Dear Hiring Authority:
If you are looking for someone who is highly customer focused, builds the business by building people, and both a change catalyst and change agent, then we should talk.
Built an HR Architecture consisting of Business Partners, Centers of Excellence and HR Services that aligns HR Strategy to Business Strategy.
Led organization in becoming Employer of Choice and Best 100 Companies
To Work For.
Bolstered knowledge capital availability with focused Succession and
Talent Mobility ensuring a pipeline of qualified talent.
Proven ability to inspire, lead, and manage a multi-generation workforce and cultivate an inclusive environment among staff.
Implemented innovative On-Boarding process – UNDERSTANDING
OUR BUSINESS that supported a collaborative and feedback culture.
Increased key player retention by 33.23% and decreased Silo’s by 46%.
Leadership style that collaborates, persuades, and influences at all levels
of the organization.
Maintain a culture where attracting “best in class” talent is a key quality of successful leaders.
If these are the kinds of accomplishments you are looking for, I suggest we talk.
Dual Head Quarters Northern Virginia & South Florida: 571-***-**** • firstname.lastname@example.org • www.linkedin.com/in/catherinesiglobal
Visionary global leader driven to elevate and advance a business through organizational effectiveness and state-of-the art human resources management.
Results-oriented and collaborative. Persuade and influence teams to achieve goals. Effectively analyze, develop, and implement processes to maximize revenue. Focus on the highest level of service to all stakeholders.
Recognized for high energy, creativity, in-the-trenches approach, and strong communication skills. Able to work with all levels of an organization and create teams that make it happen.
6 Sigma “Master Black Belt,” “ISO 9002, CECP, CCP, CBP, RPP, WLCP, Employer of Choice Award – 2012. Certified National Mediator/Negotiator
Cultural Change & Integration
Union / Non-Union Environments
Mergers & Acquisitions
Government / Federal Contracting; Employee Law
Strategy Planning & Execution
Sales Team Development
Contract & Labor Negotiation
SI GLOBAL LLC; Dual HQ - Northern Virginia & South Florida • 2010 – Present
435MM Information and Technology Services for multi-industry organizations: healthcare, electric utility, hospitality, retail, insurance, banking, manufacturing, distribution, food & beverage, automotive, Department of Labor, Department of Defense, FEMA, Dept. of Treasury: US, UK, Russia, Australia, Europe, Middle East, Pacific Rim, Canada, South America.
Chief People Officer
Implemented competitive Health Savings Accounts – deceased premium $250K while maintaining quality
Established Performance Consulting Group – generated $1.3 million assisting customer organizations.
Built Talent Acquisition function that ensured 100% of new hires within 30 days; built pipeline of core positions.
Initiated an IMPROSHARE quality / incentive plan driving productivity by 40% - cross-functional savings- $500K.
Streamlined processes from top to bottom using Lean & Six Sigma methodology – saved 1.2M.
Created HR balanced scorecard with efficiency/effectiveness metrics – achieved $375K savings.
Ensured knowledge capital availability with succession / performance management strategy resulting in a 30% retention of key roles and a single year recruitment savings of $100K+.
Designed, developed, implemented performance-based procedures used as part of On-the-Job training process.
Established an executive long-term compensation plan that links risk with results.
Instituted Oracle HRIS for e-Benefits and payroll “one stop” source for updating and enrollment - increased turnaround by 85% and saved $375K.
Cut time to fill openings by 40%, turnover (20%), savings $200K with focused job analysis/evaluation and benchmarking of core competencies.
Established Talent Acquisition process that ensured timely and quality talent for organizational needs. Retention increase 54% as measured by end of the year assessment.
Conducted M&A due diligence and planned change efforts with a focus on cultural integration.
Slashed grievances and departmental conflict by 20% ($400K) with Alternative Dispute Resolution process.
Cut average cycle time from 20 to 8 weeks (55% on time delivery increase) by re-designing the order to delivery process. Cost savings of over $400K.
Catherine L. Caudell
571-***-**** • email@example.com • www.linkedin.com/in/catherinesiglobal
TEL-STAR COMMUNICATIONS, Reston, Virginia • 2003 – 2010
$3B domestic and international satellite communications infrastructure, engineering, manufacturing, and distribution organization. Grew organization organically and through M&A from 300 to over 6,000 globally. UK, Europe, Netherlands, Poland, Japan, Australia, India, China, Asia, Israel.
Vice President Human Resources, Administration & Facilities 2004-2010
Executive Director Human Resources (Talent Acquisition) 2003-2004
Reduced costs 25% resulting in a cost savings of $350K by conducting needs analysis to target cross-training of functional areas. Efforts increased job performance by 43% per performance management assessment.
Mediated sexual harassment law suit for a $500K+ savings without loss of personnel.
Developed comprehensive “on-boarding” of new hires leading to increased satisfaction rating (3 years) for cultural integration into organization from merely ‘good” to “excellent.” (Improved rating 3.2 to 8.9 – 10 being the highest.
Developed a Leadership Institute as part of the Corporate University that ensured a line of sight between Employee / Management Development, Performance and Succession Management. ROI decreased “turn” of key management positions by 35% and with savings of $375K.
Implemented skills-based pay that increased productivity by 43% with non-exempt turnover reduction of 38%.
Reduced safety occurrences 42% and worker’s comp 50% resulting in a $1M savings.
Implemented a Learning Center for career assessment / development, employee technical training, and Zenger-Miller and DDI certification. Utilized blended learning (CBT, On-Line, and classroom instruction)
Negotiated four successful labor contracts with over 7,000 AFL/CIO, CWM, IBEW workers.
Slashed costs 33%, saving $700K in health and welfare (401K) with the implementation of managed care options.
Redesigned HR processes to include a full range of metrics (KPI’s) to ensure value add of all human resource functions.
Implemented the Systems Approach to Training- SAT (analysis, design, development, implementation, evaluation) to ensure that all training was performance-based.
Executed Executive Level benefits (SERP) that increased management retention 25%.
THE DEMING INSTITUTE - Washington, D.C. • 1995 – 2003
A $750M Quality and Performance Improvement organization serving companies in: UK, Europe, Asia, US, Japan, South America etc.
Managing Director, Organizational Effectiveness and Human Resource Management
Spearheaded engagements with Kansai Electric, Florida Power & Light, Kroger, Ford Europe, Limited Brands, Paul Mitchell Systems, Toyota Int’l, Steel Works Singapore, Gloria-Jean Coffee, CIGNA, GE Aerospace, Dept of Energy, Dept. of Labor, FEMA, Sports Authority, Johns Hopkins, Jackson Memorial Hospital, Sloan Kettering, Tropical Shipping, Maersk, Lafarge Manufacturing, Covidien-Medtronic, Thales, Seagate.
Education & Professional Certifications
Ph.D. (completing 2019) Human Resource Management and Performance Technology, The University of Michigan. MA, Classical Studies, The University of Michigan; BA, Classical Studies, Barry University; Miami, Florida. Certified in: Harvard University’s program in Negotiations; National Mediator, Negotiator and Trainer
Juran Institute: (ISO 9002, Six Sigma, Master Black Belt, Quality Leader. Lean Enterprise Sensei (Shingijutsu, Japan); Certified Executive Compensation Professional (CECP), Certified Compensation Professional (CCP), Certified Benefits Professional (CBP), Work Life Certified Professional (WLCP); Human Resource Certification:(National Certification Institute), Lominger Architect Suite, PDI 360, Myers-Briggs (MBTI), Emotional Intelligence (EI), Certified in Healthcare Quality (NQCA), Certified Executive Coach.