Customer Service Manager

Curriculum Vitae

for

Gugu Thiwani Mdluli

Personal Details

Surname Mdluli

First names Gugu Thiwani

Postal Address 12 Kwa- Makhutha town ship

PO Amanzimtoti

4126

Contact numbers 082******* or 081*******

Residential Address 5 Aliwal Street

41 Queens court

Durban

4001

Email address *********@*****.**.**

ID number 770**********

Date of Birth 15.05.1977

Nationality South African

Gender Female

Marital Status Single

Home language Isizulu

Other Language English, xhosa, Afrikaans, sotho and Swati Health Good

Licence C1

Educational Qualification

Last school attended Christian High School

Year 2000

Highest standard passed Matric

Subjects English

Zulu

Afrikaans

Economics

Business Economics

Accounting

Tertiary Education

Name of institution ICESA Computer College

Qualification Diploma in secretarial and computer studies Year 2001

Skills

Microsoft applications Microsoft word

Microsoft excel

Microsoft access

Microsoft PowerPoint

Internet & email

Office skills Communication skills, Telephone, listening skills, working under pressured on flexible hours, Data capturing inbound and out bound duties and typing skills . Employment history

Name of the comp SAPS- Kwa Makhutha

Position held Logistics administration clerk

Duties Compiling monthly returns for all the vehicles in the comp, Maintains all the comp belongings, capturing reports and filling . Name of the company Blake and associate call centre Position Held Collection Clerk

Duties Updating & maintenance of data base appropriate negotiation with Debtor’s problem and query resolution.

Skills Adherence to applicable legislation

High level of customer service

Self-development

Working independent

Department Truworths

Systems Vision and APT systems

Employment History

Name of company Mabhoko holdings

Position held Recruitment project assistant

Duties compiling interview questioners

Advertising available vacancies on company website Preparing for interview s and selection process

Duration 3 years

Name of company Telkom SA

Position held Service consultant (inbound)

Duties Assisting customer s with their queries, updating payments and new products information.

Department Accounts enquiries department

Company name Telkom SA

Position held Service consultant (outbound and inbound) Team Leader (acting) Compiling reports, driving sales, daily sales targets, working hand in hand with the team striving to meet daily targets and daily short meeting updates for the new products and promotions, campaigns to improve performance. Duties Offering customers new products, updating with new products, packages and campaigns, Order processing and despatching.

Skills High level of customer service, Telephone and listening skills,working long hours under pressure environment, working independently, system knowledge and decision making . self-development.

Department Small and medium business sector

References

Company name SAPS Kwa-Makhutha

Contact person Sethe Ntuli (Maphumulo) 031******* /073******* Duration 2 yrs

Company name Blake and associate call centre

Contact person Arusha 031*******

Duration 2 years 2006 to 20008

Company name Mabhoko holdings

Contact person Zibuyile Gumede (project manager)

Contacts details 078-***-****

Reason for leaving contract ended

Company name Telkom SA

Contact person Moses Moonsamy (Manager) - 031******* or 031******* Thabie Khoza (Manager) - 035******* or 083*******

Valerie Singh (HR Manager) - 031*******

Duration 3 march 2009 to April 2015

Reason for leaving Retrenched

CORE DESCRIPTION

To provide communications solutions to Telkom customers by marketing and matching products and services to customer needs thereby generating

revenue and improving customer satisfaction. To actively grow and defend our core markets. CORE COMPETENCIES

FUNCTIONAL KNOWLEDGE

Customer Care; Mathematics; Products; Telephone Etiquette; Products and Services Regulations; Systems; Policies and Procedures

FUNCTIONAL SKILLS

Stress Tolerance; Multi-tasking; Processing Speed; Comprehension; Selling Techniques; Interpersonal; Communicating; Listening Techniques;

Computer Applications; Problem Solving; Time Management; Reading; Writing; Information Locating ATTITUDES/ LEADERSHIP COMPETENCIES

Reliable; Ownership; Approachable; Helpful; People Orientated; Ethical; Motivated; Customer Focus; Responsible; Assertive; Adaptability; Teamwork;

Quality Awareness

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