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Customer Service

July 03, 2019

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Personal details

Name:Salman Khalil Ebrahim




Date of birth:10/11/1989


Driving licenses:Available


To work in a challenging environment that maintains high professional standards, fosters personal growth, provides the opportunity for continuous learning and expects quality results.


Assistant Supervisor, Al Dhahrani Contracting Company.

Start work 2009 TO 2016

Acts as supervisor of other accounting staff in the absence of the Accounting Supervisor.

Assists with the preparation of routine monthly reports.

Reviews and prepares monthly summary of employee mileage reimbursements to be submitted to payroll for payment.

Custodian of petty cash fund.

Monitors accounts payable clerks daily entries, approves and posts daily batches.

Prepares and/or reviews journal entries.

Assists with the month-end and year-end closing process.

Maintain accounts receivable customer files and records.

Follow established procedures for processing receipts, cash etc.

Process credit card payments.

Prepare bank deposits.

Posts customer payments by recording cash, checks, and credit card transactions.

Purchase Officer, Up Town Gourmet,

START WORK JAN 2016 TO Oct 2017

Analyze price proposals, financial reports, and other information to determine reasonable prices.

Negotiate contracts on behalf of their organization.

Attend meetings, trade shows, and conferences to learn about new industry trends and make contacts with suppliers.

Meet with staff and vendors to discuss defective or unacceptable goods or services and determine corrective action.

Evaluate and monitor contracts to be sure that vendors and supplies comply with the terms and conditions of the contract and to determine the need for changes.

Maintain and review records of items bought, costs, deliveries, product performance, and inventories.

Work out agreements with suppliers, such as when products will be delivered.

Evaluate suppliers based on price, quality, and delivery speed.

Interview vendors and visit suppliers' plants and distribution centers to examine and learn about products, services, and prices. Gulfcx Company, Customer service.(project Aramex delivery unlimited)


Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Maintains financial accounts by processing customer adjustments.

Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Prepares product or service reports by collecting and analyzing customer information.

Contributes to team effort by accomplishing related results as needed. Purchase Officer, Bokhowa Group,

Direct contact / negotiation with supplier.

Review prices and products specification form and determine the best deal.

Create Purchasing Orders.

Report process of field material requisitions thru Bid / Evaluate / Award phase.

Expediting of committed purchase order, blanket purchase order administration for goods and services purchased, delivered to the jobsite of offsite storage location.

Reporting to the Field Procurement Manager for functional direction.

Project Expediting Supervisor for operational direction.

performs expediting activities at the jobsite to ensure the timely delivery of materials and equipment to meet project needs.

Responsible for the input and assessment of project job-hour and monetary budgets.

The Material Control will interface on a daily basis with their selected contractor, field engineering, project expediting, construction, field procurement and other departments as may be required. Education

BSC Account & Finance - Al-Ahlia University (2009 – 2016)

Diploma in CIPS ( procurement & supply operations)- Logic Institute (2018)

Diploma in LOMA (ALMI-Associate, life Management)-TAG ORG (2019)

Ahmed Al-Omran Secondary School – Commercial Studies (2004-2007)

Other certificate in Bahrain Training Institute & Berlitz Institute Personal features

Open minded and accept other people's points of view.

Willing to go the extra mile for the customer.

Able to work under extreme work pressures and long working hours.

Business driven, focused and hard working.

Effective team player with outstanding communication and interpersonal skills.

Advanced time management & capable in dealing with stress. Skills

Computer literacy:

SAP System

MS Office applications (Word, PowerPoint and Excel).


Arabic Native

English, speaking and writing.

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