Customer Service High School
Resume:
Kelley Mccleary
Credit Services Supervisor - US BANK
Portland, OR 97220
***********@*****.***
Leading and coaching others to a multitude of business line products and services. Recommending the best options to meet and exceed their professional goals. Motivated and passionate about providing excellent customer service that is in balance with regulatory guidelines as well as departmental best practices. Organized attention to detail, goal oriented, professional management style. I am a dedicated team player although work well independently. I am flexible to change and maintain a positive attitude and a determination to be the best that I can be. Authorized to work in the US for any employer
Work Experience
Credit Services Supervisor
US BANK
October 2003 to Present
Work each month to meet and increase monthly revenues monitoring efficiencies and quality assurance, monitoring calls to assure customer service compliance expectations are met. Creating monthly reports and scorecards to identify deteriorating trends or increase of productivity. promoting self motivation, coaching to departmental policies as well as regulatory and compliance guidelines. Working with individuals one on one to maintain and improve performance levels. Review and approve payroll. Build & manage Mosaix Dialer systems. Comply with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act for confidentiality of bank records. Implement departmental contests for motivation and improved production. Writing annual reviews. Responsible for monthly newsletter outlining departmental opportunity and achievements. Encouraging engagement being involved as a Green team member. Diversity Team member and Wellness Team Member.
Supervisor
uSBank - Portland, OR
October 2003 to Present
Responsibilities
Supervise a team of 8 to 10. Coaching my team to perform in securing payments. Negotiating payment plans. Processing timecards,assuring time is accurate. Tracking exceptions and keeping all team members accountable to actions while setting into action a plan for improvement. Accomplishments
Supervisor of the year - each month meeting goals and incentives in place. Skills Used
Maintaining a positive attitude. Being accountable to myself and my team. Always holding a professional and calm demeanor
Nat'l Accts Coordinator
Consolidated Freightways
June 1993 to June 2002
Managed and coordinated several large profiles of National and International accounts such as General Electric, Government of Israel, Pepsi and Philips Consumer to assure accuracy in freight bills according to traffic tariff, working in line with the rate audit group and 3rd party paying agents to meet delinquency goals and avoid losses. Tasks also included statement mailings, mail sorting, letter response, inbound and outbound collection call negotiations. Education
Transportation Ground Support
International Air Academy - Vancouver, WA
Language Arts & Drawing Techniques
Mt Hood Community College
High School Diploma in years and education
Sandy Union High School - Sandy, OR
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