E-mail : ac9rs8@r.postjobfree.com Phone : +255*********

Address : Kisiwani Street, Bonyokwa, Ilala, Dar es Salaam, Dar es Salaam

First National Bank Tanzania, Dar es

Salaam

Aug. 2016 — July 2018

Bank of Africa Tanzania Nov. 2015 — March 2016

United Bank for Africa Febr. 2014 — Nov. 2015

Alfred Kanuty Tembo

Work experience

External Sales Team Leader

Did Branch Sales with Sales Team for the bank products and services. Built relationships with customers and community to promote long-term business growth. Contacted new and existing customers to discuss how their needs could be met through specific product and services.

Engage with customers in a sincere and friendly manner. Created Value Chain Business circle.

Promoted products and services by putting gazebo to different business target areas and doing door to door sales ambush

creating leads based on industry category through existing customers referrals, business directories, social media source.

Coaching new sales, customer services and operation staff how to do outbound and inbound sales, and cross selling skills for existing customers.

Achievements:

I mentored and been able to see 3 sales consultant get promoted to External Sales Team Leader. Through my coaching and sales engagement with branch staff, I was able to see some staff get interested and like doing sales.

Due to my commitment and exceptional customer services I was nominated to be trained as Facilitator on Creating an Ultimate Customer Experience in May, 2018

Relationship Manager

Building and maintaining relationships with existing enterprise customers. Looking for new clients.

Created proposals for new new and repeated customer business transactions. Consulted with clients after sales and contract signings to resolve problems and provide ongoing support. Obtained and evaluated credit information about prospective customers. Contacted/visited 15 existing customers in a week to discuss about their needs, banking experience and cross selling other products and services.

Relationship Officer

Building and maintaining relationships with existing wholesale banking customers. Worked on getting new sales on board

Alfred Kanuty Tembo 1

National Bank of Commerce Ltd Febr. 2009 — Febr. 2014 Bachelor Degree in Banking and Finance Nov. 2008 — July 2011 Received customers' instructions and follow up and being able to provide timely feedback. Contacted/visited 10 to 12 existing customers in a week to discuss about their needs, banking experience and cross selling other products and services.

Analysed and reported on quarterly customer activity, business trends, and areas of concern. Consulted with clients after sales and contract signings to resolve problems and provide ongoing support. Obtained and evaluated credit information about prospective customers Corporate Sales and Services Officer & Merchant Support Officer Greeted customers in a timely fashion, whilst quickly determining their needs. Responded to all customers' inquiries thoroughly and professionally. Receive and process local, cross boarder and point of sales (POS) customer transactions (payments/settlements). Cross selling other banks products and services that could had value to customer businesses. Worked on Value Chain Business circle.

Did daily, weekly and monthly customer services report and worked on improvement areas. Referred unresolved customer queries to designated department for further resolutions. Identified prospective customers by using business directories, followed leads from existing customers and service providers.

Contacted in-country third party service system provider on sorting out timely whichever system trouble shooting or the likes and way to minimize customers' complaints. Qualifications

ACI Dealing Certificate.

Facilitator in Creating Ultimate Customer Experience. On going Negotiation Skills Certificate

Education

Institute of Finance Management

Interests

In reading and earning new things.

To interact with different culture and meeting new people. I like sports, watching and participating.

I like social and communities engagement.

Play around with kids/children

References

Name: Catherine Lima

Designated: Branch Operation Manager

Company: First National Bank Tanzania

Email: ac9rs8@r.postjobfree.com

Mobile: +255*********

Alfred Kanuty Tembo 2

Name: Avinatha Haule

Designated: Human Resources Business Partner

Company: First National Bank Tanzania

Email: ac9rs8@r.postjobfree.com

Extension: +255*********

Alfred Kanuty Tembo 3

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