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Executive Assistant Customer Service

Location:
Rawdat Al Khail, Qatar
Salary:
4000
Posted:
June 18, 2019

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Resume:

RACHEL VERA DUEÑAS GUTIERREZ

Madinat Khalifa South, Doha, Qatar

**** ****

ac9mwz@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

Extremely dedicated, organized, and team oriented. Outstanding customer service, communication, and interpersonal skills. Highly adept at assisting co-workers and customers utilizing best practices. Detail oriented, strong organizational skills with ability to carry out tasks with minimal supervision

Proficient in Microsoft Office (MS Word, MS Excel & MS Outlook)

Language Skills: English: fluent (speaking, reading, writing); Portuguese: fluent (speaking, reading, writing); Spanish: basic (speaking, reading, writing); Japanese: basic (speaking); Arabic: basic (speaking)

WORK EXPERIENCE:

Legal Executive Assistant February 2013 – March 2018

Ocampo Cabral Cabrera Law Office, Batangas City, Philippines

Duties & Responsibilities:

Responsible for executing high-level executive tasks

Prepared confidential and sensitive documents as assigned by legal Counsel

Performed numerous administrative duties such as managing conference and meetings, taking minutes at meetings, proof reading documents, email correspondences, greeting and receiving clients, routing incoming callers to appropriate executive, filing and organizing legal documents

Supervised and trained administrative clerks

Coordinated office management activities

Determined matters of top priority and handle accordingly

Managed information flow in a timely and accurate manner

Organized and maintained the office filing system

Assisted in preparing office budget

Planned events and volunteer activities

Coordinated travel arrangements; prepared itineraries; compiled and maintained travel vouchers and records

Operated office equipment, such as photocopy machine and scanner

Senior Cashier January 2011 – January 2013

Wanam sa Bukid Restaurant, Batangas City, Philippines

Duties & Responsibilities:

Managed transactions with customers using cash registers

Collected payments whether in cash or credit

Tracked and monitored all cash and credit transactions

Reported any discrepancies found on balance sheets

Issued receipts, refunds, change or tickets

Resolved customer complaints, guided them and provided relevant information

Maintained clean and tidy check out areas

Bartender August 2006-January 2007

Dunluce Irish Pub, Sao Paulo, Brazil

Duties & Responsibilities:

Prepared alcoholic and non-alcoholic beverages for bar and patrons

Interacted with customers, took orders and served snacks and drinks and made recommendations

Mixed ingredients to prepare mocktails and cocktails

Planned and presented bar menu

Checked customers’ identification and confirmed if it meets legal drinking age

Re-stocked and replenished bar inventory and supplies

Complied with all food and beverage regulations

Server January 2006 - July 2006

Nakajima Japanese Restaurant, Sao Paulo, Brazil

Duties and Responsibilities:

Prepared restaurant tables with special attention to sanitation and order

Attended to customers upon entrance to the restaurant

Presented menus, served and helped customers select food and beverages

Answered questions and made recommendations for complementary products

Collaborated with other restaurant servers and kitchen/bar staff

Dealt with complaints or problems with a positive attitude

Issued bills and accepted payment

Acting Workshop Facilitator May 2002 – June 2002

Ricky Cerdan Talent Center, Manila, Philippines

Duties & Responsibilities:

Assisted the Workshop Instructor in every activity being conducted

Assisted in writing scripts for workshop activities

Filed important data (syllabus, profiles, etc.)

Checked attendance

Submitted daily evaluation report to the workshop instructor and office secretary

EDUCATION:

College: Bachelor of Science in Psychology

Batangas State University

School Year 2013 – 2015

Bachelor of Science in General Engineering (First Year College)

Batangas State University

School Year 2001 – 2002

CERTIFICATION:

Computer Based English Proficiency, Technical Education and Skills Development Authority, 2009

Certificate in Culinary Arts, Lyceum of the Philippines University 2009

Bartendering Short Course, Department of Labor and Employment 2009

Personal Information:

Age : 35

Date of Birth : May 5, 1984

Civil Status : Married

Nationality : Filipino

Passport : P0248072A



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