Pleasanton, CA DHRUVA KUMAR PUNTAMBEKAR ac9nl0@r.postjobfree.com

925-***-**** (C)

Passion: Deliver best results for customer experiences with expertise in SW, HW products & services. Verticals Expertise: Energy, healthcare, enterprise security software, construction materials, consumer electronics. CERTIFICATIONS: PMP, Six-Sigma Black Belt, Certified Scrum Master (CSM) CORE COMPETENCIES: PROGRAM / PROJECT MANAGEMENT

Cloud (SaaS) Deliverables

Program Governance and Control

Customer Experience

Risk Management

Cross-functional Leadership

Data Science

Quality Systems

Real time Actionable Reports, Dashboards

Agile, Scrum Methods

Negotiations & Conflict Management

Change Management

Operational Excellence

MAJOR WINS:

Migrated customer experiences from Lotus Notes platform to O365 on MS cloud (SaaS).

Implemented chat / e-mail tool (SaaS) for Web Security division with improved user experience with better visibility to customer history, comprehensive inventory of chat links / URLs.

Improved security via SSO, permission sets, replacement of competitor SSL certificates, cross functionally, at Symantec resulting in project delivery on time (2 weeks ahead of Oracle Live-Help EOL) and on budget.

Created objectives and key results (OKRs) of project management to implement payroll software system for enterprise level consistency in payroll BPM, productivity gain by resource optimization

Closed the upgrade, customization of PLM tools with a global cross functional team, improving potential $1.2B

(billion) in sales revenue in Europe by closing compliance to RoHS regulations.

Led a cross-functional team and managed procurement of SPC software for process control, integrated with proprietary EDSS for evaluation of KPIs resulting in productivity improvement of 30%.

Drove procurement lifecycle (created RFPs, RFQs, IFBs), installation, release of hardware tools for development of process applications for LED products, with global deployment, 1 month ahead of schedule & within budget,

Initiated and closed project enhancing MES / SPC / EDSS software features to fix defects / bugs, improve efficiency of data extraction, and analysis, on time and 8% under budget. EXPERIENCE

KELLY SERVICES, PLEASANTON, CA 02/2019 – 04/2019

Short-term assignment at a start-up. Drove software engineering teams to close software engineering documents

(SRS, SAS, SDS, etc.).

PG&E, SAN FRANCISCO, CA BPM Expert, Enterprise Records & Data Science Group 06/2018 – 01/2019

Minimized risks & costs for responses to external requests for data (physical & electronic)

Closed Objectives and Key Results (OKRs) & legal hold notifications.

Documented ERIM support workflows/processes for Operations, preservation and collection of data & information (records and non-records), and legal hold notifications.

Collaborated and closed strategy / roadmap discussions for 2019 and beyond with cross functional teams.

Developed project plan, project org. and RACI charts with buy-ins from Enterprise Leadership Team.

Tracked, resolved, and reported real time progress, issues, risks for actionable results, through dashboards. KAISER PERMANENTE, PLEASANTON, CA Sr. Project Manager 08/2016 – 06/2018

Closed technical security features on HCM Cloud project, migrating teams from Peoplesoft to Oracle Cloud HCM.

Remediation / migration of Vignette Image Capture servers from Windows 2003 to Windows 2008.

Upgraded WebSphere Application Server from v7.0 to v8.5.5 due to end-of-life support.

Closed Office 365 migration / deployment on MS cloud for enterprise users. Closed analysis of user profiles, mailboxes, app analysis for legacy Office tools, in sync with release management.

Tracked issues, risks, metrics, took corrective & preventive actions, drove results on a regular cadence.

Resolved issues post deployment, partnering with ServiceDesk / HelpDesk, Virtual Support, Technical groups. SYMANTEC CORPORATION, Mt. VIEW, CA Program Manager, IT Business Partner 07/2015 – 03/2016

Led project life-cycle migration of data quality workflow from FirstLogic to Informatica (IDQ) across datacenters.

Synchronized & replaced cloud-based (SaaS) Oracle Live-Help chat/email tool with cloud-based (SaaS) Moxie’s tool for Web Security business group, cross functionally, using a hybrid Waterfall and Agile / Scrum methodology.

Proposed migration of SOD to Enterprise SFDC CRM system for effort and cost estimation.

Proposed strategic roadmap of projects for executive management including budget estimates for FY 2017.

Transitioned program to migrate ownership of support for Applications, Middleware, and Databases, from HP to Symantec, tracking costs, resources, staff augmentation, budget forecasts, reporting to exec teams, escalations. DKP CONSULTANTS INC. 06/2014 – 06/2015

Client: CALPORTLAND, GLENDORA (So. Cal), CA Project / Program Management Consultant (Contract) Program: Implemented version (2.06) of proprietary web-based enterprise payroll software across western US sites.

Planned resources, communication, risk assessment for payroll SW at acquired team for on-boarding sync.

Managed collection and configuration of master data in payroll software & SAP HCM module, tracked issues.

Managed infrastructure changes and procurement of hardware in collaboration with IT. AGILENT TECHNOLOGIES Project Manager 11/2012 – 03/2014 Project: Upgrade & Customization of MatrixOne / Enovia PLM web-based enterprise application software & interface to boundary applications Oracle ERP, custom PLM Bridge App, CAD Data Store.

Led project life-cycle for testing, documentation, deployment, infrastructure for implementation & support.

Collaborated seamlessly with cross-functional teams across Asia Pacific, EMEA, USA for solution delivery

Developed a Master Data Management strategy to flow data from Oracle ERP, Supplier, Contract Manufacturer, and ROHS compliance data in and out of Enovia.

CONTRACTOR/CONSULTANT 01/2012 – 10/2012

Managed project of process transfer to stakeholders in a start-up company.

Process analysis, evaluation of process & supplier metrics in a start-up company. PHILIPS LUMILEDS, SAN JOSE, CA Sr. Project Manager 03/2010 – 12/2011 Project: Customized MES software to scale across cross-functional teams for LED product using Agile / Scrum. WESTERN DIGITAL CORPORATION, FREMONT, CA Project Manager 2004 - 2009 Program: Procurement, implementation of new SPC software across the enterprise and integration with MES / EDSS

(proprietary Electronic Decision Support System).

Project: Procurement, installation of hardware tools, qualification, and characterization of processes on the tools, and transfer to Operations. Used a hybrid of Waterfall and Agile / Scrum methodology. ULTRAPHOTONICS, FREMONT, CA Project Manager 2002

Project: Installation of key systems / tools used to develop optical component products in this start-up company. TECHNICAL SKILLS

Languages: UNIX, SQL

Software: MS Project, MS Word, MS Excel, MS Power Point, MS Visio, MS SharePoint, MS Teams, SAP R/3 (MM), SAP APO (Demand Planning, Supply Network Planning), Oracle ERP, Salesforce.com, JIRA, Rally, PPM, HP ALM / QC, Statistical tools JMP, Minitab

Methodologies: Waterfall, Agile / Scrum, SDLC, DMAIC Six-Sigma PROFESSIONAL COURSES

Six-Sigma Methods, Marketing Principles, Managing for Results, Conflict Resolution, Presentation Skills, Time Management, Agile / Scrum

EDUCATION

M. S. in Industrial Engineering, Arizona State University, Tempe, AZ B. S. in Mechanical Engineering, Osmania University, Hyderabad, India

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