Customer Service Sales

CURRICULUM VITAE

Permanent Address: ****(*), Erumala Appupan Temple lane, Near

Creative Gardens, Karikakom, Trivandrum 695021,Kerala

Contact no:813-***-****

Emailid:*************@*****.***

Profile Summary

* Providing information and assistance to the flying public.

* Helping customers with flight reservations, itinerary changes if any

and baggage concerns

* Attracts potential customers by answering product and service

questions, suggesting information about other products and services,

* Opens customer accounts by recording account information

* Maintains customer records by updating account information

* Managing incoming calls and customer service inquiries

* Generating sales leads that develops into new customers

* Identifying and assessing customers needs to achieve satisfaction

Notable Accomplishment across the Career

* Customer Satisfaction appreciation

* Team Support

* Consistency of Performance

* Software skills of Microsoft Office &English DTP to the core

Diplomatic and tactful with both Professionals and non Professionals too

Organizational Experience

24 Nov 14 TO DATE - (AIR INDIA SATS, TRIVANDRUM

INTERNATIONAL AIRPORT)

DESIGNATION : CUTOMER SERVICE AGENT

Key Result Areas:

* Greeting the customer, identifying the passenger luggage and

conveying the extra charges in luggage if any

* Attend the customers, before, after and between flights

* Facilitate boarding and deplaning.

* Customer Problems and requirements

* Ensuring Ground handling and check ins

* Issuing tickets

Verifying passenger identification &printing boarding passes.

Academic Details

* Completed graduation

* +2,( Govt Boys School )

* SSLC ( Holy Angels Convent School, Trivandrum)

Additional Qualifications

* Completed diploma in Hospitality travel and Customer Service

( Frankfinn Institute of Air Hostess Training)

• Trained in Galileo &Fidelio

• Trained SITA Air India Reservation

Extracurricular Activities

* Enthusiastic in designing

* Music listener

* Interest in travelling and drawing.

PERSONAL INFORMATION

Name : Revathy A R

Father’sName : Ambili.M

Date of Birth : 05-02-1995

Martial Status : Single

Sex : Female

Religion / Nationality : Hindu / Indian

Languages Known : English, Tamil and Hindi

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