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IT Support Engineer

Location:
Qatar
Salary:
5000
Posted:
June 27, 2019

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Resume:

Curriculum Vitae

Partha Sarati Nag

BSc in CSE &

Diploma in Engineering

(Computer Science)

Doha Jadeed, Qatar

Mobile : +974********

E-mail : ac9pgd@r.postjobfree.com

Summary:

To obtain the position of IT Engineer performs In order to succeed in this role, the individual needs to possess superior knowledge of computers and attention to details maintenance on computers. Key tasks involved with this job include diagnosing problems, installing programs, repairing computers and programs, and upgrading the equipment and hardware as well as Networking, that will allow me to apply and enhance my skills of being a Computer Network & I desire to gain quality experience that will allow me to take full advantage of my knowledge in IT Expert. In addition, I am eager to contribute my creativity and hard work towards the success of your company and to the growth of the fast developing field of Technology.

Working Experience:

Worked as a IT Manager in Ambia Group, 07, Agrabad C/A, Chittagong, Bangladesh from 01/03/2005 to 09/06/2016.

Worked as a Assistant Manager IT & HR in Eastman Technocrafts Ltd. City Center, Motijheel C/A, Dhaka, Bangladesh from 01/10/2016 to 01/11/2018.

Worked as a Manager in Al Munasib Trad Cont & Services, Al Asmakh St, Doha, Qatar. Roles and Responsibilities:

To provide technical support (Level 1, Level 2) and if required involve Level 3 teams to get the issue resolved.

Responsible for diagnosing & resolving hardware, software & end users problems.

Answering incoming calls from clients, processing emails and logging calls.

Supporting all desktop IT Services including desktop PCs, laptops, IP telephony, meeting room video conferencing and office printing.

Configure and troubleshooting MS Outlook in desktops and Smartphones.

Record incident resolutions in the IT Help Desk tool.

Escalating and communicating in a timely fashion the status of major incidents and problems with IT and business stakeholders including executive management.

Liaison with Major Incident Managers to track high priority service related incidents, ensure root cause analysis, fault resolution, and delivered to avoid recurrence of issues.

Resolve issues according to the priority and within the agreed SLA.

Active Directory administration and Users & Group management on Windows server.

Following procedures/checklists and updating support documentation.

Configure, install, and image desktop and laptops for new users using WDS.

Developing the infrastructure and systems to meet the company’s needs.

Involved in the rollout of software updates and patches.

Identifying & reporting on the budgetary implications of IT projects and upgrades.

Perform routine backups & archival of files to assist with disaster recovery.

Trained, mentored and provided clear and concise direction to new employees. Cont’d page-02

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Coordinating with vendors for the supply and repair of computer peripheral systems. Communication with third party technical specialists.

KEO IT Asset maintaining and Logging to SharePoint.

Preparing weekly and monthly status report for senior leadership.

Developing New and Improving Existing Computer Based Technologies System & Solution.

Graphics Designing.

Maintain Web-Mail, Mail Server, Maintain HR Attendance, Payroll and IDM Software.

Webpage Development & Maintenance, SOP Software use & Maintenance. Skills:

Logging and processing support calls

Installing and configuring computer hardware, software, systems, networks, printers and scanners

Planning and undertaking scheduled maintenance upgrades

Setting up accounts for staff, ensuring that they know how to log in

Solving password problems

Talking to clients and computer users to determine the nature of any problems they encounter

Responding to breakdowns

Investigating, diagnosing and solving computer software and hardware faults

Repairing equipment and replacing parts

Supervising junior engineering and technical staff

Obtaining replacement or specialist components, fixtures or fittings

Checking computer equipment for electrical safety

Maintaining records of software licences

Managing stocks of equipment, consumables and other supplies

In-depth knowledge of hardware and software

Up-to-date knowledge of the latest IT and software trends

Strong customer service ethos

Ability to work well with people

Strong communications skills

Excellent organizational skills

Ability to quickly establish good working relationships with clients

Willingness to sometimes work unsociable hours

Patience

A logical mind

Enthusiasm for continual learning

Admin & HR Skills:

Office Management

Teambuilding & Supervision

Staff Development & Training

Policies & Procedures Manuals

Report & Document Preparation

Spreadsheet & Database Creation

Cost Effective Transport Manage

Accounts Payable/Receivable

Bookkeeping & Payroll

Records Management

Meeting & Event Planning

Inventory Management

Expense Reduction

Other Activities:

Car & Bike Driving, Play Cricket, Reading Newspaper, Listening Song & Watch TV etc. Cont’d page-03

Page-03

Academic Profile:

1. Degree : Bachelor of Science in Computer Science & Engineering Institute : Premier University, 1/A, O.R Nizam Road Chittagong, Bangladesh Group : Computer Science & Engineering

Passing Year : 2009

Duration : 4 Years

Result : 3.13 (out of 4)

2. Degree : Diploma in Engineering

Institute : National Institute of Technology, Chittagong, Bangladesh Bangladesh Technical Education Board

Group : Computer Technology

Passing Year : 2004

Duration : 4 Years

Result : 3.08 (out of 4)

3. Degree : Secondary School Certificate

School : Shakpura Model High School, Chittagong, Bangladesh Group : Science

Passing Year : 2000

Board : Chittagong

Result : First Division

Language Proficiency:

Bengali : Native Tongues

English : Written & Spoken Fluently

Hindi : Spoken only

Personal Details:

Name : Partha Sarati Nag

Father's Name : Late Sudhir Ranjan Nag

Mother's Name : Gori Nag

Date of Birth : 15th October 1984

Sex : Male

Marital Status : Married

Religion : Hindu

Blood Group : A (ve+)

Height : 5' 6"

Nationality : Bangladeshi

Mobile Phone : +974-********

E-mail : ac9pgd@r.postjobfree.com

Present Address : Doha Jadeed, Qatar

Permanent Address : Holding No. 213, Ward No.04, Village-West Shakpura, Post Office: Shakpura, Police Station: Boalkhali,

District: Chittagong, Bangladesh.

Declaration:

I hereby declare that, the above particular are true and authentic to the best of my knowledge. I strongly believe that I can give great service to your association. Sincerely Yours,

Partha Sarati Nag Date: 24/06/2019

Doha Jadeed, Qatar.



Contact this candidate