Customer Sales

HEMALATHA. S Mobile No: +91-996*-***-***

E-Mail : ****.****.**@*****.***

***********@****.***

* ***** ** **** & extensive indigenous experience in the arena of:

Purchase order/Sales Order Processing

Order Management, SCM & Master Data Maintenance

OBJECTIVE

Seeking a good position in an organizational to utilize my knowledge and abilities, which offers a professional growth while being resourceful, innovate and flexible.

To be a part of a team where process of learning never ends and every day is a challenge to learn, perform and deliver dynamically towards the growth of the organization in line, in accordance with the latest trends.

SKILL SET

Good communication and Smart Work with high level of an Onus.

Problem Analysis, Decision Making and Reporting skills.

Enthusiastic to Learn and Strong Capabilities to Work Under Pressure.

Team Handling and Committed team player with flexible approach to work.

Ability to document the project scope using business terminology

TECHNICAL SKILLS

Expertise in the usage of MS office tools namely Word, Excel, Power point, Outlook

Fine knowledge in Type Writing(Completed Lower level)

Proficient in using search engine tools and Internet

Strong knowledge in SAP/R3, BIW & Solution Manager

ACHIEVEMENTS

Outstanding Performance Award for Excellence during Month End closing

Hall of Fame Award for handling the team

Spot Award for Master Updating

EMPLOYMENT RECITAL

Worked as a Senior Process Associate in Capgemini Business Services India Limited. Chennai

In Capgemini from June 2013 to Aug 2017: (Client – Johnson & Johnson India Ltd.)

In the initial phase, we have started with one customer from Manual order placement into VMR (Vendor Management Replenishment) System. Identified lots of issues faced by customer and given input for rectify the same to Development team. Now team size is 6 and we are doing the process for more than 500 customers and drastically increased the fill rate.

Playing intermediary role between Customer and Clients.

Order Creation, Order generation and pre allocation works.

Maintenance of Customer Master of 600+ customers in Client Portal.

Creating Sales orders for the given Purchase Orders approved by the Customer and creating Contracts for CSD, Export customers & Sample Order allocation on monthly basis for across Region.

Monitoring Order Movement into SAP in Business Management System (BMS).

Co-ordination with the client for getting approvals for processing the request of the customer and coordinating with C&FA (Carrying & Forward Agencies) for the delivery of the goods to customers

Doing Allocation in SAP based on Fair Share logic for Supply Shortage SKUs

Maintaining Master such as Stock norms maintenance (ASL Preparation & Updation), Lead time maintenance, PIPO maintenance, Parameter Setup, Tolerance Limit Setup, Product Code Maintenance, and Customer Maintenance.

Preparation of Dashboard, Deck & Adherence Report for Business Highlight perspective.

MIS such as Pilot Report, Order Tracker Report, Order Analysis Report, Out of Stock Report, Order Cancelation Report, SIT Report.

Preparing the planning for goods production in factory based on their P3M Sales & Analyzing on CCFOT (Customer Case Fill on Time) report on EOD basis.

Attending the Con call to fix the IT & Business related issue

Handling queries related to Order generation & Master Data Maintenance and Initiate conference calls with Client to resolve the Ongoing Issues and Process Changes.

To ensure that SLA (Service Level Agreement) as defined by management for execution of all Orders.

Analyzing the Customer queries & Identify the root cause of the query

Based on root cause, maintain Masters / rectify the System program / instruct to the customer

Issues Log & Escalation Management of Customer is maintained in order to increase customer satisfaction.

Doing the UAT & functional testing and submit the report to IT team.

EDUCATIONAL QUALIFICATION

Board of Study Year of Completion %

B.Sc (CS) 2013 75

Bharathi Women’s College (Madras University)

Chennai.

HSC 2010 81

Corporation Girls Higher Secondary School,

Chennai.

SSLC 2008 87

Corporation Girls Higher Secondary School,

Chennai.

PERSONAL DETAILS

Date of Birth : 15th March 1992

Father Name : Shankar K

Gender : Female

Marital Status : Married

Language Known : English, Tamil.

Address : No.8, Balaji nagar,Kolathur.

Chennai- 99

DECLARATION

I hereby declare that the information furnished above is true to the best of my knowledge and belief.

Place: Chennai

Date: (HEMALATHA.S)

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