EDUCATION

**** ******* **** ******

H.S Diploma

Culinary Teachers Assistant

PROFESSIONAL WORK EXPERIENCES

Ruffolo’s Special Pizza II Restaurant, Kenosha, WI ~ Customer Service / Carry out / Cashier

May 2019 - Present

Provide outstanding Customer Service in a fast-paced work environment, taking carry out orders / assisting customers with placing orders, cash handing, order prep and checking orders to insure accuracy.

Following Health Safety food handling and hand washing laws, regulations and precautions.

Shirl’s Drive In Restaurant, Kenosha, WI ~ Customer Service / Front &Window Operator / Cashier / Server / Food Prep

May 2019 – Present

Provide outstanding Customer Service in a fast paced work environment, taking and creating orders, assist customers in order selecting, cash / credit processing, order prep and checking orders to insure accuracy.

Cleaning and maintaining seating area.

Following Health Safety food handling and hand washing laws, regulations and precautions.

Shopko, Kenosha, WI ~ Customer Service / Front Desk Lead Operator

August 2017 – 2018

Greeted customers, assisted with price checking, sales, ShopKo rewards, and final purchases;

Cash handling, credit card transactions, balancing cash drawer, and dropping shift deposits.

Assisted, resolved, or reported directly to upper management, issues regarding: returns, product damage, theft, customer service, recognition, complaints or discrepancies.

Maintained a friendly, clean and safe shopping experience for the customers to promote Shopko's image and brand to ensure internal and external stakeholders expectations, and to ensure returning customers and promote customer loyalty to Shopko's brand.

Amazon Fulfillment Center, Kenosha, WI ~ Temporary Seasonal Fulfillment Associate

July 2016 – September 2016

Accurately scanned products into system before being sent out for packaging and shipment.

Increased scanning time to 500 items per hour to increase turnaround time and speed of production.

Communicated with site manager regarding: task assignment, time management /completion, error corrections, safety and compliance; or any additional questions or concerns to ensure productivity and quality standards were being met.

Maintained organization of: work station, tasks, job assignments, quality, and accuracy to ensure work flow and standards were being met; while minimizing work waste errors: damaged goods, and returned products.

TG’S Restaurant and Pub, Kenosha, WI ~ Dishwasher / Food Prep

August 2015 – July 2016

Worked in a fast-paced work environment, while complying with health and safety policies, procedures, regulations and codes in regards to state and local laws, as well as internal rules and policies.

Portion control, food preparation, storing, temperature controls, health sanitation, handwashing, stocking products and inventory.

Cross training and training / orientating new employees.

Mental Health Technician, Fond du Lac, WI ~ Personal Health Care Worker (PCW)

2016

State Certification

Medication Admin / CPR Certified

Assisted with daily activities, individual schedules, and or appointments.

Provided Personal Care assistance and Medication Administration as needed, Meal preparation, and overnight coverage to individuals within the community in an adult family home.

Followed all State, and Federal regulations, as well as any; internal rules, regulations, guidelines or training.

Jimmy Johns, Fond du Lac, WI ~ Customer Service / Food Prep / Server / Cash Handling / Front &Window Operator

2014

Provide outstanding Customer Service in a fast-paced work environment, assisted customers with placing orders via walk in service or drive thru, creating specialty orders, cash handing, credit card transactions, balancing cash drawer, and dropping shift deposits, order prep and checking orders to insure accuracy.

Following Health Safety food handling and hand washing Laws, regulations and precautions.

Skills

Proficient in Microsoft Word processing, PowerPoint, Data Entry, E-mail, and various Social Media programs.

Proficient in: cash handling: Cash register, calculator, fax machine and telecommunications

Proven Leadership abilities: Motivator, marketing, time management, prioritizing work tasks, and organizing processes.

oEffective Communication and listening skills

oEffective interpersonal and human relation skills

oTeam building

oCustomer Service / Relations

oAbility to take direction and adapt to change quickly

oTeam player /Critical thinker / Problem solver

oEffective complaint handling & resolution

Accomplishments

2016 Tremper High School Culinary Teachers Assistant

2014 Fond du Lac High School Girls JV Softball Team

2013 Volunteer for Fond du Lac Lakeside Clean-up Crew

2012 Woodworth Middle School President, founder and creator of Woodworth Middle School MERP Club (Marker Expo Recycling Program).

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