Social Media Customer Service

Gaby Messino

**** **** **. *******, **, 650-***-****, ************@*****.***

https://www.linkedin.com/in/gabymessino/

EDUCATION

California Polytechnic State University, San Luis Obispo, CA — Bachelor of Arts in English Minor in Theater

December 2018

GPA: 3.54

LITERARY EXPERIENCE

Lead Bookseller, Barnes & Noble; San Bruno — January 2019-Present

*Deliver exceptional customer service that ensures sales and high levels of customer satisfaction.

*Ensure all customer transactions are processed accurately and in a timely manner.

*Promote company programs and initiatives, including Kids Club and promotional products.

*Support business development sales and in-store events. Content Writer, Her Campus; San Luis Obispo — September 2017-April 2019

*Her Campus is the #1 new-media brand for the empowered college woman. Written entirely by the world's top college journalists – with 11,000+ contributors and counting – HerCampus.com features national Style, Beauty, Health, Love, Life, Career, Entertainment, News, DIY, LGBTQ+, High School, and After College content supplemented by local content from 360+ campus chapters nationwide.

*Writing articles targeting young college aged women about current events, feminism and personal interest stories.

Student Assistant, Robert Kennedy Library; San Luis Obispo — September 2015-December 2018

*Assist students & faculty with locating and reserving textbooks

*Organize and sorted all books and other literature returns

*Answer questions and demonstrate excellent customer service for library guests OTHER EXPERIENCE

Back of House Chair, TEDxSanLuisObispo; San Luis Obispo — March 2017-December 2018

*TEDx aims to unite the local San Luis Obispo community, presenting topics that educate and inspire citizens to be catalysts for change.

*Responsible for back of house logistics for the event

*Designed and created set for the TEDx San Luis Obispo event

*Coordinated alternative performances for the event

*Facilitated day of event operations & quality assurance Co Head of Marketing, Cal Poly’s Original Women’s Narratives; San Luis Obispo — September 2017-May 2018

*Create flyers and advertisements for the production and events related to the production.

*Assist in events to promote the event such as art workshops.

*Creating social media content through the voice of OWN. Orientation Leader, Week of Welcome, Cal Poly; San Luis Obispo — March 2017-September 2017

*Cal Poly's Week of Welcome (WOW) is an eight-day program which familiarizes incoming students with our campus culture and expansive resources, introduces them to (literally) hundreds of new people, and guides them through their first week of classes.

*Organized a week of activities for incoming students.

*Facilitated group discussions which promoted and inclusive environment for bonding.

*Experienced forty hours of leadership training in preparation for volunteering. SKILLS

Microsoft Office Adobe Creative Cloud Social Media Public Speaking

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