Customer Service Sales

CURRICULUM VITAE

Gopal Prasad Dhamala (Bimal)

Doha Qatar

Contact No - +974-********

Email: ************@*****.***

Skype: kbimalg123

JOB PURPOSE:

To deliver highest level of customer service and sell, up sell and increase average basket size by add on sales to ensure store objectives of customer service, and sales targets are achieved. To handle cash and credit transactions following company policies and procedures for the purpose of ensuring excellent customer service. To assist store manager in managing day to day store operations by implementing company business objectives, policies and procedures, and commercial performance for the purpose of achieving store objectives.

HIGHLIGHTS/ SKILLS:

Retail Sales / Retail Store In charge

Marketing and Promotions

Customer Service

Cashiering/ S.O.P. Files

Consultative Selling

Visual Merchandising (VM)

Inventory Management/ Stock Controller

Team Management / Monitoring and Evaluation

Administration/ Back office

Language competencies: Nepali (Native), English (Native) and Hindi (excellent)

ACADEMIC QUALIFICATIONS

DEGREE

BOARD/

UNIVERSITY

INSTITUTION

PASSED

YEAR

S.L.C

S.L.C. Board

Shree Mahendra Higher Secondary

School, Itahari-2, Sunsari

2005

Second Division

+2/ I. Com (Intermediate)

HSEB Board

Sushma Engreening College and

Godawari Vidya Mandir, Itahari- 1

2007

Second Division

B.B.S (Bachelor’s)

Trivuwan University

Janta Multipal College, Itahari-1

2009

Second Division

WORK Experience:

Company: Gulf Marketing Group (GMG) (Columbia Sportsware Company)

Our related Brand: Nike, Adidas, Timberland, Columbia, The North Face, Puma, Vans, Reebok etc Multi Brand

Store Incharge at Retail : July 2016 Present Qatar

KEY ACCOUNTA BILATIES:

Sales Targets

plan and assign clearly understood daily sales targets to store collegues and provide supports as and when required to ensure store sales tragets are achieved.

Commerciality

track and evaluate brand sales performance, research market trends and competitor trading activities to identify critical business factors and propose action plans to increase sales and profitavlity.

Customer service

promote a culture of excellent customer service, leading by example on the sales floor to ensure customer queries and complaints are addressed resolved efficiently and only relevant customer complaints are escalated to the customer service Department.

In store promotions and Visual Merchanding

implement in store promotions by ensuring price changes and visual merchandising are carried out effecetively as per the brand guidelines.

Learning and Development

Take initiative to train and develop store colleagues and coordinate with Training Deportment to ensure staff training needs are met.

Identify star performers and develop their skills to ensure effective succession planning is place.

Stock Managment

Co-ordinate with brand management and distribution centre on stock deliveries, defective items, recalls and pullouts ensure store has correct stock levels to maximize sales opportunities.

Loss prevention (LP) and Audit

establish due diligence to ensure store colleagues are complying with all the contents of the one files and the SOP Files assits Audit and Loss Prevention team in carrying out annual stock take and spot check

Policy Compliance

Manage store standards and health & safety procedures to ensure store is in compliance with all operational policies, procedures, practices and corporate dirsctives.

General Administration

Monitor store colleagues time and attendance to ensure compliance with the Biometric Attendance system and to ascertain weekly attendance submission to the payroll function.

maintain stores colleagues personal hygiene and groomin standards and address disciplinary issues to ensure smooth store operations.

WORK Experience:

Company: Gulf Marketing Group (GMG) (Sun and Sand Sports Company)

Our related Brand: Nike, Adidas, Timberland, Columbia, The North Face, Puma, Vans, Reebok etc Multi Brand

Senior Sales Associate/ Customer Service at Retail : July 2015 – June 2016

KEY ACCOUNTA BILATIES:

Selling

Increase sales by cross-selling, up-selling across all areas of the sales floor including fitting rooms to ensure individual and store targets are achieved.

Greet customers

Welcome and greet customers with smile and acknowledge the presence of other customers while serving a customer to ensure every customer entering the store is professionally attended to.

