Vocational Rehabilitation Consultant

Highly dedicated rehabilitation counselor; expert at coordinating rehabilitation counseling and programs, creating cost-effective client solutions, and facilitating positive occupational outcomes.

Areas of Expertise

Case Management

Data Collection and Analysis

Client Eligibility and Assessment

Claims Evaluation

Regulatory Compliance

Reports Generation

Customer Service

Training Facilitation

Professional Experience

The Home Depot, Telecommute/In Office support § Atlanta, GA

Manager, Medical and Health Management March 2014–Present

Conduct thorough evaluation on relevant documentation to identify eligibility of an associate’s accommodation request for medical support

Offer recommendation to the field associated with associate’s accommodation request and the essential functions of the job within the field

Take charge of advising associates and managers on temporary and/or permanent injuries and medical conditions, both occupational and non-occupational accommodations, restrictions, and the work environment

Check simple to complex accommodation requests, while interacting with healthcare providers for clarification

Determine associate’s ability to perform essential functions of their position, with or without an accommodation, in partnership with field partners and disability and workers compensation vendors

Act as a subject matter expert (SME) in the areas of multiple employment law issues, such as Family and Medical Leave Act (FMLA) and Americans with Disabilities Act (ADA) to managers and associate

Work collaboratively with legal, compliance, and field leaders, ensuring strict adherence to corporate policy and federal, state and local laws and regulations

Maintained active involvement in the promotion of diversity and inclusion in relation to disability awareness, as board member for Associate Relation Group, Limitless

MetLife § Oriskany, NY

Rehabilitation Consultant December 2007–March 2014

Functioned as vendor, employer, and/or client liaison that brought an effect to disability claim outcomes, and extensively analyzed long- and short-term disability claims

Performed case-specific vocational analyses and job modification studies, as well as formulated and implemented rehabilitative solutions

Dealt with identifying and keen monitoring of liability, client skill levels, and disability claims, while communicating directly with interdisciplinary teams to determine rehabilitative potential

Strategically established placement and retraining programs, and managed positive workplace outcomes

Held responsibility in assessing claimant information, facilitating transferable skills assessments, and providing recommendation on alternative career paths

Carried out the modification and maintenance of the rehabilitation database and preparation of case reports

Executed the presentation of disability products and programs to potential policyholders and delivery of ongoing staff education

Earlier Career

Coventry (formerly Concentra Integrated Services) § Atlanta, GA

Field Case Manager July 2004– December 2007

The Hartford Insurance Company § Bloomington, MN

Vocational Rehabilitation Counselor July 1995–July 2004

MetLife § Dunwoody, GA

Rehabilitation Consultant September 1991–July1995

Southeastern Transitions § Norcross, GA

Rehabilitation Consultant February 1990–September 1991

Independent Rehabilitation Consultants § Atlanta, GA

Rehabilitation Consultant June 1989–February 1990

Education and Credentials

Master of Education in Rehabilitation Counseling: June 1989

Auburn University § Auburn, AL

Bachelor of Arts in Psychology: June 1987

Auburn University § Auburn, AL

Certified Rehabilitation Counselor (CRC), 1989 Health Insurance Association of America Designation

Technical Acumen

Microsoft Office Suite (Word and Excel) Windows Oasys O*NET

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