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Manager Customer Service

Cheyenne, WY
June 28, 2019

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Ph. 307-***-****


Premium Retail Services Territory Manager (Present)

Provide retail merchandising coverage within a designated retailer and assigned territory; Partner with store management to execute successful, client-driven merchandising and sales activities; Proactively identify opportunities for our clients and share competitive knowledge, best practices and obstacles with Regional Manager; Complete all reporting in a timely manner; Engage in necessary communication to be successful including team calls and dynamic training programs and presentations.

Self-Employed, d/b/a Carry On Celebrations Owner/Operator (April 2009 – Present)

Actively participate in advertising and marketing, hiring and management of personnel, scheduling, light website maintenance, client relations and customer service, sales, purchasing and maintenance of equipment, public speaking and performance. Provide entertainment during weddings, school dances, private parties, “Movies at the Park,” karaoke, and at local bars and restaurants.

Sound Connection Assistant Manager

Provide support and management of sales and marketing, public relations, wedding coordination, and customer service. Provide performances and DJ services during .

Shari's Restaurant Assistant Manager

Brendan's Diamonds General Manager

Brendan's Diamonds Assistant Manager


University of Wyoming Political Science / General Education Courses

Laramie County Community College; Cheyenne, Wyoming Political Science / General Education Courses


Excellent customer service skills with over 30 years’ experience in sales and management

Effective and efficient manager with good understanding of job responsibilities

Confident with communicating with customers and clients via phone, email, or in person

Capable of running front desk, phones, and cash registers, as well as ordering and inventory systems

Understanding of safe work practices and able to lift at least 50 pounds

Proficient with computers and well-versed in a variety of programs

Able to prioritize tasks with good understanding of time management

Competent handling various administrative duties including filing, photocopying, faxing, mailing, etc.

Experience managing multiple financial accounts and transactions

Familiarity with maintaining and developing proper inventory procedures

Qualified and competent trainer for new employees with standard procedures

Strong desire to learn and task-oriented with excellent listening and communication skills

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