 2018
Franchise Business Partner
Morpheus Human Consulting - Mumbai
Candidate Recruitments. For IT, HR, FINANCE, ACCOUNTS, CEMENT PLANT, EQUITY DEALING, [CFO, VICE PRESIDENT OPERATIONS, VP FINANCE, GENERAL MANAGER, COMPANY SECRETARY]. Nov 2016 – April 2017
Sr. Retail Operations Manager Uae & Qatar.
Leader Sports – Healthy Sports-
Manage & Direct Profit & Loss of the allocated Stores.
Seasonal event planning based on actual events, or to increase sales or to reduce the stock level in co-ordination with the marketing dept.
Marketing for Brand identity.
Identify the required locations for the new stores in prominent Malls and explored opportunities for expansion.
Achieve monthly & financial target and tracked the performance along with Area Operations Mgr, Store Managers and Finance; tracked the sale achievements against finalized targets.
Monitoring inventory management (right pricing, price revisions of old stocks address slow sellers, address product quality issues, w/h dispatches, initial distribution, inter-transfers, re-orders, actual receipts against the finalized quality budgets season wise or age wise stocks sales and closing stocks composition.
Coordinated within team such within stores, between stores, store manager & interacted with Inventory Dept April 2013 – April 2016
Country Head Retail Operations
Al Nasser Fashion & Sports– Saudi Arabia
Store P&L Management & budgeting:
Effectively manage and review P&L of all the stores to optimize store profitability and standards. Achieving Annual Budget
Achieve quantitative measures of performance in the following areas: Units per transaction, Average transaction value, sales per month, sales per square feet, sales turnover, shrinkage control, increase in conversion percentage.
Set store sales target to maximize the sales and profitability.
Continuously track the performance of the stores against the set yearly, quarterly and monthly business plan and understand the reason for non-performance, develop a business plan to address and manage issues effectively
Carrying out market research and Identifying potential markets for New Store Opening.
Review cost expenses of stores and highlight areas of overspend to ensure the same can be controlled. Coordinating with Finance.
Established systems and monitored inventory management (right pricing, price revisions of old stocks address slow sellers, address product quality issues, w/h dispatches, initial distribution, inter-transfers, re-orders from concept office, actual receipts against the finalized quality budgets season wise or age wise stocks sales and closing stocks composition.
Retail Training
Providing direction, motivation & training to the sales team for ensuring optimum performance for all operational sales related departments.
Motivating and inspiring the retail store teams to meet or exceed commercial goals and KPI's, and build Brand equity.
Work Experience
Merchandising, VM and Planning
Responsible for Sales, Operations, Business Development, Store Audits, Visual Merchandise and Business Expansion.
Store Process Development, Review and In-store Implementation.
Visual merchandising & Inventory management.
Co-ordinate with different departments to ensure products and support is available to the stores on time and customer experience is not affected.
Manpower planning
Maintains sales staff by recruiting, selecting, orienting, and training employees.
.Coach and develop Store managers and Area Operations Managers to ensure high quality Multi-Store Management performance and to build a talent pool for higher Operations roles. June2006 – March 2013.
Retail Area Manager (Retail Operations of ‘Splash Fashion’ in Riyadh Saudi Arabia) Landmark - Splash Fashion
Sales
P&L management, achieving the Financial Targets.
Achieve quantitative measures of performance in the following areas: Units per transaction, Average transaction value, sales per month, sales per square feet, sales turnover, shrinkage control, increase in conversion percentage.
Set, Monitor & take correct action on store sales target to maximize the sales and profitability.
Develop sales strategies to drive sales growth in the assigned area.
Conduct market research to understand competitors and market trends.
Build sales culture and sale centric atmosphere among the team members.
Conduct business plan review meetings with Store Management Team.
Sales forecasting; annual budgeting; scheduling expenditures; analyzing variances; initiating corrective actions
Will hold responsibility of collections, Inventory management and stock availability. Manpower management
Control employee attrition, build and maintain employee morale.
Provide timely feedback to the sales personnel regarding their performance.
Identify Training and development inputs required by the store & counter staff to equip them with the skills to understand and fulfill consumer needs.
Appreciate the contributions and accomplishments of sales employees through proper rewarding mechanism. MIS and Sales / KPI analysis
Review sales performance of store periodically in terms of the sales as well as relevant retail KPIs
Bring about changes in operations and sales processes based on the above analysis.
Ensure timely & accurate information/ communication from the store to the Business Head, pertaining to sales and competition in the area for periodic reviews.
Oct’05 – May’06 Friends Retail Pvt. Ltd., Mumbai as “Retail Operations Head”. Sept’98 – April 2005, M.H. Alshaya Co. W.L.L : KUWAIT - “Sales Associate”. Sept 1994 till Oct 1998 Shoppers Stop – INDIA- “Sales Associate”. Masters, Business Administration
Bundelkhand University
Retail Management Training from Landmark, Qatar in 2006
Word 2010
Advanced Excel 2010
Power Point 2010
Photo Shop
Hindi
English
Malayalam
Arabic.
Father’s Name: Late. Mr. Paul John Marital Status: Married Gender : Male Nationality: Indian
Declaration
I, Shaj Paul, hereby declare that the information contained herein is true and correct to the best of my knowledge. _
Shaj Paul John
Mumbai, Maharashtra
Computer Proficiency
Languages
Personal Details
Education
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