Customer Service Front Office

S. PREMALATHA

Email Id : **********@*****.***

MobileNo : 790-***-****

OBJECTIVE :

My objective as a Hotel Receptionist is to deliver excellent customer service at all times to the guests. I can fulfill this by greeting guests upon arrival with gusto, observing phone etiquette, ensuring smooth checking in and out of guests and managing room reservations and cancellations properly. Part of my objective is to promote the hotel s facilities to the guest in themost polite and informative way I can. Not only that, I will also ensure safety of the guests by communicating with them the safety procedures andservicestandardsof thehotel. I believe with these key strengths, I can achieve this objective.

QUALIFICATIONSUMMARY :

Post Graduation frommaster Of Artsin Socioloy (M.A) Graduation from bachelor ofArts in Socioloy (B.A)

InterfromKendriya vidyalayaSchool

WORKEXPERIENCE:

Alwin MemorialHigher Sec Scool - Receptionist ( 4 Years) IFB Francise ( VishakaEnterprices) - Receptionist ( 1 year ) February 2019 Current Experience

DanielSilver Oak Serviced Apartment HotelReceptionist. SKILLS PROFILE:

Admisniteredhotel activitiesand ensured optimal standards. Managed andensured smooth checkin andcheckoutof customers. Monitored all guest requestsand whenever required promotedall hotel facilities. Reconciled all invoicepayments andother cash activitiesin shift. Ensured compliance to all departmentpolicies andprocedures. Hands on experience in admisnitering frontoffice functions forluxury hotel Excellentknowledgeof variousreservationpackages for customers Ability to communicate with all internal and externalguests over phone Ability to pay attention to all guest requirements andtry to resovle queries RESPONSIBILTY :

Greetedall customerscoming to thehotel and over thephone pleasantly Supervised thearrival and departure of all guests coming into thehotel. Monitored all reservations as per theappropraite reservationprocedure. Adminsiteredall guests and allocatedroom to guests. Trained all frontoffice staff and monitoredperformances. Evaluated all guests payments and determined appropriatecredit checking procedures. Managed all queries comingfrom customersand provided appropraite reply. KEYSKILLS :

ADDTPCourse

ELT Trainee Professional.

PERSONALDETAILS :

Father Name : Mr Subramani. N

Address : No 2, Sarada garden, Agarammain road, Selaiyur, Chennai-73 Date of Birth : 01 Feb 1981

Sex : Female

Martial Status : Married

Nationality : Indian

LanguageKnown : English, Hindi, Tamil.

DECLARATION

I hereby declare that the informationfurnised above is true to te bestof my knowledgeand if selected I would apply my sincere effect forthewelfare of te Organization. Place : Chennai Yourstruly,

Date : S.PREMALATHA

Contact this candidate