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night manager, duty manager

Mumbai, Maharashtra, India
July 01, 2019

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Contact: +91-996*******



Hospital Administration

Patient Relation Management

Business Account Management

Global Finance Management

Sales & Business Strategies

Reporting and Documentation

Accounts Payable and Receivable

Compliance Management

ERP (SAP) Implementation Client Relation Management

Customer Retentions


Good in representing hospital during the night. Effective in providing leadership and support to all the members of the front office and enforces the hospital standards of excellence in all the areas supervised

Effective in building account plans with the business scope concerning details of the relationships and the revenue expected from such opportunities, as well as potential threats and weaknesses that need to be addressed

Recognized as a Best Performer in Transition Team, travelled to Canada (Toronto) for Process Training- Project- Marsh Insurance Brokers

Participated in sales planning, attended sales meetings, taken up on tough accounts, relationship building with potential accounts, and promoted customer retention programs in the outlet.

Managed vendor relations as well as timely and accurate processing of invoices, purchase orders, expense reports and payment transactions; focused on ensuring efficient processing (payment allocation, reconciliation and month-end reporting) of company receivables through SAP and timely collection in accordance to company policies

Skilful in developing reports, summarizing the company’s financial status in various business aspects and coordinating the preparation of tactical business plans, financial forecasts, and budgets


P. D. Hinduja Hospital & Medical Research Centre, Mumbai since Apr’18

Night Manager (Department- General Administration)

Key Result Areas:

1.Directing and oversee all hospital operations during the night to ensure patient satisfaction and safety.

2.Taking rounds to all hospital areas during the night.

3. Assisting the Emergency doctors and other hospital staff in handling irate or difficult patients. 4. Helping the Emergency staff in handling patient deaths and Medico Legal cases in the night. 5. Ensure smooth transfer out of patients to other hospitals in case of non-availability of bed. 6. Working closely with the support service departments to improve patient services and also foster cross departmental communication. 7. Participates in hazard surveillance and incident reporting. 8. Managing and monitoring activities of all employees in the hospital during the night making sure they adhere to the standards of excellence and to the guidelines set in the hospital policies and procedures and correcting where needed. 9. Working as a manager on duty for the hospital in the absence of the customer care staff dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise in the night. 10. Informing all concerned staff of activities and VIP arrivals as well as attend special requests from these patients in the gamut of hospital policies. 11. Attending VIP patients to the hospital in a friendly and helpful manner. 12. Escalate indiscipline observed from any of the staff during the night to their respective department Managers. 13. Acting as Incident Commander and Coordinator in case of the disaster.

14. Ensuring accurate completion of the daily night audit in a timely fashion. 15. To inform patient’s relative during transfer out regarding In-house Cardiac/Non-Cardiac Ambulance services. 16. Prepare night audit report and email to Sr. Manager & Chief Executive Officer (COO) Administration.

Dessange Paris Spa & Salon, Mumbai Sep’16-Apr’18

Business Account Manager


1. Developing, leading, and managing key account negotiations, as well as ensuring the company meets revenue-sales on a required scale. 2. Assured the client of the commitment and driving the delivery process by working collaboratively with the Delivery Managers in the Business Unit. 3. Assisted staff in work and design procedures to generate profitable sales in both existing and new business accounts. 4. Maintained excellent relationships with key customers in organization and prepare various vertical market strategies to enhance growth. 5. Handle day to day Cash, Cheque and Credit card transactions in the system and also was responsible for deposition of daily cash in the bank. 5. Convinced clients to renew expiring membership and inform them about new schemes launched. 6. Maintained portfolio for high profile clients and follow-up timely to renew their memberships. 7. Formulated reports on daily business status and sending it across to the business franchisors. 8. Attended weekly meeting with Marketing Manager & Business franchisors in order to discuss the areas of improvement. 9. Ensure processing of sales revenue in the system as per defined turnaround time and accuracy levels. 10. Responsible for Functioning reporting to Accounts Department. 11. Coordinating with other departments for smooth functioning of the Spa & Salon. 12. Helped the Front Desk Team in the Mumbai outlets in the absence of Spa Manager. 13. Achieved centre targets on annual membership packages sold to high profile clients.


Firmenich Aromatics Pvt Ltd, Mumbai Aug’12-Sep’16

Global Finance Officer

ABC Bearings Ltd., Mumbai Jan’10-Aug’12

Administration Executive

WNS Global Services Pvt Ltd., Mumbai May’06-Jan’10

Senior Customer Service Executive

Mercury Fitness Centre, Mumbai Jan’03-Apr’06

Front Desk Executive


Completed M.Com. (Part One) from Sydenham College of Commerce & Economics

Completed B. Com from Sydenham College of Commerce & Economics


MS Office-Computer Course from NIIT Computer Education


ERP 3- SAP (Finance & Controlling Module)

MS Office (Word, Excel & PowerPoint)

Internet Applications


Date of Birth: 6th October 1978

Languages Known: English, Hindi, Marathi, and Gujarati

Address: Siddhesh Deep Co-operative Housing Society, D’ Wing, Flat no 24, 2nd Floor, Cross Balaram Street,

Grant Road (East), Mumbai- 400008.

Contact this candidate