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Customer Service Manager

Location:
Weymouth, Massachusetts, 02188, United States
Salary:
90 - 100,000K
Posted:
June 26, 2019

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Resume:

Charles E. Grato

SUMMARY:

Licensed Customs House Broker with expertise in the Code of Federal Regulations for US Customs (19CFR) and Food and Drug Administration (21CFR) and certified in Hazardous Materials documentation and handling

Skills:

Licensed US Customs Broker

Expert knowledge of the US Customs Harmonized Tariff Schedule

Expert knowledge of 19CFR (US Customs Code of Federal Regulations), including all free trade agreements, C-TPAT, Import/Export Compliance

Expert knowledge of 21CFR (US Food and Drug Code of Federal Regulations)

Demonstrated ability to optimize costs and increase value

International freight industry and customs clearance experience

Outstanding customer relations skills

Experience with all Microsoft applications (Excel, Word, Access, and PowerPoint)

PROFESSIONAL EXPERIENCE:

The Fountain Group – as a contingent contractor for Novartis Institute of Biomedical Research Inc. (NIBR) (18 Month contract position)

LCHB, Customs Trade Compliance Manager

March 2018 to Present

Providing daily direction to contracted Customs House Brokers and Non Contracted Brokers (FedEx, DHL)

Proper Import and Export Classifications of research compounds, Raw Materials and Laboratory purchased equipment (Harmonized Tariff and Schedule B classifications)

Responsible for Import and Export Compliance guidance to the Shipping and Receiving personnel.

Internal Customer Support and Guidance of Customer Service Groups on all aspects of Import Export Procedures and processes

Metrix Management for all Logistics, Import and Export activities, freight payment, auditing etc.

Shipping & Receiving, management of employees to ensure compliance with Export, ITAR, and C-TPAT regulations

Redevelopment of and maintenance of Internal Import Trade Compliance Programs

Providing guidance to internal Customers (Research & Development, Scientific Engineering etc.)

Microsemi Frequency & Time Corp (FTD), Beverly, MA

LCHB, Global Trade and Compliance Manager, Logistics Manager

July 2015 to March 2018

Responsible for Import and Export Compliance, Shipping and Receiving and Stock Room activities in the Beverly Ma Frequency & Time facility

Proper Import and Export Classifications of Manufactured and (Purchased) Raw materials (Harmonized tariff and Schedule B classifications, ECCN Classification)

Export License Maintenance, submission of Export Licenses, CCAT’s for FTD locations

Provide direction to contracted Customs House Brokers and Non Contracted Brokers (FedEx, UPS)

Maintenance of Internal Trade Compliance programs

Internal Customers/External Support and Guidance of Customer Service Groups in all matters of Import/Export Compliance

Logistics Management, including management of all Freight quotes, Logistics Contracts, RFQ processing.

Metrix Management for all Logistics, Import and Export activities, freight payment, auditing etc.

Shipping & Receiving, management of employees to ensure compliance with Export, ITAR, and C-TPAT regulations

Stockroom, management of Employees to ensure all stock levels are properly maintained and stored, daily cycle counts are completed and are up to date

EMO Trans, Inc., Boston, MA

LCHB, Customs Trade Compliance Manager

February 2014 to July 2015

Acting offsite contingent for EMO Trans Customers, tending to the internal needs of major Customers, covering all Import Export Compliance issues, providing guidance while collaborating in the development, implementation and maintenance of account specific Import/Export Compliance programs.

Proper Import and Export Classifications of Customer products (Harmonized tariff and Schedule B classifications)

Auditing and maintenance of all Free Trade Agreements. (NAFTA, AUSFTA, etc.)

Direction of contracted Customs House Brokers and Non Contracted Brokers (FedEx, UPS)

Creation of and maintenance of internal Trade Compliance programs

Internal Customer Support and Guidance of Customer Service

Boston Scientific Corporation, Quincy, & Natick MA

LCHB, Import Export Compliance Supervisor

2003 to 2013

As Import/Export Compliance Supervisor, the position required daily interaction with leadership team and management in collaboration with Supply Chain, International Distribution, Customer Service and Global Transportation and Logistics management

Proper Import and Export Classifications of Customer products (Harmonized tariff and Schedule B classifications, ECCN Classification)

Provide direction to contracted Customs House Brokers and Non Contracted Brokers (FedEx, UPS)

Collaborated with Regulatory and International Legal teams, for the development, implementation, and maintenance of Boston Scientific’s Import/Export compliance program.

Routine Maintenance of Internal Trade Compliance programs and all SOP’s related to Import Export Compliance

Internal Customer/External Support and Guidance of Customer Service in all matters of Import/Export Compliance

Achieved cost savings on a yearly basis by reducing the cost of US Customs entry fees and Customs House Brokerage fees by combining airfreight bills during the entry process.

Innolog Logistics Corporation, McLean VA

Logistics Operations Supervisor

2002

Multifaceted (9-month Contract) position with Innolog Logistics Corporation (a third-party vendor for Lockheed Martin) as a Logistician Operations Supervisor, providing technical support for the TSA (Transportation Security Administration) in Logan International Airport, TF Green International Airport, Bradley International Airport and Hanscom Airfield.

Team/task leader of staff members in operations, providing guidance and direction to lower level staff, supply management, and database/MIS applications.

Provide technical skills and execution of screening operations for each airport location.

Support logistical management systems and scheduling tools.

Develop and contribute to tracking and status reports.

Administered instructions on project objectives, complex features, and approved solutions supporting airport security. Support requirements such as facilities, personnel, safety, as well as maintenance (as necessary).

Providing direct and indirect support to the federal representative, our customers, Mobile Screening Force (MSF), and Permanent Screening Force (PSF) at the airports

Oceanair Inc. Revere, MA

Import Operations Supervisor

1999 to 2002

Responsible for all aspects of Import operations, compliance monitoring, and problem solving

Coordinating a department of 15 employees in a fast paced, quick decision-making environment

Providing guidance and direction to staff under my supervision, while providing direct and indirect support to upper management

Advising on troubleshooting techniques

Administering job training policy awareness to all new employees

Handling the everyday needs of customers, tracing and tracking of their freight, US Customs clearances to dispatch and delivery of goods.

Oceanair Inc. Revere, MA

Import Analyst

1992 to 1998

Supported Import analytics and Customer Service operations

Clearing a wide range of commodities through US Customs for major corporations in the New England area

Leveraging knowledge of US Customs Regulations and US Customs Tariff Classifications for numerous commodities

Managing distribution and delivery of merchandise to customers via various transportation companies after the clearance process had been completed

EDUCATION & TRAINING:

Harmonized Tariff Schedule and 19CFR (Code of Federal Regulations) Curriculum

1995 to 2004: (present) (continuous training to keep up with ever changing regulations)

Boston, MA

Mary Wright, Counselor of Law (Specialist in US Customs Law)

Steven Leahey & Martin Ward Attorneys at Law (Specialist in US Customs Law)

Courses A+, Net+, Microsoft Certified Administration (MSCA), 2002

Hendriks Institute, Woburn, MA



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