Shift supervisor

Ponniah Kamalendran

No. ** *\* St Johan’s Way Colombo-15

Tel: +947********

Email: ************@*****.***

WORKING EXPERIENCE

Fusion Café L.L.C (IL CAFFE DI ROMA) Abu Dhabi (U.A.E)

Shift Supervisor (Barista Trainer)

27th June 2013 till 03 of June 2018

Hilton Maldives ( Irufushi Resort & Spa) Maldives

F&B Captain Bar

Since 24th April 2010 till 9th April 2013

Sheraton Pretoria Hotel, Pretoria, South Africa,

Barista

Since 02nd April 2009 till 15th April 2010

Barista Coffee Lanka (Pvt) Ltd

Shift in charge

Since 11th February 2004 till 31st December 2006

Domino’s Pizza Lanka (Pvt) Ltd

Pizza Marker

Since 18th January 2001 till 31st January 2004

RESPONSIBILITIES

Execute outlet operations including Food & Beverage promotions, customer service

Assist manager in monitoring Staff, Inventory and Reducing the Cost

Monitor the performance of outlet service staff, Supervising duties Include, delegating responsibilities, scheduling coaching and correcting, evaluating, interviewing training and mentoring of staff.

Responsible for training the team members for their responsibilities during all meal periods and events,

Assist in the executing of the strategic plan Including forecasting, budget management, profit and loss accountability, cost control and inventories.

Maintain and demonstrate strong knowledge of Food & beverage trends within the hospitality industry,

Continue to enhance the guest service experience by creative Initiatives & ideas.

To satisfy all guests needs in the respective outlet

To increase team member’ production and motivation

Administrative Duties –Reports /Implementation of system and procedures

To manage all operational aspects of a specific outlet

To develop performance management of colleagues

To profit and increase sales

To supervise all operation issues ensuring SOPs are met

To strengthen gust relation and increase guest loyalty

SKILLS

Excellent writing and oral communication skills & positive interpersonal skills

Excellent customer service skills & up –selling & cross- selling

Awareness of health and safety and personal hygiene at workplace

Ability to work calmly and effectively under extreme pressure

Good numerical skills for handling customers’ bills

Ability to work proactively & lead a TEAM

Primary and Secondary Education

GCE O/L Examination Dec 1996

Colombo Central Hindu Maha

Vidyalayam -OSA

Other Qualification

MS Office Package

Food and Beverage service operation

Food hygiene Level 2 approved by Abu Dhabi Municipality - HACCP

Other Details

Date of Birth : 21st January 1980

Sex : Male

Civil Status : Married

Citizen : Sri Lankan

Passport No : N2582944

Hobbies : Reading books, listening to Music and Playing PC Games

Languages Known : Tamil, English, Sinhala, Hindi

Objective

To enhance given knowledge to develop my ability and to become a asset to the

Organization I work with and to grow with it

References for

Binara Lorenzo

Information Technology Manager

Hilton Iru Fushi Resort & Spa

Tel : +967950142

Shanaka Dabare

Branch Operations Manager

Emirates NBD Bank

Delma Mall Branch Mussaffah

Abu Dhabi

Tel : +971*********

I hereby declare that the above particulars furnished by me are true and accurate to the best of my knowledge.

With Sincerely

P Kamalendran

Contact this candidate