Partha Sarati Nag
BSc in CSE &
Diploma in Engineering
Doha Jadeed, Qatar
Mobile : +974********
E-mail : email@example.com
To obtain the position of IT Engineer performs In order to succeed in this role, the individual needs to possess superior knowledge of computers and attention to details maintenance on computers. Key tasks involved with this job include diagnosing problems, installing programs, repairing computers and programs, and upgrading the equipment and hardware as well as Networking, that will allow me to apply and enhance my skills of being a Computer Network & I desire to gain quality experience that will allow me to take full advantage of my knowledge in IT Expert. In addition, I am eager to contribute my creativity and hard work towards the success of your company and to the growth of the fast developing field of Technology.
Worked as a IT Manager in Ambia Group, 07, Agrabad C/A, Chittagong, Bangladesh from 01/03/2005 to 09/06/2016.
Worked as a Assistant Manager IT & HR in Eastman Technocrafts Ltd. City Center, Motijheel C/A, Dhaka, Bangladesh from 01/10/2016 to 01/11/2018.
Worked as a Manager in Al Munasib Trad Cont & Services, Al Asmakh St, Doha, Qatar. Roles and Responsibilities:
To provide technical support (Level 1, Level 2) and if required involve Level 3 teams to get the issue resolved.
Responsible for diagnosing & resolving hardware, software & end users problems.
Answering incoming calls from clients, processing emails and logging calls.
Supporting all desktop IT Services including desktop PCs, laptops, IP telephony, meeting room video conferencing and office printing.
Configure and troubleshooting MS Outlook in desktops and Smartphones.
Record incident resolutions in the IT Help Desk tool.
Escalating and communicating in a timely fashion the status of major incidents and problems with IT and business stakeholders including executive management.
Liaison with Major Incident Managers to track high priority service related incidents, ensure root cause analysis, fault resolution, and delivered to avoid recurrence of issues.
Resolve issues according to the priority and within the agreed SLA.
Active Directory administration and Users & Group management on Windows server.
Following procedures/checklists and updating support documentation.
Configure, install, and image desktop and laptops for new users using WDS.
Developing the infrastructure and systems to meet the company’s needs.
Involved in the rollout of software updates and patches.
Identifying & reporting on the budgetary implications of IT projects and upgrades.
Perform routine backups & archival of files to assist with disaster recovery.
Trained, mentored and provided clear and concise direction to new employees. Cont’d page-02
Coordinating with vendors for the supply and repair of computer peripheral systems. Communication with third party technical specialists.
KEO IT Asset maintaining and Logging to SharePoint.
Preparing weekly and monthly status report for senior leadership.
Developing New and Improving Existing Computer Based Technologies System & Solution.
Maintain Web-Mail, Mail Server, Maintain HR Attendance, Payroll and IDM Software.
Webpage Development & Maintenance, SOP Software use & Maintenance. Skills:
Logging and processing support calls
Installing and configuring computer hardware, software, systems, networks, printers and scanners
Planning and undertaking scheduled maintenance upgrades
Setting up accounts for staff, ensuring that they know how to log in
Solving password problems
Talking to clients and computer users to determine the nature of any problems they encounter
Responding to breakdowns
Investigating, diagnosing and solving computer software and hardware faults
Repairing equipment and replacing parts
Supervising junior engineering and technical staff
Obtaining replacement or specialist components, fixtures or fittings
Checking computer equipment for electrical safety
Maintaining records of software licences
Managing stocks of equipment, consumables and other supplies
In-depth knowledge of hardware and software
Up-to-date knowledge of the latest IT and software trends
Strong customer service ethos
Ability to work well with people
Strong communications skills
Excellent organizational skills
Ability to quickly establish good working relationships with clients
Willingness to sometimes work unsociable hours
A logical mind
Enthusiasm for continual learning
Admin & HR Skills:
Teambuilding & Supervision
Staff Development & Training
Policies & Procedures Manuals
Report & Document Preparation
Spreadsheet & Database Creation
Cost Effective Transport Manage
Bookkeeping & Payroll
Meeting & Event Planning
Car & Bike Driving, Play Cricket, Reading Newspaper, Listening Song & Watch TV etc. Cont’d page-03
1. Degree : Bachelor of Science in Computer Science & Engineering Institute : Premier University, 1/A, O.R Nizam Road Chittagong, Bangladesh Group : Computer Science & Engineering
Passing Year : 2009
Duration : 4 Years
Result : 3.13 (out of 4)
2. Degree : Diploma in Engineering
Institute : National Institute of Technology, Chittagong, Bangladesh Bangladesh Technical Education Board
Group : Computer Technology
Passing Year : 2004
Duration : 4 Years
Result : 3.08 (out of 4)
3. Degree : Secondary School Certificate
School : Shakpura Model High School, Chittagong, Bangladesh Group : Science
Passing Year : 2000
Board : Chittagong
Result : First Division
Bengali : Native Tongues
English : Written & Spoken Fluently
Hindi : Spoken only
Name : Partha Sarati Nag
Father's Name : Late Sudhir Ranjan Nag
Mother's Name : Gori Nag
Date of Birth : 15th October 1984
Sex : Male
Marital Status : Married
Religion : Hindu
Blood Group : A (ve+)
Height : 5' 6"
Nationality : Bangladeshi
Mobile Phone : +974-********
E-mail : firstname.lastname@example.org
Present Address : Doha Jadeed, Qatar
Permanent Address : Holding No. 213, Ward No.04, Village-West Shakpura, Post Office: Shakpura, Police Station: Boalkhali,
District: Chittagong, Bangladesh.
I hereby declare that, the above particular are true and authentic to the best of my knowledge. I strongly believe that I can give great service to your association. Sincerely Yours,
Partha Sarati Nag Date: 24/06/2019
Doha Jadeed, Qatar.