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Administrative Assistant Customer Service

Toronto, Ontario, Canada
July 16, 2019

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** ******* ***. **** * Toronto, ON M6K 3G7 647-***-****

Professional Summary

Versatile, resourceful, and detail-focused Administrative Specialist offering 10+ years of experience supporting the day-to-day administrative activities within the legal, HR, and non-profit sectors. Recognized as a forward-thinking professional who is relied upon to proactively anticipate issues and develop innovative solutions when tackling intricate business projects. Confident communicate who builds strong working relationships, translates complex information into meaningful terms, and effectively collaborates with clients, colleagues, and key decision-makers.

Areas of Expertise

Administrative Assistance

Executive & Staff Support

Scheduling & Coordination

Data Entry & Management

HR & Program Administration

Meeting Minutes & Agendas

Travel & Logistics Planning

Reporting & Documentation

Project Planning & Execution

Customer Service & Support

Multitasking & Prioritization

Microsoft Office Suite

Skills & Strengths

Legal Administrative Expertise:

Supported 2 Lawyers in the day-to-day administration of the firm that specializes in criminal and immigration law

Performed various front desk duties by greeting guests, booking client meetings, and managing confidential files

Authored and distributed legal contracts, memorandums, letters, correspondence, and PowerPoint presentations

Coordinated the domestic and international travel arrangements, accommodations, and agendas for legal staff

Enhanced the tracking and organization of legal files by introducing new electronic record management systems

Composed letters and pleadings for Small Claims Court and monitored and recorded ongoing legal cases

Helped submit immigration applications with the Immigration & Refugee Board and the Ontario Court of Justice

Tracked case summary preparation, organized materials for case reviews, and maintained client communications

Sorted and circulated all incoming mail according to the end recipients for various financial institutions

Processed and relayed faxes, messages, and courier packages through manual and electronic methods

Human Resources Administration:

Provided HR support to the 15-member team at the community agency that helps newcomers settle in Canada

Drafted various documentation including correspondence, memos, presentations, surveys, and position codes

Maintained client and employee records on the internal computer system in compliance with privacy guidelines

Tracked and controlled inventory levels and received and directed incoming phone calls, emails, and letters

Prepared various materials to support the recruitment, onboarding, and orientation of new employees

Administered existing and new employee records and transcribed, edited, and formatted various documents

Organized employee calendars, scheduled customer meetings, and devised travel and accommodation plans

Community Outreach Experience:

Contributed to the execution of the Neighbourhoods for Change project in collaboration with the City of Toronto

Interacted with residents in low-income neighbourhoods to gather feedback on prospective services and programs

Facilitated meetings with community members, recorded minutes, and compiled reports for the leadership teams

Collaborated with the United Way to deliver leadership training programs to neighbourhood residents

Designed and instituted a program calendar to plan the project’s engagement, outreach, and education activities

Successfully helped the residents establish a community clothing store, grocery market, and youth garden

Interpretation Skills:

Offered a broad range of services to clients who need interpretation between the Kiswahili and English languages

Translated documents and interpreted clients interactions with various legal, healthcare, and community agencies


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Relevant Experience

Interpreter Freelance – Toronto, ON 2008 to 2016

Human Resources Assistant CultureLink Settlement Services – Toronto, ON 2014 to 2015

Community Engagement Outreach Worker Neighborhood Link Support Services – Toronto, ON 2011 to 2013

Legal Administrative Assistant Laurence Cohen & Associates – Toronto, ON 2008 to 2010

Legal Assistant (Co-Op) Etienne Law Office – Toronto, ON 2007

Mailroom Clerk Symcor Services – Toronto, ON 2002 to 2003

Human Resources Administrative Assistant Four Point Sheraton – Toronto, ON 2000

Education & Professional Development

Master of Law (LLM), International & Corporate Law University of Illinois – Urbana Champaign, IL 2017

Relevant Coursework: Legal Writing & Research Constitutional Law International Human Rights Law Counter-Terrorism Law & Policy International Law Constitution Law of US Foreign Affairs & Business Associations

Honours BA in Human Rights & Equity Studies York University – Toronto, ON 2016

Relevant Coursework: Public Administration Communities & Public Law Migrant Workers & Human Rights Social Change in Canada Social Policy & the State Economy of Canada International Development Studies

Public Administration & Law Certificate York University – Toronto, ON 2016

Court of Tribunal Agent Diploma Humber College – Toronto, ON 2007

Immigration Consultant Certificate Humber College – Toronto, ON 2007

Relevant Coursework: Canada’s Legal System Business Law Criminal Law Family Law Legal Research Immigration & Refugee Law Small Claims Court Law, Procedures & Practice Legal Document Applications

Administrative Professional Certificate Skills for Change – Toronto, ON 2001

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