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Customer Service Medical

Upper Marlboro, Maryland, United States
June 27, 2019

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Julie Washington Street Address, Upper Marlboro, MD 20774 * 240-***-****

U.S. Citizen


More than 12 years of expertise as a Senior Accounting Technician/ Accounting Supporter III, with an additional 17 years of experience as a Human Resources Specialist.

A well-qualified, seasoned, and quick to adapt self-starter.

Technologically-savvy with advanced skills in multiple systems including PeopleSoft, Concur, ADP, EXTRA System, ERISCO System, and Employee Information System (EIS).

Adept at working efficiently in fast-paced, hectic environments with little to no supervision.

Thrives in team environments using strong interpersonal and communication abilities.



Senior Accounting Technician/ Accounting Supporter III (02/2006 – 09/2018)

-Recognized as a Subject Matter Expert and as the immediate point of contact for Disability Benefits and Payouts for ~30% of Fannie Mae employees; solely responsible for maintaining and updating Federal and State tax forms for 7K+ Fannie Mae employees daily; establish, maintain, review, and determine processing of expense reports for active/terminated employees.

-Audit and analyze the employee expense reports on a daily basis. Ensuring prompt reimbursement and compliance with the company’s policies and procedures.

-Coordinated with the travelers to set up and administer user profile within the Concur expense system.

-Accountable for compiling data/statistics used to calculate and disburse payroll; for assuring the confidentiality and security of records; for monitoring allocations of labor expenses; and for preparing payroll related payments.

-Reconciled transactions between the corporate cards, expense management software in the company accounting system.

-Assist in identifying and improving the process initiatives with Concur system integration and/or automations.

-Tasked with analyzing timesheets and inputting changes that affect net wages including exemptions and direct deposits.

-Back up for Special Pay; manually calculate final pay for employees terminating due to long-term benefits; administer new hire initial updates to the Payroll Department; and verify SOX compliance audit checks on key controls within Fannie Mae audit reviews.

-Complete routine clerical duties including typing, filing, faxing, copying, relaying messages, and giving assistance as needed to provide quality customer service; ensure payroll files are transmitted to outside service providers in a timely manner; and monitor provider’s performance and quality and follow up directly when there are issues.

-Safeguard that applicable payroll data is reported to Federal, State, and local agencies as required; administer taxes and other garnishments; and produce standard and ad-hoc reports.

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-Quickly and accurately respond to employee/management inquiries and as needed, complete the appropriate research and analysis needed to reconcile discrepancies.

-Administer the entire disability benefits and pay processes; the processing of all Fannie Mae employee’s tax updates; and garnishment wage processing.

-Complete biweekly and quarterly runs of the TAX10 reports; ACH reports; and confirm the Sure Pay file received biweekly by BOA.

-Ensure SOX Compliance audit checks on key controls with Fannie Mae.

-Administer new hire initial updates to the payroll department; manually calculate final pay to employees terminating due to long-term benefits; and create new hire file folders.

-During the bi-weekly confirm payroll week, verify data entries to the employee pay as required.

-In conjunction with HR, ensure that employee pay events including hires, terminations, benefits changes, overtime, and benefit deductions are captured in the payroll system for appropriate payout or deduction.

-Manage the employee payroll direct deposit process; maintain employee/new hire documentation including paper and scanned files; and process employee’s submitted expense reports using Concur.

-Selected Contributions:

-Saved the company significant resources by identifying overpayments.

-Created a more efficient filing system based on system generated /created file numbers instead of on the employee’s name.

-Consistently met deadlines during confirm payroll week.


Senior Human Resource Specialist (06/1989 – 02/2006)

-As the point of contact for HR department inquiries, addressed inquiries and answered questions requiring intermediate HR and policy knowledge regarding benefits, time-off, leaves of absence, talent acquisition, and compensation. When necessary escalated questions/issues that couldn’t be handled via first contact resolution, to other department staff.

-Cultivated and maintained strong professional customer service skills to ensure accuracy and timeliness in all employee interactions; communicated with all levels of employees throughout the organization.

-Charged with updating and maintaining HR records including processing workflow items and routing others for further review, often those of a more complex nature than what the HR Service Specialist position would handle.

-Inputted data for employee record changes through approval and routing of workflow within HR systems; updated employee files/records in HR systems to document personnel actions and provided information for payroll and reporting needs; and updated employee enrollments in elected benefit plans as a result of family status changes.

-Verified the accuracy/validity of employee data to meet all timeliness standards; helped resolve system problems, updates, and changes to the HR systems; and researched and recommended solutions as appropriate.

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-Accountable for administering employee dental and medical claims processing; administered the processing of healthcare and dependent care reimbursement accounts.

-Performed SOX compliance audit check on key controls and processed audit claims; administered employer’s leave program including, Short/Long-Term Disability, and FMLA Benefits; managed large case management/medical claims; and coordinated benefits for disabled and retired Associates.

-Ran monthly reports on FSAs; helped open and adjudication medical and dental claims; pulled accruals for the Flex Benefits plan.

-Transferred weekly files from the EIS; helped maintain the filing system; and ran the Check Production of processed claims.

-Accountable for administering the entire disability benefits and pay process.

-Generated reports from HR systems as needed for the department, and helped with other projects for the department, as assigned.


Coursework, Business Administration, 1983

Montgomery College, Silver Spring, MD

Medical Terminology Certification, 1989

George Washington University, Washington, DC



-Microsoft Word


-Word Perfect



-Employee Information System (EIS)

-Microsoft Excel/PowerPoint


-Medical Terminology, 1989

-Fundamental Payroll Certification I, 2010

-Fundamental Payroll Certification II, 2010

-Automatic Data Processing (ADP), 2015

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“I certify that, to the best of my knowledge and belief, all of my statements are true, correct, complete, and made in good faith.”

1.Coordinating various correspondence to all active judges, retired justices, retired judges and survivor annuitants.

2.Providing administrative support with preparation of retirement profiles for the Judges Benefits and Retirement Programs.

3.Responsible for preparing analytical reports and processing annual certifications.

4.Assisting the Judges Personnel and the Judges Retirement and Advisory Services Teams with responding to daily inquiries and supporting monthly processing as needed.

5.Assisting with administrative correspondence related to monthly payroll.

6.Processing Temporary Continuation of Coverage and Spouse Equity enrollments.

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