Project Manager, Order Specialist, Network Support

Andrew Biengardo

Wesley Chapel, FL ***** **********@*******.*** 813-***-****

Systems Engineer

Talented, resolution-focused System Engineer known for applying specialist knowledge to specification, design, and integration activities, ensuring and informed and consistent approach to systems development. Utilizing cross-functional communications with influence and decisional understanding by leveraging an innate ability building relationships, actively managing expectations, and identifying and managing risks. Areas of focus include: Strategic Management

Backup Solutions

Capacity Planning

Incident, Change, and Project Management

Systems and Network Planning

Implementation and Integration

Computer Skills

Microsoft Word, Excel, Windows 2000/XP.

AT&T / IBM Legacy Tools

USRP, EFMS, HALO, FFLOW, SOTS, POCITS, ICORE, TIRKS, WINKY, Lotus Notes, GPS, TSR. Professional Experience

AT&T Inc. – Tampa, FL 2011 – 2019

System Engineer / Project Specialist

Manage network and voice orders from creation through test and turn up.

Gather key order specifications, Create Equipment Order List (EOL), Router Configurations

(CFG) and Site Documentation Packages (SDPs). Submit orders, determine if network and voice service orders are complete and ready to move to next stage for processing.

Coordinate activity and facilitate project meetings.

Acted as SME by providing technical assistance to offshore team members on department policies and procedures.

Collaborate with customer, sales, network, and operations to improve results, communications and operating efficiencies.

Coordinate and facilitate meetings with provisioning and customer to ensure successful implementation and deployment of complex orders of company products.

Assist in operational issues, process changes as needed

Held accountable for resolving customer issues and to ensure accuracy of all tracking tools.

Use online tools to extract, analyze and customize data for stewardship reports that include provisioning, maintenance, and billing and other management related reports. Project Manager 1999 – 2011

Manage implementation of the initial network installation and migration to the customer service environment. Manage spreadsheet documents that capture duration of project, owners, responsibilities and gaps.

Act as a single point of contact for account team and customer for planning, scheduling and resolving all issues that may arise during the network implementation and migration for each project including acceptance test and migration from the customer’s current environment. Document findings and develop recommendations and next steps.

Coordinate training with customers to develop a detailed installation and migration plan for each customer site and establish a phased schedule in conjunction with Regional/Global Project Managers.

Andrew Biengardo Page Two

**********@*******.*** 813-***-****

Project Manager, continued...

Coordinate scheduling and procurement of all necessary equipment needed for each project. Schedule order and ensure on time delivery for installation of AT&T and vendor provided hardware, software and circuits needed for the project.

Manage site matrix of scheduled migration task, implementation details, and cutover information for each customer site to ensure the cost-effective on-schedule delivery of service to users. Provide accurate and timely customer metrics, forecast information and submit recommendations to senior management team.

Effectively communicate customer site deliverables and timelines to educate the customer.

Audit implementations and solicit feedback and review of the end to end customer experience to determine improvements needed for successful future installs. Placed circuit orders directly with access providers and issued internal orders working towards meeting the customer requested due dates.

Managed frame services which included access circuits OC3, DS3, T1, PVC, EPVC, IMA ISDN and POTS. Scheduled implementation and migration plan.

Performed as Circuit Build Coordinator to manage installation of customer data circuits onto the IBM Frame Network.

Responsible to oversee all aspects of client project. Managing the delivery of the hardware and ordering circuits into the customer sites. Holding weekly conference calls with all parties involved to final test and turn up and migration onto the network.

Responsible to coordinate all activities associated with the construction of the new telecommunication facilities in support of both network infrastructure and customer access facilities associated with the Americas Frame Network.

Process customer circuit/cellular/dial order requests to telco’s. Serve as primary interface to local and long haul carriers for circuit ordering for the IBM Network.

Coordinate the tracking of circuit segments and equipment for the DS3 backbone network.

Maintain accurate and timely configuration and infrastructure capacity data base information. Additional Relevant Experience

IBM – Poughkeepsie, NY

Materials Distribution / Project Management

Education

Duchess Community College, Poughkeepsie, NY

Major: Computer Programming, four semesters completed. Professional Development

Voice and Collaboration Technologies

Data Types and Data Collection in Six Sigma

Network & Platform Proficiency Program

Network & Platform Technology

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