Customer Service Sales

Mitch Mamula

C: 602-***-****

E: ***********@*****.***

Career Objective: Looking for a Business Development position where I can effectively

utilize my proven sales and management skills in a mutually and

rewarding environment. I aspire to provide exceptional service and

to deliver growth in diverse markets.

Work History: Cosmopolitan Hair and Skin Centers/Phoenix, AZ

Area Manager/Consultant 08/2008 To Present

10+ years’ experience advising clients, assessing their needs and recommending the best services and

products for their current situation, exceeded companies goals of consumer retention by 25%.

Mentored staff with high potential to seek out supervisory /management positions, built strong

relationships with young and up coming leaders.

Marketed to over 1000 new customers on new/existing products through varies marketing sources

such as social media/networking groups, and 30% increase in repeat customers.

Trained 7+ newly assigned personnel on a day to day operations and special projects 100% of new

hires met/exceeded company training time allotments with above average scores.

Oversaw 15 staff members and all operations for the local branch office while ensuring company

met/exceeded company goals resulted in promotion to area manager for outstanding leadership.

An unwavering commitment to customer service, with the ability to build productive relationships

resolve complex issues and win customer loyalty.

Resolve an average of 80 inquires in any given week and consistently met performance benchmarks

in all areas (speed, accuracy and volume).

Helped the company attain the highest customer service ratings in all categories including listening

and communications skills problem solving and politeness.

Provided clerical support, assisting with faxing, filing, and coping projects.

Contributed to an 8% sales increase in 2019 by improving lead generation and sales-tracking methods.

Conducted social and academic mentoring of youths from ages 5 through 16.

Product demonstrations at medical trade fairs and conventions.

Skills:

B2B outside sales, strong verbal communications, Group Presenter, Sales Force, Outlook, Power Point.

Critical Thinking, Active Listening, Coordination, Judgement and Decision Making. Attention to detail.

Integrity, Dependability, Cooperation, Leadership, Independence, entrepreneurial spirit.

Knowledge:

Administration, Customer Service, Clerical and Human Resources

Pain Management, DNA Testing, Health & Fitness, Senior Living.

Abilities:

Managing teams, Fostering Relationships, Hiring, Inspire, Mentor, Motivate, Shaped, Taught.

.

Tasks:

Maintain computerized record management systems to store and process data such as

personal and private patient information reports.

Direct supervise and evaluate work activities of medical reps and other personnel.

Conduct recruiting sessions hiring and ongoing training of personnel.

Develop and implement organizational policies and procedures for the facility.

Establish work schedules and assignments for reps according to work load space and

equipment availability.

Develop instructional materials for ongoing and continues education programs.

Equipment modifications to ensure emergency readiness and compliance to access safety

and sanitation and OSHA regulations (29 CFR 1910)

Detailed Work Activities:

Maintain operational records.

Evaluate employee performance.

Supervise employees.

Conduct employee training programs.

Communicate with the Vice President, Peers, and Subordinates.

Product launch.

Education:

Robert Morris University, Pittsburgh Pennsylvania.

Bachelors of Science Business Administration (BSBA)

Achievements/Awards:

Met and exceeded sales quotas 8 straight years.

Employee recognition for outstanding performance.

Salary Range:

$48,000-$65,000

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