Manager Front Office

CURRICULUM VITAE

Contact information:

Name(s): Natasha Tanya

Surname: Matthysen

Address: *** ********** ******, **********

Cell Phone: 082-***-****

Email: *********.*******@*****.***

Personal Information:

Date of birth: 15/09/1990

Identity number: 900-***-**** 089

Nationality: South African

Gender: Female

Marital status: Single

Education:

High School: Port Shepstone High School

Years attended: 2004-2008

Level attained: University entrance Matric with multiple distinctions

Academic colours and half colours in high school

Tertiary Education: Institute for hospitality education (IHESA)

Years attended: 2009

Skills, qualifications and achievements:

South African diploma in hotel management (qualified with distinction)

City and Guilds diploma in food and beverage services (qualified with merit)

City and Guilds diploma in reception operations (qualified with a distinction)

Completed course in Fidelio systems

2015 RCI manager of the year

2 years on the Scottburgh tourism area committee

RCI silver crown resort

Consistently achieving AA highly recommended rating

Employment History:

Position: Food and Beverage Trainee

Establishment: The Commodore Hotel Cape Town

Dates: 20 January 2009 - 31 August 2009

Position: Reception Trainee

Establishment: The Portswood Hotel

Dates: 1 September 2009 – 30 November 2009

Position: Manageress

Establishment: Botterkloof Resort

Dates: February 2010 – April 2010

Position: Waitron

Establishment: Aqua Restaurant, Sibaya

Dates: May 2010 – April 2013

Position: Assistant Manageress

Establishment: Delicious, La Lucia Mall

Dates: April 2013 – November 2013

Position: Manageress

Establishment: Belgian Waffles, Ushaka Marine World

Dates: December 2013 – June 2014

Position: Front Office Manageress

Establishment: Pearly Shells, Scottburgh

Dates: July 2014 – May 2018

Position: General Manager (Promotion)

Establishment: Pearly Shells, Scottburgh

Dates: May 2018 – Present

References

Name: Cheldon Gatcke

Position: General Manager Aqua Restaurant

Telephone: (031-***-****/1 / 072-***-****

Name: Melville Vogel

Position: General manager; Sibaya casino/Sun international exec

Telephone: (031-***-****

Name: Colleen Tavares

Position: Human Resources Manager, Commodore/Portswood Hotel

Telephone: (021-***-****

Name: Nancy Hayward

Position: Assistant Food and beverage manager, Commodore Hotel

Telephone: (021-***-****

Name: Roberta Taylor- Wigley

Position: IHESA Operations Manager

Telephone: (021-***-****

FOOD AND BEVERAGE EXPERIENCE:

Achieving and exceeding targeted sales and incentive levels.

Client service is my forte within Corporate and consumer hospitality

Sound knowledge of food and beverage products and services.

Knowledge of F&B vendors and negotiating, pricing and service level agreements with them.

Well-developed communication skills from hands on experience while dealing from VIP guests, international guests and gambling public.

General office skills, computer literate.

Knowledge of the Kronos system for management of timekeeping of staff

Excellent micros knowledge

Ability to communicate at all levels, from management, Suppliers, kitchen staff

Rostering of staff.

Operational equipment stock control, inventory.

Design and layout of catering areas, including kitchen areas, storage areas table seating plan and utilities.

Ability to work under pressure.

Energetic approach to work and the ability to foster open communication with management and colleagues.

High level of attention to detail with high quality standards.

Excellent organisational skills, in depth experience in managing section heads within the Restaurant environment.

Controlling costs in the catering environment and Beverage areas.

Mentoring new staff into their respective roles.

Reservations and Front Office Management/ Establishment Management:

Guest reservations.

Guest liaison.

Liaising with holiday clubs - timeshare exchange.

Settling of guest accounts.

Handling guest queries/complaints.

Marketing of establishment.

Keeping all websites current and updated.

Maintaining and updating of staff files.

Administration of staff hours and wages.

Updating staff leave records, absenteeism records and sick leave records.

Administration and execution of staff compliance and disciplinary procedures.

Processing pay slips.

Month end cash ups and reports, financials for the company.

Quarterly stock takes, recording of all assets.

Updating rates and accounts on the reservation system.

Balancing speedpoint machine and cash daily.

Training of watchmen for after hour duties.

Being on call 24/7 for the property.

Dealing with all staff disciplinary.

Training staff.

Training the management team.

Minimising costs .

Dealing with all guest complaints.

Editing and creating staff policies and procedures.

Ensuring all departments run effectively and correctly, having knowledge of how all departments function.

Spot checks on stock takes.

Dealing with guest complaints/compliments.

Creating yearly rates and specials.

Staff wages negotiations.

Dealing with all staff issues, grievances, disciplinary issues etc.

Compiling all staff contracts and signing them off.

Compiling all rental contracts for accommodation rentals and creating long term rates.

Contact this candidate