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IT Desktop Support

Charlotte, North Carolina, United States
June 22, 2019

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***** ********* **. *********, ** 28277

Phone: 347-***-****


A solutions focused and self-directed IT professional offering years of extensive experience fulfilling roles in IT Desktop/Network Support. Expertise in Microsoft Windows environments and network administration. Strong technical troubleshooting with proven knowledge in solving end user computer and networking issues. Successfully executing desktop PC rollouts and upgrades, as well as delivering direct support to end users. Experience

American Honda Finance Corp, Charlotte, NC June 2019 IT Computer/Network Support

Installed new hard drives on laptops and backup and restored computer data. Upgraded computers to operating system Windows 10. Shari's Berries, Charlotte, NC May 2019

IT Support

Provided technical support for printers.

AmWINS Group Inc., Charlotte, NC April 2019

IT Desktop/Network Support

Deployed and setup desktop pcs and computer peripherals. The Charlotte Observer, Charlotte, NC 2017 to 2018 IT Desktop/Network Support

Provided support of desktop pcs, laptops, Microsoft surface pros, iMacs and MacBooks.

Installed and setup VoIP Avaya 9611G phones on users’ desk. Migrated computers OS to Microsoft Windows 10.

Performed Microsoft Windows active directory user account management. Configured company email accounts for users on various types of mobile devices. Santander Bank /Sovereign Bank, New York, NY 1996 to 2016 IT Desktop/Network Support

Supported daily system operations; which included troubleshooting, upgrading hardware and software on desktop pcs, laptops, and configure printers on the network.

Performed windows active directory account maintenance by managing user accounts and giving share & security level permissions on network servers. Monitor hard drive space on servers.

Provided maintenance on Microsoft exchange email servers, by creating email accounts and troubleshooting end user email issues. Monitored & supported client/server connectivity issues to the network. Responsible for installing and updating banking software on workstations & giving support to traders' pc's with financial applications such as: Bloomberg, Reuters and other trader applications.

Installed software, updated hardware and resolved technical issues. Set up the bank’s email accounts for users on various types of mobile devices

Used ticketing systems to manage and process pending issues. Morgan Stanley/GCS, New York, NY 1991 to 1996

Computer Technician

Performed routine maintenance on various types of computer equipment. Evaluated and resolved computer software and hardware problems. Installed & configured Server’s, Workstations & network printers using Novell Netware.

Used ticketing systems to manage and process pending issues. Provided on- call support for critical is

ADP (Automatic Data Processing), New York, NY

Computer Field Service Technician

Diagnosed and repaired computer mainframe systems. Performed maintenance on various types of computer mainframe equipment. Provided onsite IT Support to clients.


TCI College of Technology, New York, NY. Associate of Applied Science, Computer Networking Technology learned to provide technical support for PC workstations in variety of settings. Trained on designing, installing and supporting information systems in a computing environment.


Microsoft Certified Systems Engineer, MCSE, New York, NY. Certification on Microsoft Windows operating system, related desktop systems, Networking, and Microsoft servers.

Cisco Certified Network Associate, CCNA, New York, NY. Certification program in computer networking developed by Cisco Systems. Certified Novell Engineer, CNE, New York, NY.

Certification to install, maintain and support Netware systems and other server or hardware infrastructure on networking systems Training

Microsoft Windows SharePoint Services and Portal Server, New York, NY. A portal- based platform for creating, managing and sharing documents and Customized Web services.

Manage & Administrate Microsoft Windows Active Directory, New York, NY. Provides a single point of access for system administration, management of user accounts, clients, servers and applications.

Configure & Manage Microsoft Windows, New York, NY. Novel Netware Network Administration Courses, New York, NY.

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