Customer service

Give attention to the buying signals of customers and make him / her available to handle customer queries and complaints to ensure excellent customer service is delivered and direct them to the cash counter for the purpose of closing the sales.

Product knowledge to increase sale

Use product knowledge to explain features and benefit.

Benefit of the product to satisfy and convince the customers.

In store promotions

Keep up to date knowledge of competing products, track of new arrivals, best sellers and sales promotions in the store to ensure customers are informed on active sales promotions going on in the store.

Grooming and housekeeping

Maintain high standards of personal hygiene and assist in housekeeping to ensure full compliance of store standards.

Loss and prevention (LP)

Inform store management of any incident related to theft and / or any irregularity in the store to ensure store assets are protected with due diligence, and to ensure stock loss in minimized.

Support in carrying out store operations

Provide support and assistance to carry out other tasks like stock counts, price tagging, etc. to achieve store objectives.

WORK Experience

Cashier/ Sales Associate: July 2008 to 2010 May till date with Health Product Company & Health Care Product Sunsari and Kathmandu, Nepal

Senior Cashier: 2013-03-15 to 2014-08-09 till date with Doosan Heavy Industries & Construction Co. Ltd. of Al-Khalij power plant project North Africa (Libya)

KEY ACCOUNTA BILATIES:

Customer service

Greet customers with smile to ensure excellent customer service is delivered to all customers in a timely manner. Promote add on sales at the till point and ensure proper currency denominations are available.

Processing cash/ card Transactions

Process transactions efficiently, key in mode of payment, currency and inform customer about exchange rates before the transaction. Match signature on credit card with that on the receipt to ensure details and amount are entered correctly.

SOP Compliance

Process exchange/ refund on receiving original receipt to ensure vigilance and that exchange/ refund is given to the right customer.

Follow company SOPs to process cancelled cash memos, discounts given to the customers, maintaining cash counter housekeeping standards to ensure 100% compliance.

Product Handling at the cash Till

Scan and count product, remove hard tags, and inventory of bags and stationary to ensure transactions are processed efficiently.

Shift end Reports

Prepare and print shift end and end of the day reports covering total sales, cash & credit transactions summary, cash handover and Daily Sales are tallied.

Support in carrying out store operations

Provide support and assistance to other floor colleagues to achieve store objectives.

WORK Experience

Senior Sales Associate/ Cashier: July 2010 to 2011 August till date with BigC branches in Bangkok, Thailand.

Supervisor at Retail: October 2011 to 2013 January till date with Global Retail company in kula Lumpur, Malaysia

JOB CONTEXT:

The efficiency of this position is critical for ensuring protection of company’s interests, credibility and integrity with respect to the customer service.

Having 7 days a week operational activities it is critical to be exceptional in managing self and work under extreme pressure in a highly dynamic environment with extended work hours on weekends and / or during public holidays.

Personal Details:-

Name: Gopal Prasad Dhamala (Bimal)

Permanent Add: Betenii-3, Okhaldhunga

Temporary Add: Itahari-2, Sunsari M_Status: Married

Date of Birth: 2048/06/16 (1991/10/02 Nationality: Nepalese

Father Name: Lekhraj Dhamala Gender: Male

Languages Known: English, Nepali & Hindi Religion: Hindu

E-Mail: ************@*****.*** Heights: 5.8

Skype ID: kbimalg123 Passport No: 05774753

Phone: +974-******** Date of Issue: 01-Jan-2012

Date of Validity: 31-Dec-2021

Technical Qualification:

Course

Institution

Year

Duration

Windows Application

MS – DOS, Word

MS – Excel

MS – PowerPoint

Online Computer centre Pvt.Ltd.

Itahari-24, Sunsari

2005

3 months

Hardware/ Software

Aakriti Computer HW/ SW Training, Itahari-1, Sunsari

2008

1 Year

Photoshop

Graphica computer Training Institute, Itahari-1 Sunsari

2009

6 months

Accountant Package

Graphica computer Training Institute, Itahari-1 Sunsari

2010

9 months

Declaration

I, the undersigned certify that to the best of my knowledge and belief, this resume correctly describes my qualification, my experiences and myself. I understand that any wilful misstatement described herein may lead to my disqualification or dismissal, if engaged.

Contact this candidate