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Customer Service Representative

Pickett, Wisconsin, 54964, United States
June 21, 2019

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Christine Kay Jensen

**** ******** ****

Pickett, WI 54964

Summary of Skills:

• Over 11 years of call center experience

• Customer service Representative III

Related Experience:

On October 01, 2018, I started a new Job with Anthem Blue Cross and Blue Shield. Now my title is: Clerk I-I work with Applications, Disenrollment’s, Send letters to Members, other related tasks.

Anthem Blue Cross and Blue Shield Insurance Fond du Lac, WI Customer Service Representative III February 2008 – Current

• Respond to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.

• Analyze problems and provides information/solutions.

• Operates a PC/image station to obtain and extract information; document information, activities and changes in databases.

• Thoroughly documents inquiry outcomes for accurate tracking and analysis.

• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

• Researches and analyzes data to address operational challenges and customer service issues.

• Provides external and internal customers with requested information.

• Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.

• Uses computerized systems for tracking, information gathering and troubleshooting.

• Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.

• Seeks, understand and responds to the needs and expectations of internal and external customers.

• Required to meet department goals for quality, adherence and timeliness. Glacier Dental Oshkosh, WI

Office Assistant and Front Desk Associate September 2006 – February 2008

• Answered phones to make appointments and assist with questions.

• Assisted with claims.

• Assisted with selling dental plans to customers. System Knowledge:

• Central Filenet

• Medisys

• Blue 2 for claims

• Blue Web

• I-Health


• Marx


Additional Information:

While working at Anthem Blue Cross and Blue Shield I have mastered my customer service skills. I pride myself on being a very friendly person, who is very knowledgeable in my field. I thoroughly enjoy being able to help customers with their inquiries and concerns. I am able to navigate systems easily, once learned. I am eager to venture outside of my comfort zone and learn something new.

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